PetSmart Charities
Overview
Join to apply for the
Retail Operations Supervisor
role at
PetSmart Charities . Job Description
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Job Summary
PetSmart’s Process Lead (Retail Operations Supervisor)
has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment. Responsibilities
People Leadership Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards. Facilitates the associate experience and supports associate development. This includes training, onboarding, mentoring, and coaching for growth, as well as providing feedback into associate performance reviews, disciplinary action and promotions. Delegate and validate completion of daily tasks. Lead and direct associates when acting as the leader on duty. Address and administer associate complaints and grievances. Recognizes and celebrates associates driving overall engagement. Store Operations And Overall Store Experience Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups. Manage inventory levels, conduct regular audits, and analyze sales trends to inform stock replenishment and markdowns. Assist in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies. Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and policy compliance. Maintain store standards and lead a culture of empowerment by ensuring compliance with Policies and Procedures (P&Ps) and Code of Ethics. Share responsibility with store opening and closing procedures to uphold the brand promise. Complete monthly live cycle counts and address discrepancies. Responsible for pet care maintenance and cleanliness, caring for new arrivals and sick pets. Ensure pet parents have a positive experience with online orders including pick-up in store or ship from store. Support the associate and pet parent experience at all levels and ensure pets in our care are safe and healthy. Take immediate action and report when a sick/injured pet is identified in the store; transport to the vet as needed. Follow company policies to prepare for and receive new store-owned pet arrivals, ensuring pets are healthy to move to the sales floor after quarantine. Qualifications 2+ years of retail supervisory experience in a customer-focused environment. Full-time availability; flexibility in schedule, able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout. Supervisory Responsibility No direct reports, but guides and supports the development of other associates. Provides feedback on associate performance to direct supervisor. Acts as the Leader when other Leaders are not in the store, supervising associates, assigning tasks, and addressing concerns. Physical Demands And Work Environment Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Reasonable accommodations may be made for disabilities. Lift up to 50 pounds regularly and up to 100 pounds occasionally; may involve team lifting. Occasional exposure to moving mechanical parts, pet hair, and a moderate-noise environment; occasional exposure to live animals. Benefits
Paid weekly Full-time hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for full-time associates Career pathing Development opportunities Equal Opportunity
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Additional Information
Applicants must be over the age of 18 (except where required by local or state law). Location-based fair chance considerations may apply. We’re excited to hear your story and learn more about you. Apply Now!
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Join to apply for the
Retail Operations Supervisor
role at
PetSmart Charities . Job Description
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Job Summary
PetSmart’s Process Lead (Retail Operations Supervisor)
has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment. Responsibilities
People Leadership Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards. Facilitates the associate experience and supports associate development. This includes training, onboarding, mentoring, and coaching for growth, as well as providing feedback into associate performance reviews, disciplinary action and promotions. Delegate and validate completion of daily tasks. Lead and direct associates when acting as the leader on duty. Address and administer associate complaints and grievances. Recognizes and celebrates associates driving overall engagement. Store Operations And Overall Store Experience Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups. Manage inventory levels, conduct regular audits, and analyze sales trends to inform stock replenishment and markdowns. Assist in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies. Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and policy compliance. Maintain store standards and lead a culture of empowerment by ensuring compliance with Policies and Procedures (P&Ps) and Code of Ethics. Share responsibility with store opening and closing procedures to uphold the brand promise. Complete monthly live cycle counts and address discrepancies. Responsible for pet care maintenance and cleanliness, caring for new arrivals and sick pets. Ensure pet parents have a positive experience with online orders including pick-up in store or ship from store. Support the associate and pet parent experience at all levels and ensure pets in our care are safe and healthy. Take immediate action and report when a sick/injured pet is identified in the store; transport to the vet as needed. Follow company policies to prepare for and receive new store-owned pet arrivals, ensuring pets are healthy to move to the sales floor after quarantine. Qualifications 2+ years of retail supervisory experience in a customer-focused environment. Full-time availability; flexibility in schedule, able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout. Supervisory Responsibility No direct reports, but guides and supports the development of other associates. Provides feedback on associate performance to direct supervisor. Acts as the Leader when other Leaders are not in the store, supervising associates, assigning tasks, and addressing concerns. Physical Demands And Work Environment Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Reasonable accommodations may be made for disabilities. Lift up to 50 pounds regularly and up to 100 pounds occasionally; may involve team lifting. Occasional exposure to moving mechanical parts, pet hair, and a moderate-noise environment; occasional exposure to live animals. Benefits
Paid weekly Full-time hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for full-time associates Career pathing Development opportunities Equal Opportunity
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Additional Information
Applicants must be over the age of 18 (except where required by local or state law). Location-based fair chance considerations may apply. We’re excited to hear your story and learn more about you. Apply Now!
#J-18808-Ljbffr