Planet Fitness
Who We Are
At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement‑free environment. We are proud to be one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing.
Who You Are All of our Team Members share one thing in common—a passion for our awesome brand and a desire to make our members feel welcome in our Judgement Free Zone®.
Characteristics that make you a perfect match for the Front Desk Associate
Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
Be punctual, reliable, and dependable.
Handle interactions with diplomacy and genuine motivation for helping others.
Act with integrity and show respect to everyone.
Exhibit strong communication skills and the ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Be a quick study, able to apply what you learn during online and hands‑on training.
About the Front Desk Associate Role As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience.
Daily responsibilities
Greet members/guests as they enter and exit the club; assist with questions or concerns during check‑in.
Promote the Judgement Free Zone® by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and, when necessary, elevate to a Manager.
Answer calls in a friendly manner and assist callers with inquiries.
Perform membership‑related functions such as sign‑ups, contact/billing updates, cancellations, collecting unpaid balances, and transferring memberships.
Perform prospective member calls and tours; assess their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area.
Ensure restrooms are clean, sanitized, stocked, and clutter‑free following the routine cleaning schedule.
Conduct a comprehensive walk of all club areas; quickly fix safety/policy issues and address cleanliness concerns.
Address maintenance and facility concerns promptly, such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures).
Compensation & Benefits
Hourly pay range: $16.50 to $17.75.
Planet Fitness offers a comprehensive benefit package including medical, dental and vision insurance, short‑term and long‑term disability, term life insurance, a 401(k) retirement savings plan, flexible spending accounts, vacation, sick and holiday pay, and a free Black Card Membership. Certain benefits are offered only to full‑time employees.
About Your Qualifications
6‑12 months of experience in a customer service environment is preferred.
Must be 18 years of age or older.
Willing to become CPR/AED certified (training provided by Planet Fitness).
Basic computer proficiency.
Physical Demands of the Front Desk Associate
Continual standing and moving throughout the club during shifts.
Continual in‑person or phone communication.
Ability to lift up to 75 pounds.
Exposure to toxic chemicals during shifts.
Frequent cleaning and sanitizing of equipment and facilities.
Perform bending, twisting, and other movements as required.
More reasons to join Planet Fitness!
Medical, Dental, and Vision Insurance*
Vacation/Sick Time/Holiday Pay
Free Black Card Membership
401(k) Retirement Savings Plan
Term Life Insurance*
Healthcare and Dependent Care Flexible Spending Accounts*
Tuition Reimbursement
Employee perks and discounts
Engaging team‑building competitions and social events
Note: Certain benefits listed above are for full‑time employees only.
Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to participate in health and safety by following applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work safely.
#J-18808-Ljbffr
Who You Are All of our Team Members share one thing in common—a passion for our awesome brand and a desire to make our members feel welcome in our Judgement Free Zone®.
Characteristics that make you a perfect match for the Front Desk Associate
Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
Be punctual, reliable, and dependable.
Handle interactions with diplomacy and genuine motivation for helping others.
Act with integrity and show respect to everyone.
Exhibit strong communication skills and the ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Be a quick study, able to apply what you learn during online and hands‑on training.
About the Front Desk Associate Role As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience.
Daily responsibilities
Greet members/guests as they enter and exit the club; assist with questions or concerns during check‑in.
Promote the Judgement Free Zone® by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and, when necessary, elevate to a Manager.
Answer calls in a friendly manner and assist callers with inquiries.
Perform membership‑related functions such as sign‑ups, contact/billing updates, cancellations, collecting unpaid balances, and transferring memberships.
Perform prospective member calls and tours; assess their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area.
Ensure restrooms are clean, sanitized, stocked, and clutter‑free following the routine cleaning schedule.
Conduct a comprehensive walk of all club areas; quickly fix safety/policy issues and address cleanliness concerns.
Address maintenance and facility concerns promptly, such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures).
Compensation & Benefits
Hourly pay range: $16.50 to $17.75.
Planet Fitness offers a comprehensive benefit package including medical, dental and vision insurance, short‑term and long‑term disability, term life insurance, a 401(k) retirement savings plan, flexible spending accounts, vacation, sick and holiday pay, and a free Black Card Membership. Certain benefits are offered only to full‑time employees.
About Your Qualifications
6‑12 months of experience in a customer service environment is preferred.
Must be 18 years of age or older.
Willing to become CPR/AED certified (training provided by Planet Fitness).
Basic computer proficiency.
Physical Demands of the Front Desk Associate
Continual standing and moving throughout the club during shifts.
Continual in‑person or phone communication.
Ability to lift up to 75 pounds.
Exposure to toxic chemicals during shifts.
Frequent cleaning and sanitizing of equipment and facilities.
Perform bending, twisting, and other movements as required.
More reasons to join Planet Fitness!
Medical, Dental, and Vision Insurance*
Vacation/Sick Time/Holiday Pay
Free Black Card Membership
401(k) Retirement Savings Plan
Term Life Insurance*
Healthcare and Dependent Care Flexible Spending Accounts*
Tuition Reimbursement
Employee perks and discounts
Engaging team‑building competitions and social events
Note: Certain benefits listed above are for full‑time employees only.
Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to participate in health and safety by following applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work safely.
#J-18808-Ljbffr