Athletico
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Front Office Coordinator
role at
Athletico
Greater Purpose and Core Values Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost‑effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values: one team, understanding our business, recognition, people‑focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.
Position Summary Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front‑office experience and delivers first‑class customer service throughout the patient’s physical therapy journey at Athletico.
Benefits Offered with This Part‑time Position
NEW FOR 2025 – KinderCare Discount
Commuter: Pre‑Tax Transit & Parking
Retirement 401(k) (for 21+) w/ Per‑Pay Company Match
SoFi Financial Wellness Tools & Loan Resources
HUSK Fitness Resources & Gym Discounts
Home, Auto, and Pet Insurance
Employee Assistance Program (EAP)
Employee Discount Program
Bereavement Time Off & Resources (part‑time and full‑time employees)
Plus more! Learn more by checking out Athletico's Benefits Summary and ID&E Benefits.
Essential Duties and Responsibilities
Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
Manage clinic scheduling to match patients with the best clinician for their needs and optimum patient flow.
Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions.
Obtain verification of patient medical insurance information, manage patient insurance requirements and inform patients of insurance benefits and options for payments on account.
On behalf of physical therapists, coordinate the communication of patient progress to physicians, nurse case managers, adjusters, and attorneys.
Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning. Serve as a contact for physical therapy post‑care needs.
Organize cultural moments (e.g., patient’s physical therapy goal celebrations) with the clinical team to ensure all patients are recognized and appreciated.
Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
Provide general office, receptionist, and clerical support to assigned location.
Qualifications
Education:
High School Diploma or GED
Knowledge and Technical Skills:
Excellent customer service skills
Proficient with the use of MS Office, Outlook, and Excel
Knowledge of healthcare insurance benefits and coverage (preferred)
Experience with requesting and managing customer payments (preferred)
Language Skills
Ability to read, write and speak English proficiently
Physical Demands
Ability to fulfill office activities including, but not limited to, remaining stationary for extended periods, stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding.
Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
Consistent with a standard office environment, noise level is low with little to no extraordinary environmental factors.
Seniority Level Entry level
Employment Type Part‑time
Job Function Other
Industries Wellness and Fitness Services
Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salaried ranges listed are for full‑time (40‑hour) employees. Additional pay such as incentive, GAP, overtime, and stipends are subject to the rules of each program and may not be available in all locations. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.
Minimum Salary/Wage USD$ 15.00 Hr.
Maximum Salary/Wage USD$ 23.50 Hr.
#J-18808-Ljbffr
Front Office Coordinator
role at
Athletico
Greater Purpose and Core Values Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost‑effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values: one team, understanding our business, recognition, people‑focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.
Position Summary Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front‑office experience and delivers first‑class customer service throughout the patient’s physical therapy journey at Athletico.
Benefits Offered with This Part‑time Position
NEW FOR 2025 – KinderCare Discount
Commuter: Pre‑Tax Transit & Parking
Retirement 401(k) (for 21+) w/ Per‑Pay Company Match
SoFi Financial Wellness Tools & Loan Resources
HUSK Fitness Resources & Gym Discounts
Home, Auto, and Pet Insurance
Employee Assistance Program (EAP)
Employee Discount Program
Bereavement Time Off & Resources (part‑time and full‑time employees)
Plus more! Learn more by checking out Athletico's Benefits Summary and ID&E Benefits.
Essential Duties and Responsibilities
Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
Manage clinic scheduling to match patients with the best clinician for their needs and optimum patient flow.
Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions.
Obtain verification of patient medical insurance information, manage patient insurance requirements and inform patients of insurance benefits and options for payments on account.
On behalf of physical therapists, coordinate the communication of patient progress to physicians, nurse case managers, adjusters, and attorneys.
Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning. Serve as a contact for physical therapy post‑care needs.
Organize cultural moments (e.g., patient’s physical therapy goal celebrations) with the clinical team to ensure all patients are recognized and appreciated.
Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
Provide general office, receptionist, and clerical support to assigned location.
Qualifications
Education:
High School Diploma or GED
Knowledge and Technical Skills:
Excellent customer service skills
Proficient with the use of MS Office, Outlook, and Excel
Knowledge of healthcare insurance benefits and coverage (preferred)
Experience with requesting and managing customer payments (preferred)
Language Skills
Ability to read, write and speak English proficiently
Physical Demands
Ability to fulfill office activities including, but not limited to, remaining stationary for extended periods, stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding.
Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
Consistent with a standard office environment, noise level is low with little to no extraordinary environmental factors.
Seniority Level Entry level
Employment Type Part‑time
Job Function Other
Industries Wellness and Fitness Services
Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salaried ranges listed are for full‑time (40‑hour) employees. Additional pay such as incentive, GAP, overtime, and stipends are subject to the rules of each program and may not be available in all locations. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.
Minimum Salary/Wage USD$ 15.00 Hr.
Maximum Salary/Wage USD$ 23.50 Hr.
#J-18808-Ljbffr