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Lids

Assistant Store Manager FT

Lids, Atlanta, Georgia, United States, 30383

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EEO Statement Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.

Notice to Applicants In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government‑issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Accessibility Assistance Applicants who require accessibility assistance to submit an employment application, please email us at onboardingsupport@lids.com. A member of our Talent team will respond as soon as reasonably possible.

Req ID: 25394

Location: 6396 - Perimeter Mall

About Our Company Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion‑oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness. We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint‑Germain, and numerous MLB teams. The company is expanding with the goal of becoming the largest licensed brick‑and‑mortar sports retailer globally.

General Position Summary At Lids, our Assistant Store Managers are the heart and soul of the brand. They strive to foster passion for sporting and fashion goods by meeting customer needs while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of retail store performance, including achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering expertise on Lids products and services.

Principle Duties & Responsibilities

Act as Manager on duty for employee scheduling issues, customer complaints, etc. when Store Manager is not present.

Manage store associates through training, goal setting, and regular follow‑up.

Administer progressive discipline steps, including verbal and written warnings.

Engage team members by creating a fun and productive environment.

Contribute to a respectful and inclusive team environment.

Responsible for scheduling and staffing the store.

Assist in recruiting and training store personnel on proper store operations and procedures.

Encourage compliance with company policies, procedures, and guidelines.

Other duties as assigned.

Customer Experience

Lead, execute and assist Selling 101 strategy to achieve KPIs, sales targets, and deliver exceptional customer service.

Resolve customer feedback and address issues in the moment.

Ensure customers can participate in membership programs or special offers.

Adhere to visual guidelines: merchandising, signage, and store cleanliness.

Maintain professional appearance consistent with dress code.

Operations & Product & Inventory Management (Summary)

Execute operations‑focused company‑level directives, promotions, and initiatives.

Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.

Maintain store technology and equipment, ensuring functionality and updates.

Maintain store facilities, supplies, and services; manage repair requests and supplies replenishment.

Effectively manage cash, opening/closing till, and banking drops.

Support inventory audits and preparation.

Open and close the store following operational procedures.

Protect company assets per Lids Retail policies.

Manage store inventory and product counts accurately.

Organize backroom efficiently; execute visual merchandising and product presentation strategies.

Job Required Knowledge & Skills

High school diploma or equivalent plus one year relative experience.

Established ability to produce sales results while minimizing loss.

Strong interpersonal skills and clear verbal communication.

Ability to operate a computer and run relative software programs.

Ability to lift up to 50 pounds; climb a ladder and work with hands overhead.

Standing required for up to 100% of the work time.

Ability to work unsupervised.

Preferred Job Required Knowledge & Skills & Compensation Assistant store managers can earn up to 45% above local minimum wage based on experience. FT Assistant Store Managers are eligible for monthly store sales bonuses and a 40% employee discount. Full‑time employees receive benefits including Paid Time Off, health, vision, dental, and a 401(k). The exact compensation may vary based on skills, experience, and location.

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