DXC Technology
Customer Support Representative - Insurance Annuities (USA, Remote)
DXC Technology, Granite Heights, Wisconsin, United States
Overview
Customer Support Representative - Insurance Annuities (USA, Remote). Responsibilities
Respond to customers, agents and broker/dealer requests via telephone or email, providing high quality service to BHF Annuity customers who have insurance or other financial service products or benefit plans. Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application and contract discrepancies, and processing delays. Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products. Efficiently process transactions and track responses to ensure completion. Enhance and strengthen the relationship between the customer and BHF using strong communication skills, keen listening skills and empathy. Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry. Perform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills. Required Qualifications
High School diploma 1-2 years customer service experience Must obtain FINRA Series 6 license within 90 days of hire Outstanding customer service skills and dedication to providing exceptional customer care Exceptional listening and analytical skills Solid time management skills Ability to multitask and successfully operate in a fast paced, team environment Must adapt well to change and successfully set and adjust priorities as needed Preferred Qualifications
Some college experience or a trade or professional certification Insurance or Financial Services industry experience or product specific experience Prior Call Center experience is highly preferred A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills Working Environment
Work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; must be flexible regarding overtime and shift changes based on business needs Compensation at DXC is influenced by factors including experience, knowledge, skills, competencies, and contract-specific requirements. A reasonable estimate of the current compensation range for this position is $36,700 - $68,200. Full-time hires are eligible to participate in the DXC benefit program. Benefits include health, dental, and vision insurance, wellness programs, life and disability insurance, retirement savings, and paid holidays/time off. DXC is an Equal Opportunity employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other legally protected status. We participate in E-Verify. DXC provides access to applicable federal and state postings. Postings are available in English and Spanish where required.
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Customer Support Representative - Insurance Annuities (USA, Remote). Responsibilities
Respond to customers, agents and broker/dealer requests via telephone or email, providing high quality service to BHF Annuity customers who have insurance or other financial service products or benefit plans. Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application and contract discrepancies, and processing delays. Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products. Efficiently process transactions and track responses to ensure completion. Enhance and strengthen the relationship between the customer and BHF using strong communication skills, keen listening skills and empathy. Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry. Perform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills. Required Qualifications
High School diploma 1-2 years customer service experience Must obtain FINRA Series 6 license within 90 days of hire Outstanding customer service skills and dedication to providing exceptional customer care Exceptional listening and analytical skills Solid time management skills Ability to multitask and successfully operate in a fast paced, team environment Must adapt well to change and successfully set and adjust priorities as needed Preferred Qualifications
Some college experience or a trade or professional certification Insurance or Financial Services industry experience or product specific experience Prior Call Center experience is highly preferred A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills Working Environment
Work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; must be flexible regarding overtime and shift changes based on business needs Compensation at DXC is influenced by factors including experience, knowledge, skills, competencies, and contract-specific requirements. A reasonable estimate of the current compensation range for this position is $36,700 - $68,200. Full-time hires are eligible to participate in the DXC benefit program. Benefits include health, dental, and vision insurance, wellness programs, life and disability insurance, retirement savings, and paid holidays/time off. DXC is an Equal Opportunity employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other legally protected status. We participate in E-Verify. DXC provides access to applicable federal and state postings. Postings are available in English and Spanish where required.
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