Mass Markets
Technical Customer Care Representative I (Entry-Level)
Mass Markets, Granite Heights, Wisconsin, United States
Technical Customer Care Representative I (Entry-Level)
Join to apply for the
Technical Customer Care Representative I (Entry-Level)
role at
Mass Markets . This is a technical support role involving troubleshooting VoIP Phones, Data Gateways, and HD Video service disruptions. A customer service background is essential to deliver a world-class experience. You will interact with customers nationwide to resolve support issues and ensure satisfaction. To qualify, you must complete a full application on our careers page, including screening questions and a pre-employment test. Responsibilities
Handle inbound and outbound customer contacts professionally and courteously Troubleshoot internet, VoIP, and video services, aiming for first call resolution Use multiple systems to research and resolve issues, collaborating with other departments as needed Document interactions accurately in our CRM system (Remedy) Follow policies regarding confidential information Stay updated with training activities and adhere to schedules Qualifications
Must be 18+, high school diploma or equivalent Basic understanding of VoIP, internet gateways, and HD video Strong communication and organizational skills Typing speed of 30+ WPM Knowledge of Microsoft Office and Windows OS Reliable with good attendance and punctuality Customer-oriented with problem-solving skills Preferred
1+ year in customer service or Tier II tech support CompTIA IT certification Benefits
We offer competitive pay, paid time off, health benefits, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive environment. Physical and Employment Conditions
This role is based in an office environment, requiring sitting/standing for long periods and occasional movement. Applicants must be authorized to work, willing to undergo background checks and drug screening, and adhere to company policies on diversity and equal opportunity.
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Join to apply for the
Technical Customer Care Representative I (Entry-Level)
role at
Mass Markets . This is a technical support role involving troubleshooting VoIP Phones, Data Gateways, and HD Video service disruptions. A customer service background is essential to deliver a world-class experience. You will interact with customers nationwide to resolve support issues and ensure satisfaction. To qualify, you must complete a full application on our careers page, including screening questions and a pre-employment test. Responsibilities
Handle inbound and outbound customer contacts professionally and courteously Troubleshoot internet, VoIP, and video services, aiming for first call resolution Use multiple systems to research and resolve issues, collaborating with other departments as needed Document interactions accurately in our CRM system (Remedy) Follow policies regarding confidential information Stay updated with training activities and adhere to schedules Qualifications
Must be 18+, high school diploma or equivalent Basic understanding of VoIP, internet gateways, and HD video Strong communication and organizational skills Typing speed of 30+ WPM Knowledge of Microsoft Office and Windows OS Reliable with good attendance and punctuality Customer-oriented with problem-solving skills Preferred
1+ year in customer service or Tier II tech support CompTIA IT certification Benefits
We offer competitive pay, paid time off, health benefits, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive environment. Physical and Employment Conditions
This role is based in an office environment, requiring sitting/standing for long periods and occasional movement. Applicants must be authorized to work, willing to undergo background checks and drug screening, and adhere to company policies on diversity and equal opportunity.
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