Hilton
Communications Operator - GALLERYone Doubletree Suites by Hilton
Hilton, Fort Lauderdale, Florida, us, 33336
Overview
Communications Operator - GALLERYone Doubletree Suites by Hilton GALLERYone Doubletree Suites by Hilton is a 231-room hotel located on the intracoastal waterway, within a short walk of Galleria Fort Lauderdale. The beach is nearby, and the hotel is within a short drive of Port Everglades. The hotel team reports to the Director of Front Office.
Responsibilities
Answer and respond to internal and external calls to deliver outstanding guest service and support hotel operations
Provide information and demonstrate knowledge of all hotel facilities and services
Respond to emergencies and document and relay accurate information to appropriate parties
Accept and deliver all messages promptly and accurately, using proper grammar and spelling
Operate office equipment including computers, PBX system, fax, e-mail, and related tools
What are we looking for?
2+ years of experience in customer service in guest-facing roles
Ability to work varying shifts (AM/PM, including weekdays, weekends, and holidays as needed)
Hotel experience is a plus
Customer-focused, with a sense of urgency and accuracy
Qualifications and Values
Demonstrated Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now (urgency and discipline)
Quality, Productivity, Dependability, Customer Focus, and Adaptability
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education through Guild Education (college degrees and professional certifications*)
401K with company match
Hilton Shares: employee stock purchase program (ESPP) at a discount
Career growth and development, Team Member Resource Groups, recognition programs
Job Details
Location: DoubleTree Fort Lauderdale Galleria
Schedule: Full-time
Brand: Doubletree by Hilton
Job function: Guest Services, Operations, and Front Office
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Communications Operator - GALLERYone Doubletree Suites by Hilton GALLERYone Doubletree Suites by Hilton is a 231-room hotel located on the intracoastal waterway, within a short walk of Galleria Fort Lauderdale. The beach is nearby, and the hotel is within a short drive of Port Everglades. The hotel team reports to the Director of Front Office.
Responsibilities
Answer and respond to internal and external calls to deliver outstanding guest service and support hotel operations
Provide information and demonstrate knowledge of all hotel facilities and services
Respond to emergencies and document and relay accurate information to appropriate parties
Accept and deliver all messages promptly and accurately, using proper grammar and spelling
Operate office equipment including computers, PBX system, fax, e-mail, and related tools
What are we looking for?
2+ years of experience in customer service in guest-facing roles
Ability to work varying shifts (AM/PM, including weekdays, weekends, and holidays as needed)
Hotel experience is a plus
Customer-focused, with a sense of urgency and accuracy
Qualifications and Values
Demonstrated Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now (urgency and discipline)
Quality, Productivity, Dependability, Customer Focus, and Adaptability
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education through Guild Education (college degrees and professional certifications*)
401K with company match
Hilton Shares: employee stock purchase program (ESPP) at a discount
Career growth and development, Team Member Resource Groups, recognition programs
Job Details
Location: DoubleTree Fort Lauderdale Galleria
Schedule: Full-time
Brand: Doubletree by Hilton
Job function: Guest Services, Operations, and Front Office
#J-18808-Ljbffr