SUNSOFT Online
Overview
100%Remoterole. JobDescription The Collectoris responsible for the tax collection of assigned cases for the State of Arizona and participating counties and cities. Assigned tax cases could include Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT). This role will contact and complete the collection of tax liabilities and delinquencies via phone calls and field visits to residents, places of employment, and/or business locations and will educate taxpayers while promoting voluntary taxpayer compliance. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. Responsibilities
Reviewing taxpayer accounts Verifying, gathering and simultaneously updating key information Educating taxpayers of online resources and current tax policies Documenting actions taken in to multiple systems Participating in all team engagement activities Meeting performance expectations Contacts taxpayers via phone call to resolve delinquent tax liabilities, as assigned Schedules field visits to taxpayers’ residences, places of employment, and/or business locations Educate taxpayers and promote voluntary compliance by reviewing financial statements, providing supporting documentation, and offering assistance on how to obtain and maintain tax compliance Negotiate payment arrangements Participate in the seizure and sale of assets and/or inventory to satisfy delinquent tax liabilities by determining lien property, reviewing and analyzing the value of assets/inventory, securing the property, preparing and conducting assets for public auction, and physically moving assets to set up a sale Skills
Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required — addition, subtraction, multiplication and division Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized SkillsPreferred:
Spanish-speaking Experience
Previous two positions should each beat least one consecutive year in a fast-paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support) ExperiencePreferred
Experience with participating in process improvement activities Education
EducationRequired:
High school diploma or equivalent EducationPreferred:
Associates Degree or higher AdditionalInformation
This position has the possibility of future permanent employment for agents that are able to successfully perform the duties of the position, demonstrated dependability and culture alignment. Selected candidates must abide by the required pre-employment checks including state and federal criminal background check, fingerprinting, and Arizona tax filing records check for the previous 5 years.
Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day orientation in person.
Must have the ability to work a flexible schedule as dictated by business needs within our operating hours 7:45am to 5:15pm, Monday through Friday. Training is an intensive 3 weeks from 8:30am to 5pm. Attendance is critical as learning and applying knowledge is continuous for this role. Fully remote position. Hardwired internet access with sufficient bandwidth to handle applications required for the job duties. If using a 5G router, please bring this on day 1 so IT department can prepare it to work with issued equipment. Short stint work history will likely not make it to the interview. Call center history should not be switchboard operation/dispatch, transferring calls. Candidates must have the ability to transport equipment from office to home (micro desktop, 2 monitors, keyboard, mouse, headset) – not public transportation.
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100%Remoterole. JobDescription The Collectoris responsible for the tax collection of assigned cases for the State of Arizona and participating counties and cities. Assigned tax cases could include Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT). This role will contact and complete the collection of tax liabilities and delinquencies via phone calls and field visits to residents, places of employment, and/or business locations and will educate taxpayers while promoting voluntary taxpayer compliance. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. Responsibilities
Reviewing taxpayer accounts Verifying, gathering and simultaneously updating key information Educating taxpayers of online resources and current tax policies Documenting actions taken in to multiple systems Participating in all team engagement activities Meeting performance expectations Contacts taxpayers via phone call to resolve delinquent tax liabilities, as assigned Schedules field visits to taxpayers’ residences, places of employment, and/or business locations Educate taxpayers and promote voluntary compliance by reviewing financial statements, providing supporting documentation, and offering assistance on how to obtain and maintain tax compliance Negotiate payment arrangements Participate in the seizure and sale of assets and/or inventory to satisfy delinquent tax liabilities by determining lien property, reviewing and analyzing the value of assets/inventory, securing the property, preparing and conducting assets for public auction, and physically moving assets to set up a sale Skills
Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required — addition, subtraction, multiplication and division Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized SkillsPreferred:
Spanish-speaking Experience
Previous two positions should each beat least one consecutive year in a fast-paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support) ExperiencePreferred
Experience with participating in process improvement activities Education
EducationRequired:
High school diploma or equivalent EducationPreferred:
Associates Degree or higher AdditionalInformation
This position has the possibility of future permanent employment for agents that are able to successfully perform the duties of the position, demonstrated dependability and culture alignment. Selected candidates must abide by the required pre-employment checks including state and federal criminal background check, fingerprinting, and Arizona tax filing records check for the previous 5 years.
Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day orientation in person.
Must have the ability to work a flexible schedule as dictated by business needs within our operating hours 7:45am to 5:15pm, Monday through Friday. Training is an intensive 3 weeks from 8:30am to 5pm. Attendance is critical as learning and applying knowledge is continuous for this role. Fully remote position. Hardwired internet access with sufficient bandwidth to handle applications required for the job duties. If using a 5G router, please bring this on day 1 so IT department can prepare it to work with issued equipment. Short stint work history will likely not make it to the interview. Call center history should not be switchboard operation/dispatch, transferring calls. Candidates must have the ability to transport equipment from office to home (micro desktop, 2 monitors, keyboard, mouse, headset) – not public transportation.
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