Customer Care Representative

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature. Process sales orders from receipt through to shipment for assigned customers or affiliates following Customer Care guidelines. Guide communication between the customer, operations and sales team to ensure customers' needs are met in the most efficient and cost-effective way. Located New York, NY. Salary Range based on experience: 55K - 85K In this position you will: Manage sales order process from receipt of order through to shipment for assigned customers and affiliates following Customer Care guidelines Daily customer communication, operations and sales Analyze client schedules and prioritize orders Resolve issues and handle customer complaints internally and externally Confirm pricing, inventory availability and provide ship date information Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations Coordinate with planning on information relating to demand planning and stock positions Maintain accurate customer records, including customer specific information, contracts, labeling, packaging and stock requirements You? Are you someone who wants to shape your world? Do you excel in a culture where you can express yourself in a creative team environment and where you can collaborate with teams who are as passionate as you are? Then join us – and affect your world. Your professional profile includes: High School or Secondary Education, Associate or University Degree 2 years in customer facing role, industry experience Experience in Customer Relationship Management Basic Knowledge of SAP or Order Entry Systems Basic Inventory Management knowledge Microsoft Office Expertise At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives. You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world. Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world. About the company

Givaudan is a Swiss multinational manufacturer of flavours, fragrances and active cosmetic ingredients. Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.

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