Live Nation Entertainment
Box Office Supervisor- FT Ace of Spades
Live Nation Entertainment, Sacramento, California, United States, 95828
Overview
Join to apply for the
Box Office Supervisor- FT Ace of Spades
role at
.
Live Nation Entertainment
is the world’s leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. For more information, visit www.livenationentertainment.com.
Live Nation’s Concerts Division encompasses tours, venues, and related operations, offering opportunities in a fast-paced, energetic environment.
What This Role Will Do Supervision of the Department
Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
Assist and support box office staff in any of their job functions, as needed
Ensure positive and creative team environment within the department
Facilitate open communication with the Box Office Manager, staff and all other venue departments
Exhibit proper inter-departmental communications and organization
Ensure complete and satisfactory ongoing staff training
Assist manager with staff evaluations (training, 90-day, annual)
Provide a positive team environment within the department
Assist in ensuring appropriate staffing levels
Help set staff development and performance goals & monitor progress
Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines
Promote and provide superior customer service in all guest interactions
Participate in all on-site venue meetings as needed
II. Financial / Cash Handling
Ensure that venue staff follows Company cash handling policies & procedures
Balance and reconciliation of all seller cash drawers
Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales
Assist Manager on housing, distributing and depositing venue cash on a weekly basis
Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
Assist Manager in scheduling all employee’s payroll prior to deadlines
Conduct band settlement on shows with split point deals, or when deemed necessary by talent department
Complete and distribute accurate daily ticket counts for agents and artists
III. Other Responsibilities
Create, modify and maintain inventory for all ticketed events in a secure ticketing environment
Follow standards and processes for ticket types, ancillary events and qualifiers
Monitor and maintain functionality of all ticketing computers, software and hardware
Secondary representative in all venue interactions with Ticketmaster
Ensure an accurate and timely flow of event and general venue information both intra-departmentally, and to the general public
Modify, maintain and update all customer database files
Develop and maintain call center phone system, and keep current all phone menus and calendars of events
Interact with artist, record label, management and band tour accountant. Provide reports as necessary
Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise
Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise
Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs
Ensure that venue is compliant with ADA ticket laws
Required
Experience in Box Office / Ticketing Management
Flexible Schedule (days/nights, weekends, and holidays)
Experience in Cash Handling
Leadership, Management and Customer Service
Tolerance of all cultures, music and art forms
High School Diploma
Preferred
Experience in a live environment operation
Experience handling counterfeit cash
Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)
Experience in Prioritizing, Time Management & Multitasking
Experience in open communication & email etiquette
Physical Demands / Working Environment
Working environment is fast-paced and often loud and stressful
Benefits & Perks
Our motto is “Taking Care of Our Own” through 6 pillars of benefits:
HEALTH: Medical, Dental and Vision benefits for you and your family, including FSA and HSA options
YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
WEALTH: 401(k) with company match, Stock Program Reimbursement
FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
CAREER: Tuition reimbursement, student loan repayment, internal growth and development programs & trainings
OTHERS: Volunteer time off, crowdfunding network
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age.
The Expected Compensation For This Position In California Is
$20.00 USD - $25.00 USD Hourly
Note: The compensation information is a good faith estimate for this position and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on a successful California applicant and may vary by location and candidate.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Entertainment Providers
We are happy to assist with job alerts and referrals.
#J-18808-Ljbffr
Box Office Supervisor- FT Ace of Spades
role at
.
Live Nation Entertainment
is the world’s leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. For more information, visit www.livenationentertainment.com.
Live Nation’s Concerts Division encompasses tours, venues, and related operations, offering opportunities in a fast-paced, energetic environment.
What This Role Will Do Supervision of the Department
Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
Assist and support box office staff in any of their job functions, as needed
Ensure positive and creative team environment within the department
Facilitate open communication with the Box Office Manager, staff and all other venue departments
Exhibit proper inter-departmental communications and organization
Ensure complete and satisfactory ongoing staff training
Assist manager with staff evaluations (training, 90-day, annual)
Provide a positive team environment within the department
Assist in ensuring appropriate staffing levels
Help set staff development and performance goals & monitor progress
Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines
Promote and provide superior customer service in all guest interactions
Participate in all on-site venue meetings as needed
II. Financial / Cash Handling
Ensure that venue staff follows Company cash handling policies & procedures
Balance and reconciliation of all seller cash drawers
Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales
Assist Manager on housing, distributing and depositing venue cash on a weekly basis
Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
Assist Manager in scheduling all employee’s payroll prior to deadlines
Conduct band settlement on shows with split point deals, or when deemed necessary by talent department
Complete and distribute accurate daily ticket counts for agents and artists
III. Other Responsibilities
Create, modify and maintain inventory for all ticketed events in a secure ticketing environment
Follow standards and processes for ticket types, ancillary events and qualifiers
Monitor and maintain functionality of all ticketing computers, software and hardware
Secondary representative in all venue interactions with Ticketmaster
Ensure an accurate and timely flow of event and general venue information both intra-departmentally, and to the general public
Modify, maintain and update all customer database files
Develop and maintain call center phone system, and keep current all phone menus and calendars of events
Interact with artist, record label, management and band tour accountant. Provide reports as necessary
Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise
Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise
Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs
Ensure that venue is compliant with ADA ticket laws
Required
Experience in Box Office / Ticketing Management
Flexible Schedule (days/nights, weekends, and holidays)
Experience in Cash Handling
Leadership, Management and Customer Service
Tolerance of all cultures, music and art forms
High School Diploma
Preferred
Experience in a live environment operation
Experience handling counterfeit cash
Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)
Experience in Prioritizing, Time Management & Multitasking
Experience in open communication & email etiquette
Physical Demands / Working Environment
Working environment is fast-paced and often loud and stressful
Benefits & Perks
Our motto is “Taking Care of Our Own” through 6 pillars of benefits:
HEALTH: Medical, Dental and Vision benefits for you and your family, including FSA and HSA options
YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
WEALTH: 401(k) with company match, Stock Program Reimbursement
FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
CAREER: Tuition reimbursement, student loan repayment, internal growth and development programs & trainings
OTHERS: Volunteer time off, crowdfunding network
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age.
The Expected Compensation For This Position In California Is
$20.00 USD - $25.00 USD Hourly
Note: The compensation information is a good faith estimate for this position and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on a successful California applicant and may vary by location and candidate.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Entertainment Providers
We are happy to assist with job alerts and referrals.
#J-18808-Ljbffr