Live Nation Entertainment
Overview
Vibee is seeking an experienced Ancillary Programs Manager to oversee and optimize all ancillary program revenues and inclusions for destination experience packages. This role reports to the Director of Partnerships and involves managing partnerships, financial aspects, and promotional strategies related to add-ons such as additional experiences, souvenirs or collectible items, VIP gift components, dining options, wellness kits, and welcome amenities. Responsibilities
Revenue Management : Manage and optimize ancillary program revenues, including financial oversight, budget management, and commission negotiations. Coordinate with finance for accurate sales reporting, invoice verification, and commission reconciliation. Drive data-driven decision making by analyzing performance metrics, guest experience feedback, and market trends to inform business decisions and identify growth opportunities. Develop and execute commercial ancillary strategy: define and implement strategic plans for each ancillary product, including pricing, promotions, and product enhancements, aligned with brand positioning and guest experiences and expectations. Partnership Development : Identify and solicit new partners to enhance program inclusions, negotiating terms and commissions for add-on sales. Maintain relationships with existing partners, ensuring mutual growth and satisfaction. Manage vendor and partner relationships: negotiate and manage contracts with third-party providers, ensuring service quality, cost-effectiveness, and alignment with brand standards and guest experience goals. Collaborate with the Director of Partnerships to identify opportunities for affiliate partnerships or external sales opportunities. Project and Operational Execution : Plan, design, and execute ancillary program elements, ensuring alignment with brand standards and customer expectations. Utilize project management tools to maintain detailed timelines, track progress, and communicate updates to stakeholders. Coordinate the execution of ancillary program elements, including hiring and managing contract team members for fulfillment and kitting of gift bags, shipping operations, and onsite distribution. Oversee inventory management processes with accurate tracking and timely replenishment of stock. Logistics and Onsite Management : Manage logistical operations for ancillary program elements, including venue setup and onsite coordination during events when required. Ensure smooth operation of all ancillary services and troubleshoot issues to maintain high service delivery standards. Marketing and Promotion : Work with Marketing to develop promotional strategies for ancillary program elements and to create marketing materials and campaigns that drive sales and engagement. Financial Administration : Monitor and analyze financial performance of ancillary revenue streams; provide regular reports to senior management. Ensure compliance with financial policies and procedures, including budget adherence and expense management. Collaborate with Finance to develop revenue projections, monitor performance against targets, and identify risks and opportunities to optimize financial outcomes. Team Leadership and Development : Lead a team responsible for various aspects of ancillary revenue management and operational support, including kitting, shipping operations, and related fulfillment tasks. Foster a collaborative environment and professional development opportunities. Mentor and develop high-performing teams to achieve business objectives. Qualifications
5+ years’ experience in partnership development or event operations within hospitality, entertainment, or related industries. Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or related field. Knowledge of event production and logistics, including venue operations and vendor management. Strong financial acumen with experience in budgeting, forecasting, and financial reporting. Ability to prioritize, organize, problem solve, follow up, and communicate effectively. Excellent interpersonal and communication skills. Proficiency in spreadsheets, Google Suite, Microsoft Office, and Asana. Must be a proactive problem solver with a sense of urgency for projects large and small. Superior oral and written communication; ability to work in a fast-paced environment. Ability to travel and work evenings and weekends as required. Must be able to work under pressure to meet deadlines. Work Environment
Must be able to tolerate loud noise levels and busy environments. May work in drastic temperature conditions onsite at events. Must be willing to work during evenings and weekend hours as required to meet deadlines. Must be willing and able to travel extensively domestically and abroad. Must be able to stand or walk for extended periods and to bend, squat, climb stairs, and lift up to 20 pounds occasionally. Position may require exposure to sensitive company information and strict confidentiality. Discretion in dealings with staff, vendors, and business associates regarding sensitive matters is required. Equal Employment Opportunity
Insomniac strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave or other protected characteristics. We will consider qualified applicants with criminal histories in a manner consistent with applicable laws. Insomniac will provide reasonable accommodations for qualified applicants with disabilities and will participate in an interactive process to determine effective accommodations. Reasonable religious accommodations will be provided on a case-by-case basis. Hiring Practices
The preceding job description outlines the general nature and level of work performed. It is not a comprehensive inventory of all duties and qualifications. Hiring policies may include internal promotions, referrals, outside advertising, recruitment agencies, and other standard methods. Hiring Salary Range: $70,000.00 - $85,000.00 USD
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Vibee is seeking an experienced Ancillary Programs Manager to oversee and optimize all ancillary program revenues and inclusions for destination experience packages. This role reports to the Director of Partnerships and involves managing partnerships, financial aspects, and promotional strategies related to add-ons such as additional experiences, souvenirs or collectible items, VIP gift components, dining options, wellness kits, and welcome amenities. Responsibilities
Revenue Management : Manage and optimize ancillary program revenues, including financial oversight, budget management, and commission negotiations. Coordinate with finance for accurate sales reporting, invoice verification, and commission reconciliation. Drive data-driven decision making by analyzing performance metrics, guest experience feedback, and market trends to inform business decisions and identify growth opportunities. Develop and execute commercial ancillary strategy: define and implement strategic plans for each ancillary product, including pricing, promotions, and product enhancements, aligned with brand positioning and guest experiences and expectations. Partnership Development : Identify and solicit new partners to enhance program inclusions, negotiating terms and commissions for add-on sales. Maintain relationships with existing partners, ensuring mutual growth and satisfaction. Manage vendor and partner relationships: negotiate and manage contracts with third-party providers, ensuring service quality, cost-effectiveness, and alignment with brand standards and guest experience goals. Collaborate with the Director of Partnerships to identify opportunities for affiliate partnerships or external sales opportunities. Project and Operational Execution : Plan, design, and execute ancillary program elements, ensuring alignment with brand standards and customer expectations. Utilize project management tools to maintain detailed timelines, track progress, and communicate updates to stakeholders. Coordinate the execution of ancillary program elements, including hiring and managing contract team members for fulfillment and kitting of gift bags, shipping operations, and onsite distribution. Oversee inventory management processes with accurate tracking and timely replenishment of stock. Logistics and Onsite Management : Manage logistical operations for ancillary program elements, including venue setup and onsite coordination during events when required. Ensure smooth operation of all ancillary services and troubleshoot issues to maintain high service delivery standards. Marketing and Promotion : Work with Marketing to develop promotional strategies for ancillary program elements and to create marketing materials and campaigns that drive sales and engagement. Financial Administration : Monitor and analyze financial performance of ancillary revenue streams; provide regular reports to senior management. Ensure compliance with financial policies and procedures, including budget adherence and expense management. Collaborate with Finance to develop revenue projections, monitor performance against targets, and identify risks and opportunities to optimize financial outcomes. Team Leadership and Development : Lead a team responsible for various aspects of ancillary revenue management and operational support, including kitting, shipping operations, and related fulfillment tasks. Foster a collaborative environment and professional development opportunities. Mentor and develop high-performing teams to achieve business objectives. Qualifications
5+ years’ experience in partnership development or event operations within hospitality, entertainment, or related industries. Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or related field. Knowledge of event production and logistics, including venue operations and vendor management. Strong financial acumen with experience in budgeting, forecasting, and financial reporting. Ability to prioritize, organize, problem solve, follow up, and communicate effectively. Excellent interpersonal and communication skills. Proficiency in spreadsheets, Google Suite, Microsoft Office, and Asana. Must be a proactive problem solver with a sense of urgency for projects large and small. Superior oral and written communication; ability to work in a fast-paced environment. Ability to travel and work evenings and weekends as required. Must be able to work under pressure to meet deadlines. Work Environment
Must be able to tolerate loud noise levels and busy environments. May work in drastic temperature conditions onsite at events. Must be willing to work during evenings and weekend hours as required to meet deadlines. Must be willing and able to travel extensively domestically and abroad. Must be able to stand or walk for extended periods and to bend, squat, climb stairs, and lift up to 20 pounds occasionally. Position may require exposure to sensitive company information and strict confidentiality. Discretion in dealings with staff, vendors, and business associates regarding sensitive matters is required. Equal Employment Opportunity
Insomniac strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave or other protected characteristics. We will consider qualified applicants with criminal histories in a manner consistent with applicable laws. Insomniac will provide reasonable accommodations for qualified applicants with disabilities and will participate in an interactive process to determine effective accommodations. Reasonable religious accommodations will be provided on a case-by-case basis. Hiring Practices
The preceding job description outlines the general nature and level of work performed. It is not a comprehensive inventory of all duties and qualifications. Hiring policies may include internal promotions, referrals, outside advertising, recruitment agencies, and other standard methods. Hiring Salary Range: $70,000.00 - $85,000.00 USD
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