H&R Block
Join to apply for the
Team Leader
role at
H&R Block
Our Company
At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone feels like they belong. We are pursuing Block Next, a multi-year transformation focused on innovation, client experience, and sustainable growth to elevate how we work, how we serve, and how we lead in our industry. If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open.
A Typical Day
As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger every year. As a
Team Leader , you’ll provide leadership to a customer-centered team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager, developing tax office associates, delivering an outstanding client experience, and achieving office growth objectives. We’ll support you as you expand your knowledge and skills to excel in your role as a resource on tax topics and products for associates.
Responsibilities
Lead and develop a customer-centric team of tax office associates to deliver outstanding client experiences and achieve office growth objectives.
Provide leadership and development for associates, manage daily activities, and ensure work is completed on time with quality standards, priorities, and goals.
Build an engaging team environment through training and coaching to uphold Service Standards and recognize outstanding contributions.
Lead daily team meetings and communicate essential information to staff.
Create associate work schedules and ensure accurate timekeeping and overtime management.
Prepare tax returns as required and serve as a knowledgeable resource on tax topics and products for the team.
Partner with leadership to recruit and interview candidates for tax office positions and support community involvement initiatives.
Respond to onsite escalated client service concerns and ensure proper scheduling and conflict resolution.
Conduct timely performance reviews and address performance issues in collaboration with appropriate resources.
Qualifications
Prior experience in a customer service, shift leader, or similar role.
Experience supervising or managing people.
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
Ability to complete annual continuing education and meet IRS/state requirements.
Computer proficiency with MS Office.
Ability to work independently with minimal supervision.
Patient, determined, and resilient with a customer-centric mindset.
Flexible schedule and adaptability to business needs.
High school diploma or equivalent or higher.
Why work for us H&R Block invests in our people by supporting their total well-being. Our benefits help associates address health, wellbeing, and financial needs.
Employee Assistance Program with Health Advocate.
BetterYou wellbeing program to help build healthy habits.
Neurodiversity and caregiver support available to you and your family.
Various discounts on everyday items and services.
Benefits with eligibility: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
Check available benefits at www.blockbenefits.com.
The Community You Will Join We are committed to building a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic selves to work and belong as part of a larger team. We are recognized on Best Companies lists and value colleagues who help each other grow and support one another. H&R Block is an equal opportunity employer and celebrates diversity in the workplace regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
If you’re looking to make an impact, H&R Block is the place for you.
Sponsored Job
#8429
Employment type: Full-time
Job function: Information Technology
Industries: Retail
Location: Wesley Chapel, FL (and nearby areas)
Referrals increase your chances of interviewing at H&R Block. Get notified about new Team Lead jobs in Wesley Chapel, FL.
Notes: The original listing may include location and compensation details as examples; verify current postings for accuracy.
#J-18808-Ljbffr
Team Leader
role at
H&R Block
Our Company
At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone feels like they belong. We are pursuing Block Next, a multi-year transformation focused on innovation, client experience, and sustainable growth to elevate how we work, how we serve, and how we lead in our industry. If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open.
A Typical Day
As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger every year. As a
Team Leader , you’ll provide leadership to a customer-centered team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager, developing tax office associates, delivering an outstanding client experience, and achieving office growth objectives. We’ll support you as you expand your knowledge and skills to excel in your role as a resource on tax topics and products for associates.
Responsibilities
Lead and develop a customer-centric team of tax office associates to deliver outstanding client experiences and achieve office growth objectives.
Provide leadership and development for associates, manage daily activities, and ensure work is completed on time with quality standards, priorities, and goals.
Build an engaging team environment through training and coaching to uphold Service Standards and recognize outstanding contributions.
Lead daily team meetings and communicate essential information to staff.
Create associate work schedules and ensure accurate timekeeping and overtime management.
Prepare tax returns as required and serve as a knowledgeable resource on tax topics and products for the team.
Partner with leadership to recruit and interview candidates for tax office positions and support community involvement initiatives.
Respond to onsite escalated client service concerns and ensure proper scheduling and conflict resolution.
Conduct timely performance reviews and address performance issues in collaboration with appropriate resources.
Qualifications
Prior experience in a customer service, shift leader, or similar role.
Experience supervising or managing people.
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
Ability to complete annual continuing education and meet IRS/state requirements.
Computer proficiency with MS Office.
Ability to work independently with minimal supervision.
Patient, determined, and resilient with a customer-centric mindset.
Flexible schedule and adaptability to business needs.
High school diploma or equivalent or higher.
Why work for us H&R Block invests in our people by supporting their total well-being. Our benefits help associates address health, wellbeing, and financial needs.
Employee Assistance Program with Health Advocate.
BetterYou wellbeing program to help build healthy habits.
Neurodiversity and caregiver support available to you and your family.
Various discounts on everyday items and services.
Benefits with eligibility: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
Check available benefits at www.blockbenefits.com.
The Community You Will Join We are committed to building a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic selves to work and belong as part of a larger team. We are recognized on Best Companies lists and value colleagues who help each other grow and support one another. H&R Block is an equal opportunity employer and celebrates diversity in the workplace regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
If you’re looking to make an impact, H&R Block is the place for you.
Sponsored Job
#8429
Employment type: Full-time
Job function: Information Technology
Industries: Retail
Location: Wesley Chapel, FL (and nearby areas)
Referrals increase your chances of interviewing at H&R Block. Get notified about new Team Lead jobs in Wesley Chapel, FL.
Notes: The original listing may include location and compensation details as examples; verify current postings for accuracy.
#J-18808-Ljbffr