UJUU
Overview
Join to apply for the
Operations Manager (Mango Maison)
role at
UJUU . Founded in 2020, UJUU is an eCommerce platform and brand development studio. We connect a global audience of underserved and underrepresented consumers to a diverse community and collection of emerging designers and brands through brand development services and eCommerce solutions across our brands. Mango Maison is looking for an
Operations Manager
to manage operations and vendor partnerships in support of long term, profitable growth of the marketplace through strategic e‑commerce initiatives. Reporting to the Brand President, you will leverage your e‑commerce operations experience to partner with a wide range of multi‑category designers and vendors to ensure a best‑in‑class shopping experience for customers. What you’ll do is described below.
What You’ll Do
Oversee day‑to‑day functionality and operations of the website, ensuring white‑glove luxury shopping experience for every customer
Manage on‑site merchandise and execute inventory management workflows, ensuring assortment daily freshness and product health by removing unavailable products and communicating opportunities to editorial and e‑commerce teams
Develop and implement monthly reporting on product availability and opportunities for category and brand growth
Support e‑commerce and customer service teams by ensuring conversion capture with product swaps or styling recommendations
Grow and support VIP customer segment with customer‑facing communications and vendor‑facing fulfillment management
Own vendor partnership relationships, working with cross‑functional teams to identify quarterly merchandising and content priorities
Maintain comprehensive understanding of vendor policies to coordinate with cross‑functional teams, keeping website and customer expectations aligned with shopping, delivery, and returns experiences
Prepare and communicate quarterly vendor operational reviews to continuously optimize and improve vendor performance while growing vendor business on‑site
Partner with editorial and e‑commerce teams to identify, conduct outreach, and onboard new vendors in regional markets
Identify opportunities for cost and process savings and continuously optimize based on business goals
Actively monitor daily data flow between front‑end, order management, vendor and financial systems, working with cross‑team partners to resolve discrepancies
Report on order fulfillment KPIs, translating into executable actions for e‑commerce team and vendors (fulfillment, returns, cancellations by vendor)
Present and deliver commerce KPIs to internal stakeholders and external vendor partners on a weekly and monthly cadence
You’ll Sweep Us Off Our Feet If
You are passionate about our community and excited to roll out high‑quality fashion pieces that align with trends
You understand how customers shop online and use strategic thinking to create a seamless site experience
You are a visionary who drives new functionality to make the shopping experience easy and convenient
You use data and insights to make informed decisions and translate complex data into actions
You focus on operational excellence and identify opportunities for efficiency and improvement
You build trust quickly and lead by influence, creating impact through partnership and ownership
You prioritize the collective success of the team and are quick to mentor and coach others
You’ll Make An Impact By
Creating an exemplary site experience for your division – driving site strategy and operational performance, managing product roadmaps, tooling needs, reporting and KPIs, A/B testing, taxonomy, search, SEO, and more
Structuring complex strategic problems – analyzing the eCommerce business and developing site strategies to improve the end‑to‑end customer journey
Monitoring site health and performance through analytics – developing dashboards and metrics, identifying issues, and driving fixes
Operating with excellence – establishing scalable, efficient workflows and governance
Becoming a strategic partner to internal stakeholders – improving processes and scaling best practices across teams
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Manufacturing
#J-18808-Ljbffr
Join to apply for the
Operations Manager (Mango Maison)
role at
UJUU . Founded in 2020, UJUU is an eCommerce platform and brand development studio. We connect a global audience of underserved and underrepresented consumers to a diverse community and collection of emerging designers and brands through brand development services and eCommerce solutions across our brands. Mango Maison is looking for an
Operations Manager
to manage operations and vendor partnerships in support of long term, profitable growth of the marketplace through strategic e‑commerce initiatives. Reporting to the Brand President, you will leverage your e‑commerce operations experience to partner with a wide range of multi‑category designers and vendors to ensure a best‑in‑class shopping experience for customers. What you’ll do is described below.
What You’ll Do
Oversee day‑to‑day functionality and operations of the website, ensuring white‑glove luxury shopping experience for every customer
Manage on‑site merchandise and execute inventory management workflows, ensuring assortment daily freshness and product health by removing unavailable products and communicating opportunities to editorial and e‑commerce teams
Develop and implement monthly reporting on product availability and opportunities for category and brand growth
Support e‑commerce and customer service teams by ensuring conversion capture with product swaps or styling recommendations
Grow and support VIP customer segment with customer‑facing communications and vendor‑facing fulfillment management
Own vendor partnership relationships, working with cross‑functional teams to identify quarterly merchandising and content priorities
Maintain comprehensive understanding of vendor policies to coordinate with cross‑functional teams, keeping website and customer expectations aligned with shopping, delivery, and returns experiences
Prepare and communicate quarterly vendor operational reviews to continuously optimize and improve vendor performance while growing vendor business on‑site
Partner with editorial and e‑commerce teams to identify, conduct outreach, and onboard new vendors in regional markets
Identify opportunities for cost and process savings and continuously optimize based on business goals
Actively monitor daily data flow between front‑end, order management, vendor and financial systems, working with cross‑team partners to resolve discrepancies
Report on order fulfillment KPIs, translating into executable actions for e‑commerce team and vendors (fulfillment, returns, cancellations by vendor)
Present and deliver commerce KPIs to internal stakeholders and external vendor partners on a weekly and monthly cadence
You’ll Sweep Us Off Our Feet If
You are passionate about our community and excited to roll out high‑quality fashion pieces that align with trends
You understand how customers shop online and use strategic thinking to create a seamless site experience
You are a visionary who drives new functionality to make the shopping experience easy and convenient
You use data and insights to make informed decisions and translate complex data into actions
You focus on operational excellence and identify opportunities for efficiency and improvement
You build trust quickly and lead by influence, creating impact through partnership and ownership
You prioritize the collective success of the team and are quick to mentor and coach others
You’ll Make An Impact By
Creating an exemplary site experience for your division – driving site strategy and operational performance, managing product roadmaps, tooling needs, reporting and KPIs, A/B testing, taxonomy, search, SEO, and more
Structuring complex strategic problems – analyzing the eCommerce business and developing site strategies to improve the end‑to‑end customer journey
Monitoring site health and performance through analytics – developing dashboards and metrics, identifying issues, and driving fixes
Operating with excellence – establishing scalable, efficient workflows and governance
Becoming a strategic partner to internal stakeholders – improving processes and scaling best practices across teams
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Manufacturing
#J-18808-Ljbffr