Gillman Automotive Group
Overview
Service Advisor – Automotive at Gillman Automotive Group. We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Responsibilities
Greet service department customers promptly and courteously—attitude is everything! Listen to customers and clearly translate repair needs to techs Upsell additional services using low pressure, high integrity methods Provide accurate repair/maintenance estimates Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Requirements
Must be eligible to work in the US Must pass pre-employment screening to include MVR, drug test, and criminal background check Compensation & Benefits
Compensation is based on experience and commensurate with Fortune 500 companies Medical/Dental/Vision/Life 401(k) with company match Employee discounts Paid vacation Drug Free work environment E.O.E About Gillman Automotive Group
Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman and is now led by Stacey Gillman, with a continued focus on customer satisfaction.
#J-18808-Ljbffr
Service Advisor – Automotive at Gillman Automotive Group. We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Responsibilities
Greet service department customers promptly and courteously—attitude is everything! Listen to customers and clearly translate repair needs to techs Upsell additional services using low pressure, high integrity methods Provide accurate repair/maintenance estimates Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Requirements
Must be eligible to work in the US Must pass pre-employment screening to include MVR, drug test, and criminal background check Compensation & Benefits
Compensation is based on experience and commensurate with Fortune 500 companies Medical/Dental/Vision/Life 401(k) with company match Employee discounts Paid vacation Drug Free work environment E.O.E About Gillman Automotive Group
Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman and is now led by Stacey Gillman, with a continued focus on customer satisfaction.
#J-18808-Ljbffr