Lee County
This position provides service to customers in relation to Leeway discount programs, and account options. The candidate for this position will also process Leeway Pay-By-Plate transactions including accepting payments. This position requires the ability to converse in a fast-paced customer service environment with customers in person, by phone, by email and in the transponder test lane.
Handles a high call volume using a multi-line telephone system. Performs public contact work to include a complex nature involving explaining various Leeway discount programs, Leeway account options and toll enforcement policies to the public. Responsible for accessing and updating Leeway transponder and account information; processing applications and renewal forms. Processing Pay-By-Plate transaction payments to include data entry and payment processing, investigating, and solving customer inquiries and complaints. Perform work with a high degree of accuracy while providing prompt courteous attention to customers at all times. Demonstrates independent decision making, as well as providing information via telephone, in person, by email and/or by regular mail in a calm, professional manner. Requires any combination of education and experience equivalent to High School graduation or GED equivalent and one year of fast-paced, professional customer service or closely related experience. Experience with bookkeeping, accounting, or cash handling is preferred Possession of a valid driver’s license and an acceptable driving record is required. Must possess the ability to multitask in a high-volume customer service environment as all above duties may be performed within a single customer transaction. Must possess knowledge of basic computer skills, calculator operations and office duties to include filing, data entry, faxing, scanning, and copying. Should have working knowledge of current windows based operating systems, Microsoft Word and Excel programs. Ability to quickly learn the County's e-mail system, Leeway's Advanced Revenue Collection system (ARC's), Leeway's Pay-By-Plate Enforcement System (VES), and Toll Facility Host reports. Strong communication skills, verbally and in written form; proofreading skills; customer service skills Must be able to analyze, interpret and apply policies and procedures when dealing with customers. Position exercises considerable discretion due to the sensitive and confidential nature of information processed at this level Must be able to lift and move up to 25 pounds. This is a full-time position; hours of the Service Center are Mondays 8:00 a.m. – 6:15 p.m. and Tuesday through Friday 8:30 a.m. – 5:45 p.m. This position is 40 hours per week. Weekend hours are required during Leeway’s October renewal season. What makes this opportunity right for you? At Lee County Government, we strongly believe in cultivating long-lasting relationships with our employees through promotional opportunities and career ladders across our organization. We do this by supporting your career development and growth through mentoring programs, and on-the-job training to help you achieve your goals. Every day at the Lee County Government, you will have the opportunity to learn, grow, and make a difference within our own community.
EMERGENCY RESPONSE/RECOVERY ACTIVITIES:
All employees will be required to work before, during, or after an Emergency as needed. During an Emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.
About the company
The Lee County Library System was founded in 1964 and is composed of 13 branches which serve Lee County, Florida. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
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Handles a high call volume using a multi-line telephone system. Performs public contact work to include a complex nature involving explaining various Leeway discount programs, Leeway account options and toll enforcement policies to the public. Responsible for accessing and updating Leeway transponder and account information; processing applications and renewal forms. Processing Pay-By-Plate transaction payments to include data entry and payment processing, investigating, and solving customer inquiries and complaints. Perform work with a high degree of accuracy while providing prompt courteous attention to customers at all times. Demonstrates independent decision making, as well as providing information via telephone, in person, by email and/or by regular mail in a calm, professional manner. Requires any combination of education and experience equivalent to High School graduation or GED equivalent and one year of fast-paced, professional customer service or closely related experience. Experience with bookkeeping, accounting, or cash handling is preferred Possession of a valid driver’s license and an acceptable driving record is required. Must possess the ability to multitask in a high-volume customer service environment as all above duties may be performed within a single customer transaction. Must possess knowledge of basic computer skills, calculator operations and office duties to include filing, data entry, faxing, scanning, and copying. Should have working knowledge of current windows based operating systems, Microsoft Word and Excel programs. Ability to quickly learn the County's e-mail system, Leeway's Advanced Revenue Collection system (ARC's), Leeway's Pay-By-Plate Enforcement System (VES), and Toll Facility Host reports. Strong communication skills, verbally and in written form; proofreading skills; customer service skills Must be able to analyze, interpret and apply policies and procedures when dealing with customers. Position exercises considerable discretion due to the sensitive and confidential nature of information processed at this level Must be able to lift and move up to 25 pounds. This is a full-time position; hours of the Service Center are Mondays 8:00 a.m. – 6:15 p.m. and Tuesday through Friday 8:30 a.m. – 5:45 p.m. This position is 40 hours per week. Weekend hours are required during Leeway’s October renewal season. What makes this opportunity right for you? At Lee County Government, we strongly believe in cultivating long-lasting relationships with our employees through promotional opportunities and career ladders across our organization. We do this by supporting your career development and growth through mentoring programs, and on-the-job training to help you achieve your goals. Every day at the Lee County Government, you will have the opportunity to learn, grow, and make a difference within our own community.
EMERGENCY RESPONSE/RECOVERY ACTIVITIES:
All employees will be required to work before, during, or after an Emergency as needed. During an Emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.
About the company
The Lee County Library System was founded in 1964 and is composed of 13 branches which serve Lee County, Florida. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
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