Complete Care Centers
Medical Hub Operations Manager- $1000 Sign-On Bonus!
Complete Care Centers, Tampa, Florida, us, 33646
Medical Hub Operations Manager – $1000 Sign-On Bonus!
1 day ago Be among the first 25 applicants
Are you ready to take on a dynamic role that combines managerial expertise, administrative finesse, and exceptional customer service skills? Look no further! We are seeking a dedicated and talented individual to fill the pivotal position of Hub Operations Manager at our Complete Care office.
Summary of Duties In this role, you’ll be responsible for overseeing the daily operations of the clinic to ensure efficient workflows and high-quality patient care. You’ll manage scheduling, enforce compliance with healthcare regulations, and supervise front‑desk operations through the Front Desk Manager. You will drive patient adherence and outcomes by monitoring care plan compliance and coordinating with providers. Additionally, you’ll lead clinical and administrative staff recruitment, training, and performance management while fostering a collaborative work environment. You will oversee financial functions including budgeting, expense control, and revenue cycle management. You will support practice growth through strategic planning, marketing, and service expansion. Finally, you will ensure effective issue resolution, addressing patient concerns and operational challenges, and maintaining compliance with safety and legal standards.
Responsibilities Operational Management
Oversee daily operations of the facility, ensuring efficient workflow and high-quality patient care
Manage scheduling for MRI imaging, specialist appointments, procedure appointments, and chiropractic care
Implement and maintain facility policies, procedures, and standards to ensure compliance with healthcare regulations
Oversee the Front Desk Manager, ensuring the efficient functioning of front desk operations and patient interactions
Patient Outcomes and Compliance
Monitor and track patient compliance with care plans, providing support and resources to improve adherence
Develop and implement strategies to enhance patient outcomes, satisfaction, and engagement
Collaborate with healthcare providers to ensure coordinated and comprehensive care for patients
Oversee patient compliance and confirmation processes, working with the Front Desk Manager to ensure optimal patient follow‑up
Staff Management
Recruit, train, and supervise clinical and administrative staff
Conduct regular performance evaluations and provide feedback and coaching to staff members
Foster a positive and productive work environment, promoting teamwork and professional development
Supervise the Front Desk Manager in hiring, training, and managing front desk staff, ensuring adherence to office policies and procedures
Financial Management
Develop and manage the facility’s budget, ensuring financial goals are met
Monitor and control expenses, optimizing resource allocation and cost efficiency
Oversee billing and revenue cycle management, ensuring accurate and timely processing
Work with the Front Desk Manager to manage schedules and time clocks for all hourly employees within the clinic
Facility Development and Growth
Identify opportunities for practice growth and development, including new services and partnerships
Implement marketing and outreach initiatives to attract new patients and retain existing ones
Analyze market trends and patient needs to inform strategic planning and decision‑making
Collaborate with the Front Desk Manager to consistently work on identifying areas of opportunity or improvement in office processes
Issue Resolution
Address and resolve patient complaints and concerns in a timely and professional manner
Identify and address operational issues, implementing corrective actions as needed
Ensure compliance with health and safety regulations, maintaining a safe environment for patients and staff
Work with the Front Desk Manager to handle or direct any billing, legal representative, or insurance-related inquiries
Requirements
Strong organizational and multitasking abilities
Excellent interpersonal and communication skills
Proficiency in office software and electronic health record (EHR) systems
Leadership and supervisory skills
Must demonstrate consistent professional conduct and meticulous attention to detail
Must possess excellent verbal and written communication skills
Deliver proficient language translation support as needed or applicable to ensure effective communication with patients and staff
Hours
Monday: 8:00 AM–11:00 AM, 3:00 PM–6:00 PM
Tuesday: 12:30 PM–7:00 PM
Wednesday: 8:00 AM–11:00 AM, 3:00 PM–6:00 PM
Thursday: 12:30 PM–7:00 PM
Friday: 7:00 AM–1:00 PM
If you’re ready to be an integral part of a thriving healthcare environment, apply now and bring your passion for excellence to Complete Care! Your journey to a rewarding career starts here.
#J-18808-Ljbffr
Are you ready to take on a dynamic role that combines managerial expertise, administrative finesse, and exceptional customer service skills? Look no further! We are seeking a dedicated and talented individual to fill the pivotal position of Hub Operations Manager at our Complete Care office.
Summary of Duties In this role, you’ll be responsible for overseeing the daily operations of the clinic to ensure efficient workflows and high-quality patient care. You’ll manage scheduling, enforce compliance with healthcare regulations, and supervise front‑desk operations through the Front Desk Manager. You will drive patient adherence and outcomes by monitoring care plan compliance and coordinating with providers. Additionally, you’ll lead clinical and administrative staff recruitment, training, and performance management while fostering a collaborative work environment. You will oversee financial functions including budgeting, expense control, and revenue cycle management. You will support practice growth through strategic planning, marketing, and service expansion. Finally, you will ensure effective issue resolution, addressing patient concerns and operational challenges, and maintaining compliance with safety and legal standards.
Responsibilities Operational Management
Oversee daily operations of the facility, ensuring efficient workflow and high-quality patient care
Manage scheduling for MRI imaging, specialist appointments, procedure appointments, and chiropractic care
Implement and maintain facility policies, procedures, and standards to ensure compliance with healthcare regulations
Oversee the Front Desk Manager, ensuring the efficient functioning of front desk operations and patient interactions
Patient Outcomes and Compliance
Monitor and track patient compliance with care plans, providing support and resources to improve adherence
Develop and implement strategies to enhance patient outcomes, satisfaction, and engagement
Collaborate with healthcare providers to ensure coordinated and comprehensive care for patients
Oversee patient compliance and confirmation processes, working with the Front Desk Manager to ensure optimal patient follow‑up
Staff Management
Recruit, train, and supervise clinical and administrative staff
Conduct regular performance evaluations and provide feedback and coaching to staff members
Foster a positive and productive work environment, promoting teamwork and professional development
Supervise the Front Desk Manager in hiring, training, and managing front desk staff, ensuring adherence to office policies and procedures
Financial Management
Develop and manage the facility’s budget, ensuring financial goals are met
Monitor and control expenses, optimizing resource allocation and cost efficiency
Oversee billing and revenue cycle management, ensuring accurate and timely processing
Work with the Front Desk Manager to manage schedules and time clocks for all hourly employees within the clinic
Facility Development and Growth
Identify opportunities for practice growth and development, including new services and partnerships
Implement marketing and outreach initiatives to attract new patients and retain existing ones
Analyze market trends and patient needs to inform strategic planning and decision‑making
Collaborate with the Front Desk Manager to consistently work on identifying areas of opportunity or improvement in office processes
Issue Resolution
Address and resolve patient complaints and concerns in a timely and professional manner
Identify and address operational issues, implementing corrective actions as needed
Ensure compliance with health and safety regulations, maintaining a safe environment for patients and staff
Work with the Front Desk Manager to handle or direct any billing, legal representative, or insurance-related inquiries
Requirements
Strong organizational and multitasking abilities
Excellent interpersonal and communication skills
Proficiency in office software and electronic health record (EHR) systems
Leadership and supervisory skills
Must demonstrate consistent professional conduct and meticulous attention to detail
Must possess excellent verbal and written communication skills
Deliver proficient language translation support as needed or applicable to ensure effective communication with patients and staff
Hours
Monday: 8:00 AM–11:00 AM, 3:00 PM–6:00 PM
Tuesday: 12:30 PM–7:00 PM
Wednesday: 8:00 AM–11:00 AM, 3:00 PM–6:00 PM
Thursday: 12:30 PM–7:00 PM
Friday: 7:00 AM–1:00 PM
If you’re ready to be an integral part of a thriving healthcare environment, apply now and bring your passion for excellence to Complete Care! Your journey to a rewarding career starts here.
#J-18808-Ljbffr