Front Desk

The Picklr is the fastest growing brand in the fastest growing sport and a best-in-class global brand and the industry leading, premier indoor pickleball facility. The Picklr was recently named the #1 sports company by Inc. 5000 recognizing the fastest growing private companies. We are looking for passionate and professional individuals who are self-motivated and love sports, being on a team, and working with people. If you’re ready to represent a great brand, uplift people every day through the great sport of pickleball, and work hard and play hard, come join our team. Primary Responsibilities Protect the Brand – As a Team Member, we represent a best-in-class brand. We set the standard for others to follow. Fulfill the Promise – As a Team Member, we make a promise to our members and customers. We will make good on that promise. Membership Acquisition and Membership Sales - Acquiring new members and selling memberships to new people in the club and upselling membership amenities to existing members is paramount. Membership Retention - Play an important contributing role to the member experience and ensure we optimize member retention and renewal. Member Check-in - Greet and check in members with a positive attitude. Phone calls and inquiries - Professionally answer and return phone messages in a timely manner, problem solve and sell. Pro Shop Sales – Engage with our members. Talk up our pro shop. Encourage them to demo our paddles and stay current with the top-of-the-line pickleball equipment. Additional Tasks - Perform miscellaneous tasks that are asked by management. Be a Pro – your actions and your words reflect on the club, our team and you. Take Pride - in our club and in your work. Qualifications And Traits Experience in customer service Ability to sell (memberships, pro shop merchandise, etc.) Initiative Exceptional communicator Positive demeanor and presentation Problem solving Ability to prioritize Time Management Front Desk Team Member Roles and Responsibilities Customer service Membership Sales and Retention Play by Point (Court Reservation Software) and Application Operation Running Programs Club Appearance and Cleaning Employment Status/Compensation Employment Status: W-2 employee Compensation: $XX/hour, paid bi-weekly. Taxes: All federal, state, and FICA taxes will be withheld Eligible Benefits: Accrued Paid Sick Leave (1 hour for every 30 Hours worked) Uniform/Training: Provided and required

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