Floor & Decor
Overview
This position is responsible for all aspects of store operations, which include providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and associate education. The Store Manager ensures a safe workplace and a safe shopping experience while maximizing company profitability by managing the store operations.
Responsibilities
Operations
Read and review profit and loss statements to identify areas of improvement.
Use computer and point‑of‑sale systems to maintain accurate inventory and manage the cycle count process.
Maintain inventory integrity by supervising the cycle count and inventory counting processes.
Assist the General Manager with store‑level human resources or loss prevention issues.
Supervise cash handling practices and communicate with the corporate finance department.
Coordinate facility management to guarantee the safety and security of customers and employees.
Help the General Manager stay within budget with respect to controllable expenses and drive profitability.
Ensure brand standards and operating standards meet or exceed expectations to support brand consistency.
Ensure store presentation standards are achieved and maintained.
Customer Service
Assist the General Manager in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable, and quick for customers and co‑workers.
Engage customer focus during the pick‑up and check‑out process.
Handle claims and other KCM/MOD duties as needed.
Ensure maximum scheduling coverage especially during peak traffic periods.
Interface with corporate headquarters employees.
Administrative
Record‑keeping and reporting of inventory, HR related matters and cash office records.
Ensure web orders are shipped out including samples (e‑commerce).
Manage a checkbook for P&L and assist the CEM with operational budget/spending and adherence.
Assist the store team with resets, displays and display credits (merchandising).
Administer W/C matters and associated claims and maintain OSHA logs in coordination with the Store Support Center.
Warehouse / Logistics
Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics).
Assist with customer pick‑ups, auditing storage and maintaining pre‑sales/FDX.
Involved in sales reset in accordance with warehouse team (pack‑out/overnight).
Management
Review and assess the performance of associates on a timely basis.
Train, develop, supervise and define workload associates.
Ensure store adheres to COP/SOPs.
Manage direct reports to ensure performance.
Monitor associate retention and career development; communicate ideas to General Manager.
Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling.
Ensure compliance to scheduling, hiring, payroll and business planning processes.
Monitor, maintain and follow company policies; support company expectations and systems.
Be available to open and/or close the store in an effective manner.
Perform additional managerial duties as necessary.
Minimum Eligibility Requirements
3‑5 years retail management experience and proven ability to direct operations.
Ability to perform in a high volume, highly complex location.
Self‑starter with initiative.
Demonstrated proficiency in recruiting, hiring, and training associates.
Excellent communication, interpersonal and analytical skills.
Independent discretion and judgment in managing a fast‑paced environment, adapting to change with a sense of urgency.
Must possess excellent customer service skills and work well under pressure.
Working Conditions
Occasional travel may be required including air and car travel.
Frequent exposure to a warehouse environment and moving vehicles, noise level typically quiet to moderate.
Physical / Sensory Requirements Ability to exert 30–60 pounds of force occasionally, and 20–30 pounds of force frequently, or greater than negligible up to 20 pounds of force continuously to lift, carry, push, pull, or otherwise move objects. Frequently required to stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch, or crawl. Use of hands and fingers to handle or feel objects is frequent.
Store Hours Monday – Friday 7:00 AM – 8:00 PM Saturday 8:00 AM – 7:00 PM Sunday 10:00 AM – 6:00 PM
Pickup Hours Monday – Friday 7:00 AM – 7:00 PM Saturday 8:00 AM – 7:00 PM Sunday 10:00 AM – 6:00 PM
Benefits & Rewards
Bonus opportunities at every level.
Career advancement opportunities.
Relocation opportunities across the country.
401(k) with discretionary company match.
Employee Stock Purchase Plan.
Referral Bonus Program.
80 hrs. annualized paid vacation (full‑time associates).
4 paid holidays per year (full‑time hourly store associates only).
1 paid personal holiday of associate’s choice and Volunteer Time Off program.
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria).
Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Job Information
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Management and Manufacturing
Industries: Retail
Location: Tampa, FL
Salary: $130,000 – $150,000
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Responsibilities
Operations
Read and review profit and loss statements to identify areas of improvement.
Use computer and point‑of‑sale systems to maintain accurate inventory and manage the cycle count process.
Maintain inventory integrity by supervising the cycle count and inventory counting processes.
Assist the General Manager with store‑level human resources or loss prevention issues.
Supervise cash handling practices and communicate with the corporate finance department.
Coordinate facility management to guarantee the safety and security of customers and employees.
Help the General Manager stay within budget with respect to controllable expenses and drive profitability.
Ensure brand standards and operating standards meet or exceed expectations to support brand consistency.
Ensure store presentation standards are achieved and maintained.
Customer Service
Assist the General Manager in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable, and quick for customers and co‑workers.
Engage customer focus during the pick‑up and check‑out process.
Handle claims and other KCM/MOD duties as needed.
Ensure maximum scheduling coverage especially during peak traffic periods.
Interface with corporate headquarters employees.
Administrative
Record‑keeping and reporting of inventory, HR related matters and cash office records.
Ensure web orders are shipped out including samples (e‑commerce).
Manage a checkbook for P&L and assist the CEM with operational budget/spending and adherence.
Assist the store team with resets, displays and display credits (merchandising).
Administer W/C matters and associated claims and maintain OSHA logs in coordination with the Store Support Center.
Warehouse / Logistics
Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics).
Assist with customer pick‑ups, auditing storage and maintaining pre‑sales/FDX.
Involved in sales reset in accordance with warehouse team (pack‑out/overnight).
Management
Review and assess the performance of associates on a timely basis.
Train, develop, supervise and define workload associates.
Ensure store adheres to COP/SOPs.
Manage direct reports to ensure performance.
Monitor associate retention and career development; communicate ideas to General Manager.
Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling.
Ensure compliance to scheduling, hiring, payroll and business planning processes.
Monitor, maintain and follow company policies; support company expectations and systems.
Be available to open and/or close the store in an effective manner.
Perform additional managerial duties as necessary.
Minimum Eligibility Requirements
3‑5 years retail management experience and proven ability to direct operations.
Ability to perform in a high volume, highly complex location.
Self‑starter with initiative.
Demonstrated proficiency in recruiting, hiring, and training associates.
Excellent communication, interpersonal and analytical skills.
Independent discretion and judgment in managing a fast‑paced environment, adapting to change with a sense of urgency.
Must possess excellent customer service skills and work well under pressure.
Working Conditions
Occasional travel may be required including air and car travel.
Frequent exposure to a warehouse environment and moving vehicles, noise level typically quiet to moderate.
Physical / Sensory Requirements Ability to exert 30–60 pounds of force occasionally, and 20–30 pounds of force frequently, or greater than negligible up to 20 pounds of force continuously to lift, carry, push, pull, or otherwise move objects. Frequently required to stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch, or crawl. Use of hands and fingers to handle or feel objects is frequent.
Store Hours Monday – Friday 7:00 AM – 8:00 PM Saturday 8:00 AM – 7:00 PM Sunday 10:00 AM – 6:00 PM
Pickup Hours Monday – Friday 7:00 AM – 7:00 PM Saturday 8:00 AM – 7:00 PM Sunday 10:00 AM – 6:00 PM
Benefits & Rewards
Bonus opportunities at every level.
Career advancement opportunities.
Relocation opportunities across the country.
401(k) with discretionary company match.
Employee Stock Purchase Plan.
Referral Bonus Program.
80 hrs. annualized paid vacation (full‑time associates).
4 paid holidays per year (full‑time hourly store associates only).
1 paid personal holiday of associate’s choice and Volunteer Time Off program.
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria).
Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Job Information
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Management and Manufacturing
Industries: Retail
Location: Tampa, FL
Salary: $130,000 – $150,000
#J-18808-Ljbffr