ABB
Customer & Manufacturing Excellence Lead
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This position reports to: Material Planner-2. The role is in the ELSP Division in North America and is onsite.
Accountable for:
Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
Recommending appropriate solutions for customer requests and coordinating with the related teams to ensure end‑to‑end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
Preparing and analyzing regular statistics (e.g., forecast) using available tools, collecting additional relevant information, tracking regular sales performance against the target, and sharing insights with the management.
Qualifications:
Bachelor's degree and 3+ years of experience in customer service.
Strong working knowledge and proficiency with SAP.
Must be proficient with MS Excel (intermediate to advanced proficiency level required) and MS Office.
Strong verbal and written communication skills.
Demonstrated commitment to excellence, effective communication, problem‑solving, teamwork, customer focus, and a professional attitude.
Proactive and self‑motivated to accommodate numerous customer responsibilities.
Strong time management and organization skills.
Benefits:
Health, Life & Disability – Choice between two medical plan options: a PPO plan called the Copay Plan or a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan; Choice between two dental plan options: Core and Core Plus; Vision benefit; Company paid life insurance (2X base pay); Company paid AD&D (1X base pay); Voluntary life and AD&D – 100% employee paid up to maximums; Short Term Disability – up to 26 weeks – Company paid; Long Term Disability – 60% of pay – Company paid. Ability to “buy‑up” to 66 2/3% of pay; Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance); Parental Leave – up to 6 weeks; Employee Assistance Program; Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption; Employee discount program.
Retirement – 401(k) Savings Plan with Company Contributions; Employee Stock Acquisition Plan (ESAP).
Time off – ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time‑away policy.
Additional Information: Seniority level: Not Applicable
Employment type: Full‑time
Industries: Appliances, Electrical, and Electronics Manufacturing
We value people from different backgrounds. Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
ABB is an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities at ABB. All qualified applicants will receive consideration for employment without regard to sex, marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected veteran status, or any other characteristic protected by federal and state law. For more information regarding your EEO rights as an applicant, please visit
EEO Rights .
#J-18808-Ljbffr
This position reports to: Material Planner-2. The role is in the ELSP Division in North America and is onsite.
Accountable for:
Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
Recommending appropriate solutions for customer requests and coordinating with the related teams to ensure end‑to‑end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
Preparing and analyzing regular statistics (e.g., forecast) using available tools, collecting additional relevant information, tracking regular sales performance against the target, and sharing insights with the management.
Qualifications:
Bachelor's degree and 3+ years of experience in customer service.
Strong working knowledge and proficiency with SAP.
Must be proficient with MS Excel (intermediate to advanced proficiency level required) and MS Office.
Strong verbal and written communication skills.
Demonstrated commitment to excellence, effective communication, problem‑solving, teamwork, customer focus, and a professional attitude.
Proactive and self‑motivated to accommodate numerous customer responsibilities.
Strong time management and organization skills.
Benefits:
Health, Life & Disability – Choice between two medical plan options: a PPO plan called the Copay Plan or a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan; Choice between two dental plan options: Core and Core Plus; Vision benefit; Company paid life insurance (2X base pay); Company paid AD&D (1X base pay); Voluntary life and AD&D – 100% employee paid up to maximums; Short Term Disability – up to 26 weeks – Company paid; Long Term Disability – 60% of pay – Company paid. Ability to “buy‑up” to 66 2/3% of pay; Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance); Parental Leave – up to 6 weeks; Employee Assistance Program; Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption; Employee discount program.
Retirement – 401(k) Savings Plan with Company Contributions; Employee Stock Acquisition Plan (ESAP).
Time off – ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time‑away policy.
Additional Information: Seniority level: Not Applicable
Employment type: Full‑time
Industries: Appliances, Electrical, and Electronics Manufacturing
We value people from different backgrounds. Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
ABB is an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities at ABB. All qualified applicants will receive consideration for employment without regard to sex, marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected veteran status, or any other characteristic protected by federal and state law. For more information regarding your EEO rights as an applicant, please visit
EEO Rights .
#J-18808-Ljbffr