Rio Hotel & Casino Las Vegas
Overview
Join to apply for the
Product Support Specialist
role at
Rio Hotel & Casino Las Vegas
Responsibilities
Manage maintenance and repair for application escalations from Tier 1 third party vendors personnel
Provide Subject Matter Expertise (SME) level of application level issues
Responsible for understanding system/application topology to include interfacing systems
Attend strike teams as an escalation point
Provide KBA’s
Champion collaboration across IT and business functions
Independently contribute to team objectives
Create and maintain documentation related to applications and application issues
Document issues that are awaiting code releases to resolve
Attend training on applications and technical skills
Work with IT groups, Vendors and Business users
Provide high level knowledge and mentoring in version control systems
Provide high level knowledge on platforms: AS400, Dell, HP, and/or Tandem/Stratus
Provide high level knowledge on operating systems/technologies: OS400; Windows 2003, 2008 Windows Terminal Services; XenApp; Windows Active Directory; Guardian; Unix/Aix/Linux; and/or Application Installation
Provide high level knowledge of core Java principles and possess Java diagnostic expertise
Knowledge of systems such as: Opera, Windsurfer, Hotsos, Keywatcher, Sonify, Assa Abloy Door Locks, Genesis Call Accounting
Knowledge of Hyatt System Integrations
System maintenance and operation of assigned programs
Technical support in programming assistance
Programming assistance for process optimization
Troubleshoot systems and equipment with minimal supervision
Ongoing review of systems and integrations to ensure effectiveness in operations
Requirements
Bachelor’s degree in Information Systems/Technology, Computer Science, Computer Engineering or a related field or equivalent education and experience.
High School Diploma or GED (required)
At least 21 years of age.
Preferred
At least four (4) years’ experience in Information Technology preferably with a strong technical understanding of the various hardware, software and networking systems being supported, and experience in an application and network support role with a demonstrated track record of the development of complex solutions.
One to Two years of supervisory experience preferred.
CompTIA A+ certification or ITIL certification preferred
Workday working knowledge preferred and ADP software knowledge desirable.
Certifications, Licenses, Registrations
Must be able to qualify for licenses and permits required by federal, state and local regulations.
Physical Requirements
Must be able to work under time constraints and within established deadlines.
Must regularly lift and/move up to 30 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.
Working Conditions
Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Gambling Facilities and Casinos
Referrals increase your chances of interviewing at Rio Hotel & Casino Las Vegas by 2x
Get notified about new Product Support Specialist jobs in
Las Vegas, NV .
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Product Support Specialist
role at
Rio Hotel & Casino Las Vegas
Responsibilities
Manage maintenance and repair for application escalations from Tier 1 third party vendors personnel
Provide Subject Matter Expertise (SME) level of application level issues
Responsible for understanding system/application topology to include interfacing systems
Attend strike teams as an escalation point
Provide KBA’s
Champion collaboration across IT and business functions
Independently contribute to team objectives
Create and maintain documentation related to applications and application issues
Document issues that are awaiting code releases to resolve
Attend training on applications and technical skills
Work with IT groups, Vendors and Business users
Provide high level knowledge and mentoring in version control systems
Provide high level knowledge on platforms: AS400, Dell, HP, and/or Tandem/Stratus
Provide high level knowledge on operating systems/technologies: OS400; Windows 2003, 2008 Windows Terminal Services; XenApp; Windows Active Directory; Guardian; Unix/Aix/Linux; and/or Application Installation
Provide high level knowledge of core Java principles and possess Java diagnostic expertise
Knowledge of systems such as: Opera, Windsurfer, Hotsos, Keywatcher, Sonify, Assa Abloy Door Locks, Genesis Call Accounting
Knowledge of Hyatt System Integrations
System maintenance and operation of assigned programs
Technical support in programming assistance
Programming assistance for process optimization
Troubleshoot systems and equipment with minimal supervision
Ongoing review of systems and integrations to ensure effectiveness in operations
Requirements
Bachelor’s degree in Information Systems/Technology, Computer Science, Computer Engineering or a related field or equivalent education and experience.
High School Diploma or GED (required)
At least 21 years of age.
Preferred
At least four (4) years’ experience in Information Technology preferably with a strong technical understanding of the various hardware, software and networking systems being supported, and experience in an application and network support role with a demonstrated track record of the development of complex solutions.
One to Two years of supervisory experience preferred.
CompTIA A+ certification or ITIL certification preferred
Workday working knowledge preferred and ADP software knowledge desirable.
Certifications, Licenses, Registrations
Must be able to qualify for licenses and permits required by federal, state and local regulations.
Physical Requirements
Must be able to work under time constraints and within established deadlines.
Must regularly lift and/move up to 30 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.
Working Conditions
Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Gambling Facilities and Casinos
Referrals increase your chances of interviewing at Rio Hotel & Casino Las Vegas by 2x
Get notified about new Product Support Specialist jobs in
Las Vegas, NV .
#J-18808-Ljbffr