H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . Our company is focused on helping people and delivering a high-performing, connected culture where everyone belongs. We are pursuing a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day
As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger every year. Joining us as a
Team Leader , you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office-related growth objectives. We’ll help you advance your knowledge and skills to excel with us as you serve as a knowledgeable resource on tax topics and products for associates. Responsibilities
Lead and develop a customer-centric team of tax office associates to deliver an outstanding client experience Accelerate seasonal tax business by managing a single H&R Block tax office Provide leadership and development for associates, ensuring work is completed on time with quality standards Lead daily team meetings and communicate essential information to tax office associates Create associate work schedules, ensure accurate timekeeping and overtime management Prepare tax returns as required Conduct timely performance reviews and address performance concerns with appropriate escalation Partner with District General Manager to implement office growth plans and manage local partnerships Assist in recruiting and interviewing candidates for tax office positions Serve as the point of contact for escalated client service concerns Resolve scheduling conflicts and ensure proper client appointments Qualifications
Prior experience in customer service, shift leadership, or a similar role Experience supervising or managing people Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns) Annual completion of continuing education and ability to meet IRS and applicable state requirements Computer proficiency with MS Office Ability to work independently with minimal supervision; customer-centric mindset Flexibility in work schedule and assignments based on business needs High school diploma or equivalent (or higher) Why work for us
We invest in our people and their total well-being. Our benefits support health, wellbeing, and financial wellness needs. Employee Assistance Program with Health Advocate Wellbeing program, BetterYou, for healthy habits Neurodiversity and caregiver support Various discounts on everyday items, with eligibility for Medical Coverage, 401k, and Employee Stock Purchase Plan Check all available benefits at blockbenefits.com The Community You Will Join
We are committed to a Connected Culture where trust, care, and connections help us create an inclusive environment. You will be part of a team recognized on Best Companies lists and supported to grow and collaborate. H&R Block is an equal opportunity employer; we celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Job Details
Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology; Industries: Retail Referrals increase your chances of interviewing at H&R Block by 2x.
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Join to apply for the
Team Leader
role at
H&R Block . Our company is focused on helping people and delivering a high-performing, connected culture where everyone belongs. We are pursuing a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day
As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger every year. Joining us as a
Team Leader , you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office-related growth objectives. We’ll help you advance your knowledge and skills to excel with us as you serve as a knowledgeable resource on tax topics and products for associates. Responsibilities
Lead and develop a customer-centric team of tax office associates to deliver an outstanding client experience Accelerate seasonal tax business by managing a single H&R Block tax office Provide leadership and development for associates, ensuring work is completed on time with quality standards Lead daily team meetings and communicate essential information to tax office associates Create associate work schedules, ensure accurate timekeeping and overtime management Prepare tax returns as required Conduct timely performance reviews and address performance concerns with appropriate escalation Partner with District General Manager to implement office growth plans and manage local partnerships Assist in recruiting and interviewing candidates for tax office positions Serve as the point of contact for escalated client service concerns Resolve scheduling conflicts and ensure proper client appointments Qualifications
Prior experience in customer service, shift leadership, or a similar role Experience supervising or managing people Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns) Annual completion of continuing education and ability to meet IRS and applicable state requirements Computer proficiency with MS Office Ability to work independently with minimal supervision; customer-centric mindset Flexibility in work schedule and assignments based on business needs High school diploma or equivalent (or higher) Why work for us
We invest in our people and their total well-being. Our benefits support health, wellbeing, and financial wellness needs. Employee Assistance Program with Health Advocate Wellbeing program, BetterYou, for healthy habits Neurodiversity and caregiver support Various discounts on everyday items, with eligibility for Medical Coverage, 401k, and Employee Stock Purchase Plan Check all available benefits at blockbenefits.com The Community You Will Join
We are committed to a Connected Culture where trust, care, and connections help us create an inclusive environment. You will be part of a team recognized on Best Companies lists and supported to grow and collaborate. H&R Block is an equal opportunity employer; we celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Job Details
Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology; Industries: Retail Referrals increase your chances of interviewing at H&R Block by 2x.
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