Reece USA
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Branch Operations Manager Location: Lubbock, TX
Salary range: $65,000.00 - $75,000.00
Who We Are Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/
Role Purpose The role of the Branch Operations Manager is to manage the performance of the branch/sales team to achieve the company vision and business objectives. The Branch Operations Manager effectively communicates the company vision and strategy throughout the branch/sales team whilst leading, inspiring, coaching and supporting their team members and peers to successfully implement the ‘Purpose to Promise’.
Key Responsibilities OPERATIONS
Drives operational excellence within the branch/sales team by ensuring single systems and standards are met
Ensures all inventories and fixed assets are maintained and controlled
SAFETY
Ensures branch is free of recognized hazards to stay in compliance with the standards, rules and regulations of OSHA
Document and record all work-related injuries and illnesses
TALENT MANAGEMENT
Build a high performing team through recruitment, development, coaching, and leadership
Builds and maintains a high-performance team by evaluating and coaching team members’ performance, supporting appropriate training and development methods, and team building
Provides a motivational environment in which team members exceed performance standards. Recognizes and rewards star performers
FINANCIAL
Develops and maintains annual budget for the assigned branch team. Monitors financial reports of the branch/sales team to ensure budgetary compliance with Regional and Corporate goals
Updates executive team with regional results during financial review meetings including counter measures to address deficient areas
Develops and grows vendor and customer relationships to grow the business
Achieves EBITDA and ROI key financial metrics in their assigned branch/sales team
Monitors and actively manages the branch/sales team as it relates financial performance, including but not limited to growth, retention, pipeline management, account management, and profitability for assigned customers
Implements and follows company pricing strategy
Drives accountability to achieve goals with Assistant manager and direct reports
BUSINESS PLANNING
Develops annual budget and planning process
Collaborates with Vice President | Director to evaluate results, develop strategic plans, actions and success metrics that will drive the branch/sales team forward
Provides managerial direction and leadership to the branch/sales team. Tracks progress on established success metrics
Works with internal and external partners to drive directional product and service sales
Maintains up-to-date understanding of produce knowledge & industry trends
CUSTOMER FOCUS/SALES
Establishes a team culture among markets and holds the team to Reece’s standard of customer satisfaction
Ensures all customer service complaints are handled effectively and efficiently
Develops sales strategies for the region in close cooperation with senior management and assists Regional Sales Manager in executing the sales strategy to meet growth objectives and sales goals
Recommends territory configuration as appropriate using prudent business judgement, while maximizing available resources
COMMUNICATION
Fosters a positive working environment aligned with MORSCO’s vision and core values
Holds regular staff meetings with direct reports and participated in VICE PRESIDENT | DIRECTOR team meetings
Effectively works in a collaborative manner with different work groups throughout MORSCO, including, but not limited to Finance, Human Resources, Marketing, Legal, and IT
Effective daily management of Branch/sales team - the staff, sales, systems and procedures should be at the standard
Ability to read, interpret, and action documents such as sales reports, operating reports, inventory reports, financial statements, safety rules, operating and maintenance instructions, and procedure manuals
Report as required to the VICE PRESIDENT | DIRECTOR on:
Results, major issues and activities
Recommendations for business improvement / growth
Any new initiatives and ideas to achieve company business objectives
Competitor activity and pricing
Ability to effectively use Microsoft, Excel, Word, and Eclipse or Mincron
Perform other duties as assigned
Key Capabilities BUSINESS ACUMEN
Using one’s knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results
Using one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and/or tactics.
Coaching And Developing Others
Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.
COMMUNICATION
Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message
Listening actively to others
CUSTOMER FOCUS
Ensuring that the internal or external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities
Crafting and implementing service practices that meet customers’ and own organization’s needs
Promoting and operationalizing customer service as a value
DECISION MAKING
Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information
Choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions
Taking action that is consistent with available facts and constraints and optimizes probable consequences
DELEGATION AND EMPOWERMENT
Identifying and leveraging opportunities to accelerate results and build capability by assigning tasks and decision‑making responsibilities to individuals or teams with clear boundaries, expectations, support, and follow‑up
DRIVING FOR RESULTS
Setting high goals for personal and group accomplishment
Using measurement methods to monitor progress toward goals
Tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
EARNING TRUST
Gaining others’ confidence by acting with integrity and following through on commitments while disclosing own positions
Treating others and their ideas with respect and supporting them in the face of challenge
GUIDING TEAM SUCCESS
Using appropriate methods and a flexible interpersonal style to build, motivate, and guide a cohesive team to complete team goals.
INFLUENCING
Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.
SELECTING TALENT
Evaluating and selecting internal and external talent to ensure the best match between the individual and the work requirements.
TECHNOLOGY SAVVY
Leveraging one’s practical knowledge and understanding of recent technology tools, solutions, and trends to improve work results, solve work problems, and take advantage of new business opportunities.
Minimum Qualifications
A bachelor’s degree is required or equivalent job experience
A proven record of leadership (e.g., progression through positions of increasing responsibility) is beneficial.
Good communication skills and the ability to work well with people are essential.
Preferred Qualifications
Industry experience
All Full-time Associates Are Eligible For The Following Benefits
Medical and Dental Insurance
Flexible Spending Accounts and Health Savings Accounts
Company‑paid Life Insurance
Short Term Disability
401(k) Plan
Paid Time Off (PTO) – plus paid holidays
Parental Leave
Voluntary Benefits
Vision
Long‑term Disability
Voluntary Life and AD&D Insurance
Additional Voluntary Benefits through Corestream
Referrals increase your chances of interviewing at Reece USA by 2x
Get notified about new Branch Operations Manager jobs in
Lubbock, TX .
We’re an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer— Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.
#J-18808-Ljbffr
Branch Operations Manager Location: Lubbock, TX
Salary range: $65,000.00 - $75,000.00
Who We Are Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/
Role Purpose The role of the Branch Operations Manager is to manage the performance of the branch/sales team to achieve the company vision and business objectives. The Branch Operations Manager effectively communicates the company vision and strategy throughout the branch/sales team whilst leading, inspiring, coaching and supporting their team members and peers to successfully implement the ‘Purpose to Promise’.
Key Responsibilities OPERATIONS
Drives operational excellence within the branch/sales team by ensuring single systems and standards are met
Ensures all inventories and fixed assets are maintained and controlled
SAFETY
Ensures branch is free of recognized hazards to stay in compliance with the standards, rules and regulations of OSHA
Document and record all work-related injuries and illnesses
TALENT MANAGEMENT
Build a high performing team through recruitment, development, coaching, and leadership
Builds and maintains a high-performance team by evaluating and coaching team members’ performance, supporting appropriate training and development methods, and team building
Provides a motivational environment in which team members exceed performance standards. Recognizes and rewards star performers
FINANCIAL
Develops and maintains annual budget for the assigned branch team. Monitors financial reports of the branch/sales team to ensure budgetary compliance with Regional and Corporate goals
Updates executive team with regional results during financial review meetings including counter measures to address deficient areas
Develops and grows vendor and customer relationships to grow the business
Achieves EBITDA and ROI key financial metrics in their assigned branch/sales team
Monitors and actively manages the branch/sales team as it relates financial performance, including but not limited to growth, retention, pipeline management, account management, and profitability for assigned customers
Implements and follows company pricing strategy
Drives accountability to achieve goals with Assistant manager and direct reports
BUSINESS PLANNING
Develops annual budget and planning process
Collaborates with Vice President | Director to evaluate results, develop strategic plans, actions and success metrics that will drive the branch/sales team forward
Provides managerial direction and leadership to the branch/sales team. Tracks progress on established success metrics
Works with internal and external partners to drive directional product and service sales
Maintains up-to-date understanding of produce knowledge & industry trends
CUSTOMER FOCUS/SALES
Establishes a team culture among markets and holds the team to Reece’s standard of customer satisfaction
Ensures all customer service complaints are handled effectively and efficiently
Develops sales strategies for the region in close cooperation with senior management and assists Regional Sales Manager in executing the sales strategy to meet growth objectives and sales goals
Recommends territory configuration as appropriate using prudent business judgement, while maximizing available resources
COMMUNICATION
Fosters a positive working environment aligned with MORSCO’s vision and core values
Holds regular staff meetings with direct reports and participated in VICE PRESIDENT | DIRECTOR team meetings
Effectively works in a collaborative manner with different work groups throughout MORSCO, including, but not limited to Finance, Human Resources, Marketing, Legal, and IT
Effective daily management of Branch/sales team - the staff, sales, systems and procedures should be at the standard
Ability to read, interpret, and action documents such as sales reports, operating reports, inventory reports, financial statements, safety rules, operating and maintenance instructions, and procedure manuals
Report as required to the VICE PRESIDENT | DIRECTOR on:
Results, major issues and activities
Recommendations for business improvement / growth
Any new initiatives and ideas to achieve company business objectives
Competitor activity and pricing
Ability to effectively use Microsoft, Excel, Word, and Eclipse or Mincron
Perform other duties as assigned
Key Capabilities BUSINESS ACUMEN
Using one’s knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results
Using one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and/or tactics.
Coaching And Developing Others
Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.
COMMUNICATION
Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message
Listening actively to others
CUSTOMER FOCUS
Ensuring that the internal or external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities
Crafting and implementing service practices that meet customers’ and own organization’s needs
Promoting and operationalizing customer service as a value
DECISION MAKING
Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information
Choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions
Taking action that is consistent with available facts and constraints and optimizes probable consequences
DELEGATION AND EMPOWERMENT
Identifying and leveraging opportunities to accelerate results and build capability by assigning tasks and decision‑making responsibilities to individuals or teams with clear boundaries, expectations, support, and follow‑up
DRIVING FOR RESULTS
Setting high goals for personal and group accomplishment
Using measurement methods to monitor progress toward goals
Tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
EARNING TRUST
Gaining others’ confidence by acting with integrity and following through on commitments while disclosing own positions
Treating others and their ideas with respect and supporting them in the face of challenge
GUIDING TEAM SUCCESS
Using appropriate methods and a flexible interpersonal style to build, motivate, and guide a cohesive team to complete team goals.
INFLUENCING
Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.
SELECTING TALENT
Evaluating and selecting internal and external talent to ensure the best match between the individual and the work requirements.
TECHNOLOGY SAVVY
Leveraging one’s practical knowledge and understanding of recent technology tools, solutions, and trends to improve work results, solve work problems, and take advantage of new business opportunities.
Minimum Qualifications
A bachelor’s degree is required or equivalent job experience
A proven record of leadership (e.g., progression through positions of increasing responsibility) is beneficial.
Good communication skills and the ability to work well with people are essential.
Preferred Qualifications
Industry experience
All Full-time Associates Are Eligible For The Following Benefits
Medical and Dental Insurance
Flexible Spending Accounts and Health Savings Accounts
Company‑paid Life Insurance
Short Term Disability
401(k) Plan
Paid Time Off (PTO) – plus paid holidays
Parental Leave
Voluntary Benefits
Vision
Long‑term Disability
Voluntary Life and AD&D Insurance
Additional Voluntary Benefits through Corestream
Referrals increase your chances of interviewing at Reece USA by 2x
Get notified about new Branch Operations Manager jobs in
Lubbock, TX .
We’re an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer— Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.
#J-18808-Ljbffr