Profound Research
Embedded Patient Engagement Specialist (Bloomfield Hills, MI)*
Profound Research, Detroit, Michigan, United States, 48228
Embedded Patient Engagement Specialist (Detroit, MI)
Join to apply for the Embedded Patient Engagement Specialist (Detroit, MI) role at Profound Research.
Profound Research seeks to drive clinical innovation by partnering with community physicians to offer clinical research as a therapeutic option to their patients. Profound enables providers with the right people and tools to launch clinical research operations, often for the first time, to offer new care pathways to patients. Profound Research is looking to grow its energetic team inspired by changing how patients and providers engage in clinical research.
Our Mission:
Improving Lives by Providing Advanced Therapeutic Options
Our Vision:
Creating the Absolute Best Patient-Physician Experience in Clinical Research
Our Values:
Compassion:
We value the patient-physician relationship above all else and are committed to a service-oriented approach to all interactions.
Urgency:
We work hard and practice selflessness, acting swiftly and decisively to meet the needs of our patients, partners, and colleagues.
Solution Orientation:
We are relentlessly positive, and we communicate directly to efficiently identify and implement effective solutions.
Excellence:
We insist on excellence, holding ourselves accountable and empowering each other to deliver best-in-class service while maintaining the highest ethical and scientific standards.
Profound Ethos:
The Embedded Patient Recruitment Specialist role exists to provide platinum-level customer service, greet patients with a smile, answer questions, and maintain thorough data records. The position is embedded in a clinical trial site and reports to an offsite manager, Senior Director of Patient Recruitment & Engagement. It requires the ability to work as part of a dispersed national team and to build camaraderie with research teams in the Detroit metro area.
Responsibilities
As the first point of engagement with patients, create a customer service experience filled with empathy, compassion, and kindness.
Place outbound recruitment calls to patients interested in participating in clinical research.
Respond to inbound recruitment calls from patients interested in participating in clinical research within 24-48 hours.
Accurately complete study pre-screening and screening checklists; drive enrollment and retention.
Interact with potential clinical trial participants to recruit, assess eligibility criteria, determine availability, and coordinate appointments.
Demonstrate knowledge of clinical research protocols including inclusions/exclusions.
Demonstrate knowledge of Good Clinical Practices and FDA regulations.
Demonstrate knowledge of Profound Research’s Policies and Procedures.
Obtain and maintain outreach targets by therapeutic area before study starts.
Drive patient enrollment and retention.
Maintain proficiency within CTM system: database maintenance, patient scheduling, and patient screening logs.
Maintain up-to-date data entry across all platforms and databases.
Adept at using third-party platforms for reviewing and addressing inbound patient leads (e.g., Trial Partners).
Communicate status regularly with the Senior Director of Recruitment & Engagement, Clinical Research Site Managers/Directors, Study Coordinators, and support staff.
Maintain records of study advertising responses by individual study.
Occasional attendance at community events (screenings, health fairs, etc.) to promote Profound Research.
Requirements
Telecommunications/call center experience.
Telephone presence and elite customer service etiquette; regular phone communication is required.
Comfortable with medical terminology.
Comfortable with basic data input and computer use for logs and data entry.
Sales experience.
Preferred Qualifications
Associate degree.
Travel Requirements
Occasional travel may be required in this position (less than 1 week per year).
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer; standing and walking.
Must be able to lift 25 pounds at times.
Typing and data entry with finger dexterity.
Talking and hearing to communicate effectively.
Close visual acuity for data preparation, reading, and computer work.
Seniorities
Not Applicable
Employment type
Part-time
Job function
Other
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Profound Research by 2x.
Get notified about new Specialist jobs in Detroit, MI.
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Profound Research seeks to drive clinical innovation by partnering with community physicians to offer clinical research as a therapeutic option to their patients. Profound enables providers with the right people and tools to launch clinical research operations, often for the first time, to offer new care pathways to patients. Profound Research is looking to grow its energetic team inspired by changing how patients and providers engage in clinical research.
Our Mission:
Improving Lives by Providing Advanced Therapeutic Options
Our Vision:
Creating the Absolute Best Patient-Physician Experience in Clinical Research
Our Values:
Compassion:
We value the patient-physician relationship above all else and are committed to a service-oriented approach to all interactions.
Urgency:
We work hard and practice selflessness, acting swiftly and decisively to meet the needs of our patients, partners, and colleagues.
Solution Orientation:
We are relentlessly positive, and we communicate directly to efficiently identify and implement effective solutions.
Excellence:
We insist on excellence, holding ourselves accountable and empowering each other to deliver best-in-class service while maintaining the highest ethical and scientific standards.
Profound Ethos:
The Embedded Patient Recruitment Specialist role exists to provide platinum-level customer service, greet patients with a smile, answer questions, and maintain thorough data records. The position is embedded in a clinical trial site and reports to an offsite manager, Senior Director of Patient Recruitment & Engagement. It requires the ability to work as part of a dispersed national team and to build camaraderie with research teams in the Detroit metro area.
Responsibilities
As the first point of engagement with patients, create a customer service experience filled with empathy, compassion, and kindness.
Place outbound recruitment calls to patients interested in participating in clinical research.
Respond to inbound recruitment calls from patients interested in participating in clinical research within 24-48 hours.
Accurately complete study pre-screening and screening checklists; drive enrollment and retention.
Interact with potential clinical trial participants to recruit, assess eligibility criteria, determine availability, and coordinate appointments.
Demonstrate knowledge of clinical research protocols including inclusions/exclusions.
Demonstrate knowledge of Good Clinical Practices and FDA regulations.
Demonstrate knowledge of Profound Research’s Policies and Procedures.
Obtain and maintain outreach targets by therapeutic area before study starts.
Drive patient enrollment and retention.
Maintain proficiency within CTM system: database maintenance, patient scheduling, and patient screening logs.
Maintain up-to-date data entry across all platforms and databases.
Adept at using third-party platforms for reviewing and addressing inbound patient leads (e.g., Trial Partners).
Communicate status regularly with the Senior Director of Recruitment & Engagement, Clinical Research Site Managers/Directors, Study Coordinators, and support staff.
Maintain records of study advertising responses by individual study.
Occasional attendance at community events (screenings, health fairs, etc.) to promote Profound Research.
Requirements
Telecommunications/call center experience.
Telephone presence and elite customer service etiquette; regular phone communication is required.
Comfortable with medical terminology.
Comfortable with basic data input and computer use for logs and data entry.
Sales experience.
Preferred Qualifications
Associate degree.
Travel Requirements
Occasional travel may be required in this position (less than 1 week per year).
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer; standing and walking.
Must be able to lift 25 pounds at times.
Typing and data entry with finger dexterity.
Talking and hearing to communicate effectively.
Close visual acuity for data preparation, reading, and computer work.
Seniorities
Not Applicable
Employment type
Part-time
Job function
Other
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Profound Research by 2x.
Get notified about new Specialist jobs in Detroit, MI.
#J-18808-Ljbffr