Michaels Stores
Retail Team Member - Events Coordinator
Michaels Stores, Easton, Maryland, United States, 21601
Overview
Join to apply for the
Retail Team Member - Events Coordinator
role at
Michaels Stores . Store - EASTON, MD Responsibilities
Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises. Plan and coordinate multiple events at once, including children’s birthday parties and other craft classes or events. Engage with clients of all ages by creating an environment of fun and creativity. Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities as needed. Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards. Communicate events with clients and store team members; complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed. Adjust plans and events based on client feedback and needs; create backup or emergency plans as needed; ensure client satisfaction for scheduled events. Uphold the company’s cleanliness and safety standards; set up, break down, and clean before and after each event. Customer Experience
Help customers shop, locate products, and provide them with solutions. Provide fast and friendly checkout experience. Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments. Educate customers on Voice of Customer (VOC) survey. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Participate in truck unload, stocking and planogram (POG) processes. Complete merchandise recovery and maintenance; perform Store in Stock Optimization (SISO) and AD set duties as assigned. Support shrink and safety programs; adhere to SOPs and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards. Interact with others in an accepting and respectful manner; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members. Preferred Knowledge/Skills/Abilities
Energetic and enthusiastic personality. Ability to handle job stress and interact effectively with others, including guests of all ages and co-workers. Excellent people skills; good communication (written, verbal, and nonverbal) and listening skills. Organizational and interpersonal skills with creative problem-solving abilities. Retail and/or customer service experience required. Cross trained in Custom Framing selling and production. Must have experience working with children and children’s events. Other duties as assigned
Physical Requirements and Work Environment
Ability to remain standing for long periods; move throughout the store; regular bending, lifting, carrying, reaching, and stretching; lifting heavy boxes and accessing high shelves by ladder or similar equipment. If you need help performing these essential functions, contact your supervisor to determine if a reasonable accommodation is available. Public retail store setting with climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work may be required; frame shop contains glass cutter and heat press; work hours may include nights, weekends, and early mornings. Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer.
We are committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to participate in the job application or interview process, to perform essential functions, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). EEOC Know Your Rights Poster in English | EEOC Know Your Rights Poster in Spanish | EEOC Poster Optimized for Screen Readers | Federal FMLA Poster | Federal EPPAC Poster
#J-18808-Ljbffr
Join to apply for the
Retail Team Member - Events Coordinator
role at
Michaels Stores . Store - EASTON, MD Responsibilities
Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises. Plan and coordinate multiple events at once, including children’s birthday parties and other craft classes or events. Engage with clients of all ages by creating an environment of fun and creativity. Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities as needed. Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards. Communicate events with clients and store team members; complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed. Adjust plans and events based on client feedback and needs; create backup or emergency plans as needed; ensure client satisfaction for scheduled events. Uphold the company’s cleanliness and safety standards; set up, break down, and clean before and after each event. Customer Experience
Help customers shop, locate products, and provide them with solutions. Provide fast and friendly checkout experience. Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments. Educate customers on Voice of Customer (VOC) survey. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Participate in truck unload, stocking and planogram (POG) processes. Complete merchandise recovery and maintenance; perform Store in Stock Optimization (SISO) and AD set duties as assigned. Support shrink and safety programs; adhere to SOPs and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards. Interact with others in an accepting and respectful manner; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members. Preferred Knowledge/Skills/Abilities
Energetic and enthusiastic personality. Ability to handle job stress and interact effectively with others, including guests of all ages and co-workers. Excellent people skills; good communication (written, verbal, and nonverbal) and listening skills. Organizational and interpersonal skills with creative problem-solving abilities. Retail and/or customer service experience required. Cross trained in Custom Framing selling and production. Must have experience working with children and children’s events. Other duties as assigned
Physical Requirements and Work Environment
Ability to remain standing for long periods; move throughout the store; regular bending, lifting, carrying, reaching, and stretching; lifting heavy boxes and accessing high shelves by ladder or similar equipment. If you need help performing these essential functions, contact your supervisor to determine if a reasonable accommodation is available. Public retail store setting with climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work may be required; frame shop contains glass cutter and heat press; work hours may include nights, weekends, and early mornings. Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer.
We are committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to participate in the job application or interview process, to perform essential functions, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). EEOC Know Your Rights Poster in English | EEOC Know Your Rights Poster in Spanish | EEOC Poster Optimized for Screen Readers | Federal FMLA Poster | Federal EPPAC Poster
#J-18808-Ljbffr