PetSmart
Overview
Retail Operations Supervisor
(Process Lead) at PetSmart. This posting reflects an existing vacancy; we are actively seeking candidates for this role. PetSmart embodies the Anything for Pets philosophy and empowers our teams to grow and succeed.
Benefits
Paid Weekly
Health & Wellness Benefits
401k Plan with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities
Job Summary PetSmart’s Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.
Essential Responsibilities Job responsibilities include, but are not limited to, and may vary depending on store characteristics and needs:
People Leadership
Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, coaching for growth, and providing feedback into associate performance reviews, disciplinary action, and promotions.
Delegate and validate completion of daily tasks.
Lead and direct associates when acting as the leader on duty.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.
Store Operations and Overall Store Experience
Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
Manage inventory levels, conduct regular audits, and analyze sales trends to make informed recommendations for stock replenishment and markdowns.
Assist in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintain store standards and lead a culture of empowerment by ensuring compliance with Policies and Procedures (P&Ps) and Code of Ethics.
Share responsibility with store opening and closing procedures to uphold brand promise.
Complete monthly live cycle counts and address discrepancies.
Responsible for pet care maintenance, including cleaning, feeding, water, and caring for new arrivals and sick pets.
Ensure pet parents have a positive experience with online orders, including in-store pickup or ship-from-store.
Support the associate and pet parent experience at all levels and ensure pets are safe and healthy in our care.
Take immediate action and report when a sick/injured pet is identified; transport to the vet as needed.
Follow company Policies and Procedures to prepare for and receive new store-owned pet arrivals; ensure pets are healthy to move to the sales floor after quarantine.
Qualifications
2+ years of retail supervisory experience in a customer-focused environment.
Full-time availability; flexibility in schedule; able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to Detail, particularly in maintaining a visually appealing store layout.
Supervisory Responsibility
No direct reports, however, may guide and support the development of other associates.
Provides feedback on associate performance to direct supervisor.
Acts as the Leader when other Leaders are not in the store, including supervising associates, assigning tasks, and addressing concerns.
Essential Physical Demands And Working Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Specific vision abilities required; reasonable accommodations may be made to enable performance of essential functions.
Occasionally lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds.
Exposure to moving mechanical parts, a wet environment with pet hair, moderate to high noise levels, and live animals handling is common.
Do What You Love Join us for a chance to make a meaningful impact every day. We celebrate diversity and the unique perspectives of our associates. Apply now.
Equal Opportunity PetSmart is an Equal Opportunity Employer. We provide reasonable accommodations to applicants with disabilities throughout the application process, upon request and as required by law.
Notes This job summary describes the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. Exact pay rate depends on experience and location. This position is paid hourly and may be eligible for benefits as described.
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(Process Lead) at PetSmart. This posting reflects an existing vacancy; we are actively seeking candidates for this role. PetSmart embodies the Anything for Pets philosophy and empowers our teams to grow and succeed.
Benefits
Paid Weekly
Health & Wellness Benefits
401k Plan with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities
Job Summary PetSmart’s Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.
Essential Responsibilities Job responsibilities include, but are not limited to, and may vary depending on store characteristics and needs:
People Leadership
Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, coaching for growth, and providing feedback into associate performance reviews, disciplinary action, and promotions.
Delegate and validate completion of daily tasks.
Lead and direct associates when acting as the leader on duty.
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.
Store Operations and Overall Store Experience
Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
Manage inventory levels, conduct regular audits, and analyze sales trends to make informed recommendations for stock replenishment and markdowns.
Assist in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintain store standards and lead a culture of empowerment by ensuring compliance with Policies and Procedures (P&Ps) and Code of Ethics.
Share responsibility with store opening and closing procedures to uphold brand promise.
Complete monthly live cycle counts and address discrepancies.
Responsible for pet care maintenance, including cleaning, feeding, water, and caring for new arrivals and sick pets.
Ensure pet parents have a positive experience with online orders, including in-store pickup or ship-from-store.
Support the associate and pet parent experience at all levels and ensure pets are safe and healthy in our care.
Take immediate action and report when a sick/injured pet is identified; transport to the vet as needed.
Follow company Policies and Procedures to prepare for and receive new store-owned pet arrivals; ensure pets are healthy to move to the sales floor after quarantine.
Qualifications
2+ years of retail supervisory experience in a customer-focused environment.
Full-time availability; flexibility in schedule; able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to Detail, particularly in maintaining a visually appealing store layout.
Supervisory Responsibility
No direct reports, however, may guide and support the development of other associates.
Provides feedback on associate performance to direct supervisor.
Acts as the Leader when other Leaders are not in the store, including supervising associates, assigning tasks, and addressing concerns.
Essential Physical Demands And Working Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Specific vision abilities required; reasonable accommodations may be made to enable performance of essential functions.
Occasionally lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds.
Exposure to moving mechanical parts, a wet environment with pet hair, moderate to high noise levels, and live animals handling is common.
Do What You Love Join us for a chance to make a meaningful impact every day. We celebrate diversity and the unique perspectives of our associates. Apply now.
Equal Opportunity PetSmart is an Equal Opportunity Employer. We provide reasonable accommodations to applicants with disabilities throughout the application process, upon request and as required by law.
Notes This job summary describes the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. Exact pay rate depends on experience and location. This position is paid hourly and may be eligible for benefits as described.
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