Michaels Stores
Overview
Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises. Responsibilities
Event Coordination: Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events. Engage with clients of all ages to create an environment of fun and creativity. Demonstrate and instruct party participants in craft projects, perform face painting and other activities. Facilitate and implement party add-ons such as goody bags and balloons to company standards. Communicate events with clients and store team members. Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed. Adjust plans based on client feedback and needs; create backup or emergency plans as needed; ensure client satisfaction for scheduled events. Uphold cleanliness and safety standards; set up, break down, and clean before and after each event. Customer Experience
Help customers shop, locate products, and provide solutions. Provide fast and friendly checkout experience. Engage customers on Rewards program and Private Label Credit Cards; complete enrollments. Educate customers on Voice of Customer (VOC) survey. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Participate in truck unload, stocking, and planogram (POG) processes. Complete merchandise recovery and maintenance; perform Store in Stock Optimization (SISO) and AD set duties as assigned. Support shrink and safety programs; adhere to SOPs and Company programs to ensure compliance with applicable laws and requirements. Interact with others in a respectful manner; promote the organization’s vision and values; serve as a role model for other team members. Cross-trained in Custom Framing selling and production; participate in daily store cleanliness activities (sweeping, vacuuming, dusting, restroom maintenance). Preferred Knowledge/Skills/Abilities
Energetic and enthusiastic personality; ability to handle job stress and interact effectively with guests of all ages and co-workers. Excellent people skills; experience working with children and children’s events. Good communication skills (written, verbal, nonverbal) and active listening; strong organizational, interpersonal, and creative problem-solving skills. Retail and/or customer service experience required. Cross-trained capabilities in relevant store functions. Other duties as assigned
As needed, perform additional tasks related to the role. Physical Requirements
Ability to remain standing for long periods; move throughout the store; regular bending, lifting, carrying, reaching, and stretching. Lifting heavy boxes and accessing high shelves by ladder or similar equipment. If accommodations are needed, contact the supervisor to engage in the interactive process. Work Environment
Public retail store setting; climate-controlled areas; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or unload trucks; frame shop contains glass cutter and heat press. Work hours may include nights, weekends, and early mornings. Total Base Pay Range For This Position $15.49 - $0.00 At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals and provide reasonable accommodations as needed during the application or interview process. For more information, visit Michaels.com and the benefits site. EEOC Know Your Rights posters are available in English and Spanish; Federal FMLA and other notices are maintained as required.
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Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises. Responsibilities
Event Coordination: Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events. Engage with clients of all ages to create an environment of fun and creativity. Demonstrate and instruct party participants in craft projects, perform face painting and other activities. Facilitate and implement party add-ons such as goody bags and balloons to company standards. Communicate events with clients and store team members. Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed. Adjust plans based on client feedback and needs; create backup or emergency plans as needed; ensure client satisfaction for scheduled events. Uphold cleanliness and safety standards; set up, break down, and clean before and after each event. Customer Experience
Help customers shop, locate products, and provide solutions. Provide fast and friendly checkout experience. Engage customers on Rewards program and Private Label Credit Cards; complete enrollments. Educate customers on Voice of Customer (VOC) survey. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Participate in truck unload, stocking, and planogram (POG) processes. Complete merchandise recovery and maintenance; perform Store in Stock Optimization (SISO) and AD set duties as assigned. Support shrink and safety programs; adhere to SOPs and Company programs to ensure compliance with applicable laws and requirements. Interact with others in a respectful manner; promote the organization’s vision and values; serve as a role model for other team members. Cross-trained in Custom Framing selling and production; participate in daily store cleanliness activities (sweeping, vacuuming, dusting, restroom maintenance). Preferred Knowledge/Skills/Abilities
Energetic and enthusiastic personality; ability to handle job stress and interact effectively with guests of all ages and co-workers. Excellent people skills; experience working with children and children’s events. Good communication skills (written, verbal, nonverbal) and active listening; strong organizational, interpersonal, and creative problem-solving skills. Retail and/or customer service experience required. Cross-trained capabilities in relevant store functions. Other duties as assigned
As needed, perform additional tasks related to the role. Physical Requirements
Ability to remain standing for long periods; move throughout the store; regular bending, lifting, carrying, reaching, and stretching. Lifting heavy boxes and accessing high shelves by ladder or similar equipment. If accommodations are needed, contact the supervisor to engage in the interactive process. Work Environment
Public retail store setting; climate-controlled areas; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or unload trucks; frame shop contains glass cutter and heat press. Work hours may include nights, weekends, and early mornings. Total Base Pay Range For This Position $15.49 - $0.00 At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals and provide reasonable accommodations as needed during the application or interview process. For more information, visit Michaels.com and the benefits site. EEOC Know Your Rights posters are available in English and Spanish; Federal FMLA and other notices are maintained as required.
#J-18808-Ljbffr