Accelerated Global Solutions
Customer Service Representative
Accelerated Global Solutions, Kensington Village Mobile Home Park, New York, United States
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Accelerated Global Solutions provided pay range
This range is provided by Accelerated Global Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$60,000.00/yr - $70,000.00/yr Direct message the job poster from Accelerated Global Solutions Accelerated Global Solutions (AGS) is a trusted leader in
cross-border e-commerce logistics, ground transportation, warehousing, and customs brokerage . We connect global businesses with their customers by delivering efficient, reliable, and fully integrated freight solutions — from major ports to final destinations. We’re expanding our team and seeking a
Customer Service Representative
who thrives in a fast-paced, logistics-driven environment and is passionate about delivering exceptional service to our clients worldwide. Position Summary
As a
Customer Service Representative
at AGS, you will be the first point of contact for our clients — ensuring smooth communication, timely shipment updates, and problem resolution. You’ll collaborate with operations, warehouse, and transportation teams to guarantee on-time, accurate deliveries and provide a top-tier customer experience from start to finish. Key Responsibilities
Manage daily communication with customers via phone, email, and online portals. Track and monitor shipments to ensure timely delivery and accurate status updates. Resolve issues related to freight, customs, or delivery in a professional and proactive manner. Coordinate with internal teams (operations, dispatch, customs, and warehouse) to meet customer expectations. Maintain accurate records of customer interactions and shipment documentation. Support process improvements and identify opportunities to enhance service performance. Handle escalations and ensure customer satisfaction through prompt and clear communication. Qualifications
1–3 years of experience in
customer service , preferably in
logistics, freight forwarding, or e-commerce fulfillment . Strong communication and problem-solving skills. Proficiency in MS Office and logistics tracking systems (TMS/WMS experience a plus). Detail-oriented, organized, and capable of managing multiple priorities. Team player with a proactive attitude and ability to work under pressure. Knowledge of
customs procedures
or
international shipping
is an advantage. Why Join AGS
Be part of a global logistics leader transforming e-commerce delivery. Collaborative, fast-paced, and growth-oriented work culture. Opportunities for career development and advancement. Competitive pay, benefits, and performance incentives. Seniority level
Entry level Employment type
Full-time Job function
Customer Service Industries
Transportation Logistics Supply Chain and Storage We’re removing extraneous postings to focus on the role and its requirements. This description contains the responsibilities, qualifications, and terms for the position.
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This range is provided by Accelerated Global Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$60,000.00/yr - $70,000.00/yr Direct message the job poster from Accelerated Global Solutions Accelerated Global Solutions (AGS) is a trusted leader in
cross-border e-commerce logistics, ground transportation, warehousing, and customs brokerage . We connect global businesses with their customers by delivering efficient, reliable, and fully integrated freight solutions — from major ports to final destinations. We’re expanding our team and seeking a
Customer Service Representative
who thrives in a fast-paced, logistics-driven environment and is passionate about delivering exceptional service to our clients worldwide. Position Summary
As a
Customer Service Representative
at AGS, you will be the first point of contact for our clients — ensuring smooth communication, timely shipment updates, and problem resolution. You’ll collaborate with operations, warehouse, and transportation teams to guarantee on-time, accurate deliveries and provide a top-tier customer experience from start to finish. Key Responsibilities
Manage daily communication with customers via phone, email, and online portals. Track and monitor shipments to ensure timely delivery and accurate status updates. Resolve issues related to freight, customs, or delivery in a professional and proactive manner. Coordinate with internal teams (operations, dispatch, customs, and warehouse) to meet customer expectations. Maintain accurate records of customer interactions and shipment documentation. Support process improvements and identify opportunities to enhance service performance. Handle escalations and ensure customer satisfaction through prompt and clear communication. Qualifications
1–3 years of experience in
customer service , preferably in
logistics, freight forwarding, or e-commerce fulfillment . Strong communication and problem-solving skills. Proficiency in MS Office and logistics tracking systems (TMS/WMS experience a plus). Detail-oriented, organized, and capable of managing multiple priorities. Team player with a proactive attitude and ability to work under pressure. Knowledge of
customs procedures
or
international shipping
is an advantage. Why Join AGS
Be part of a global logistics leader transforming e-commerce delivery. Collaborative, fast-paced, and growth-oriented work culture. Opportunities for career development and advancement. Competitive pay, benefits, and performance incentives. Seniority level
Entry level Employment type
Full-time Job function
Customer Service Industries
Transportation Logistics Supply Chain and Storage We’re removing extraneous postings to focus on the role and its requirements. This description contains the responsibilities, qualifications, and terms for the position.
#J-18808-Ljbffr