HotFoot Recruiters
Sr. Customer Service Specialist (Hybrid)
Join to apply for the
Sr. Customer Service Specialist (Hybrid)
role at
HotFoot Recruiters Sr. Customer Service Specialist (Hybrid)
2 weeks ago Be among the first 25 applicants Join to apply for the
Sr. Customer Service Specialist (Hybrid)
role at
HotFoot Recruiters Get AI-powered advice on this job and more exclusive features. Position:
Senior Customer Service Specialist (Hybrid)
Location:
Must reside in Missouri
Type:
Full-Time | Long-Term Contract
Pay:
$30–$37/hour DOE
Start Date:
September 1, 2025
Overview:
HotFoot Recruiters has partnered with a Fortune 500 leader in the financial services industry to hire a Senior Customer Service Specialist based in Missouri. This role is ideal for service-driven professionals with experience in call centers, financial services, or branch support operations who thrive in high-volume environments and enjoy helping others resolve complex inquiries.
Responsibilities:
Serve as a primary phone support representative for branch offices and internal associates. Respond to high volumes of inbound calls and emails, offering clear guidance related to branch expenses, profit & loss statements, and internal policy updates. Provide empathetic, effective solutions and ensure accuracy in every client interaction. Participate in team meetings, training sessions, and collaborate with peers to provide consistent service coverage. Educate callers on accounting processes and company policies while promoting a culture of trust and reliability. Maintain quality and efficiency metrics in a fast-paced service center setting. Support and educate field offices on key financial processes and policy updates.
Qualifications
At least 1 year of experience in a high-volume inbound call center or financial services support role. Proven ability to explain complex topics and resolve issues with patience and professionalism. Experience using Microsoft Office, web-based tools, and internal ticketing systems. Ability to manage difficult conversations and handle escalations with empathy and composure. Background or familiarity with profit & loss statements or general accounting processes (non-CPA). Previous experience in financial services or supporting remote branch locations. High learning agility and a strong desire to grow within a structured team environment. Strong multitasking and communication skills—both verbal and written.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Sales and Customer Service Industries Staffing and Recruiting Referrals increase your chances of interviewing at HotFoot Recruiters by 2x Sign in to set job alerts for “Senior Customer Service Associate” roles.
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Join to apply for the
Sr. Customer Service Specialist (Hybrid)
role at
HotFoot Recruiters Sr. Customer Service Specialist (Hybrid)
2 weeks ago Be among the first 25 applicants Join to apply for the
Sr. Customer Service Specialist (Hybrid)
role at
HotFoot Recruiters Get AI-powered advice on this job and more exclusive features. Position:
Senior Customer Service Specialist (Hybrid)
Location:
Must reside in Missouri
Type:
Full-Time | Long-Term Contract
Pay:
$30–$37/hour DOE
Start Date:
September 1, 2025
Overview:
HotFoot Recruiters has partnered with a Fortune 500 leader in the financial services industry to hire a Senior Customer Service Specialist based in Missouri. This role is ideal for service-driven professionals with experience in call centers, financial services, or branch support operations who thrive in high-volume environments and enjoy helping others resolve complex inquiries.
Responsibilities:
Serve as a primary phone support representative for branch offices and internal associates. Respond to high volumes of inbound calls and emails, offering clear guidance related to branch expenses, profit & loss statements, and internal policy updates. Provide empathetic, effective solutions and ensure accuracy in every client interaction. Participate in team meetings, training sessions, and collaborate with peers to provide consistent service coverage. Educate callers on accounting processes and company policies while promoting a culture of trust and reliability. Maintain quality and efficiency metrics in a fast-paced service center setting. Support and educate field offices on key financial processes and policy updates.
Qualifications
At least 1 year of experience in a high-volume inbound call center or financial services support role. Proven ability to explain complex topics and resolve issues with patience and professionalism. Experience using Microsoft Office, web-based tools, and internal ticketing systems. Ability to manage difficult conversations and handle escalations with empathy and composure. Background or familiarity with profit & loss statements or general accounting processes (non-CPA). Previous experience in financial services or supporting remote branch locations. High learning agility and a strong desire to grow within a structured team environment. Strong multitasking and communication skills—both verbal and written.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Sales and Customer Service Industries Staffing and Recruiting Referrals increase your chances of interviewing at HotFoot Recruiters by 2x Sign in to set job alerts for “Senior Customer Service Associate” roles.
Tempe, AZ $39,520.00-$59,280.00 2 weeks ago Customer Service Representative - State Farm Agent Team Member
Tempe, AZ $50,000.00-$75,000.00 5 months ago Customer Service Representative - State Farm Agent Team Member
Phoenix, AZ $35,000.00-$55,000.00 6 months ago Customer Service Representative - Inbound Contact Center - No sales
Customer Service Representative - Tempe, AZ
Tempe, AZ $35,200.00-$52,800.00 1 week ago Customer Service Representative - State Farm Agent Team Member
Phoenix, AZ $35,000.00-$50,000.00 8 months ago Customer Service Representative - State Farm Agent Team Member
Gilbert, AZ $50,000.00-$70,000.00 1 year ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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