FedEx Office
Overview
The Store Consultant delivers a positive customer experience by using consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This role is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. The Store Consultant takes orders, coordinates activities in the Store, provides pricing and product information, and recommends appropriate FedEx Office products and services. The Store Consultant operates and maintains equipment, moves boxes and equipment, stocks materials, manages the production queue and output, manages complex projects, and completes assigned tasks based on priority. General Duties And Responsibilities
(This is a representative list of general duties the position may be asked to perform and is not intended to be all-inclusive) People
Follows instructions of supervisors and assists other team members in performing store functions Assists in the training of store team members Service
Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need Provides customer expertise in printing, signs and graphics, and shipping product lines and can recommend appropriate FedEx Office products and services Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions Ensures all customer problems are resolved quickly and to the satisfaction of the customer Takes complex customer orders using order systems and provides accurate pricing information Assembles parcels and prepares goods for shipping by wrapping items, placing into containers, weighing packages, and affixing labels Sets up and operates printing, binding, and related equipment using customer supplied original media and documents Maintains a safe, clean and orderly retail Store Profit
Ensures confidentiality of customer data and careful handling of documents, media, and packages Processes financial transactions using a Point of Sale terminal (POS), including handling cash Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage Takes preemptive action to prevent errors and waste Completes required financial paperwork and may assist with financial reporting Follows FedEx Office standard operating procedures and adheres to legal, HR, safety, customer service and security policies Self-Management
Performs multiple tasks at the same time Looks for opportunities to improve knowledge and skills within the retail Store Able to operate with minimal supervision Adheres to all FedEx Office team member and retail store standards All other duties as needed or required Minimum Qualifications And Requirements
High school diploma or equivalent education 6+ months of specialized experience Excellent verbal and written communication skills Essential Functions
Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability to bend/twist at the waist and knees Ability to communicate effectively with customers, vendors, and other team members Ability to perform work activities requiring cooperation and instruction Ability to function in a fast-paced environment, under substantial pressure Ability to maintain attention and concentration for extended periods Ability to work with minimal supervision Regular attendance and adherence to established business hours Pay and Benefits
Pay: $20.75 - $24.37/hr Additional Details and Compliance
LA County: Qualified applicants with arrest or conviction records will be considered in accordance with applicable ordinances and acts. FedEx Office complies with TSA, DOT, and other regulatory screening requirements. FedEx Office is an Equal Opportunity Employer including Veterans/Disability. Reasonable accommodations are provided to qualified individuals with disabilities, including during the application process. Applicants requiring accommodations should email HR.Recruiting@fedex.com. Quality Driven Management: Works with management to reduce costs/waste and optimize profitability; applies quality concepts learned in training; supports FedEx Office quality initiatives. Seniority level
Entry level Employment type
Part-time Job function
Sales and Business Development Industries: Printing Services Notes: Referrals increase your chances of interviewing at FedEx Office. This position is a seasonal/temporary role with potential for extension or permanent consideration.
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The Store Consultant delivers a positive customer experience by using consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This role is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. The Store Consultant takes orders, coordinates activities in the Store, provides pricing and product information, and recommends appropriate FedEx Office products and services. The Store Consultant operates and maintains equipment, moves boxes and equipment, stocks materials, manages the production queue and output, manages complex projects, and completes assigned tasks based on priority. General Duties And Responsibilities
(This is a representative list of general duties the position may be asked to perform and is not intended to be all-inclusive) People
Follows instructions of supervisors and assists other team members in performing store functions Assists in the training of store team members Service
Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need Provides customer expertise in printing, signs and graphics, and shipping product lines and can recommend appropriate FedEx Office products and services Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions Ensures all customer problems are resolved quickly and to the satisfaction of the customer Takes complex customer orders using order systems and provides accurate pricing information Assembles parcels and prepares goods for shipping by wrapping items, placing into containers, weighing packages, and affixing labels Sets up and operates printing, binding, and related equipment using customer supplied original media and documents Maintains a safe, clean and orderly retail Store Profit
Ensures confidentiality of customer data and careful handling of documents, media, and packages Processes financial transactions using a Point of Sale terminal (POS), including handling cash Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage Takes preemptive action to prevent errors and waste Completes required financial paperwork and may assist with financial reporting Follows FedEx Office standard operating procedures and adheres to legal, HR, safety, customer service and security policies Self-Management
Performs multiple tasks at the same time Looks for opportunities to improve knowledge and skills within the retail Store Able to operate with minimal supervision Adheres to all FedEx Office team member and retail store standards All other duties as needed or required Minimum Qualifications And Requirements
High school diploma or equivalent education 6+ months of specialized experience Excellent verbal and written communication skills Essential Functions
Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability to bend/twist at the waist and knees Ability to communicate effectively with customers, vendors, and other team members Ability to perform work activities requiring cooperation and instruction Ability to function in a fast-paced environment, under substantial pressure Ability to maintain attention and concentration for extended periods Ability to work with minimal supervision Regular attendance and adherence to established business hours Pay and Benefits
Pay: $20.75 - $24.37/hr Additional Details and Compliance
LA County: Qualified applicants with arrest or conviction records will be considered in accordance with applicable ordinances and acts. FedEx Office complies with TSA, DOT, and other regulatory screening requirements. FedEx Office is an Equal Opportunity Employer including Veterans/Disability. Reasonable accommodations are provided to qualified individuals with disabilities, including during the application process. Applicants requiring accommodations should email HR.Recruiting@fedex.com. Quality Driven Management: Works with management to reduce costs/waste and optimize profitability; applies quality concepts learned in training; supports FedEx Office quality initiatives. Seniority level
Entry level Employment type
Part-time Job function
Sales and Business Development Industries: Printing Services Notes: Referrals increase your chances of interviewing at FedEx Office. This position is a seasonal/temporary role with potential for extension or permanent consideration.
#J-18808-Ljbffr