Live Nation Entertainment
Box Office Supervisor – Live Nation Entertainment
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
What This Role Will Do Supervision of the Department
Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
Assist and support box office staff in any of their job functions, as needed
Ensure positive and creative team environment within the department
Facilitate open communication with the Box Office Manager, staff and all other venue departments
Exhibit proper inter‑departmental communications and organization
Ensure complete and satisfactory on‑going staff training
Assist manager with staff evaluations (training, 90‑day, annual)
Provide a positive team environment within the department
Assist in ensuring appropriate staffing levels
Help set staff development and performance goals & monitor progress
Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines
Promote and provide superior customer service in all guest interactions
Participate in all on‑site venue meetings as needed
Financial / Cash Handling
Ensure that venue staff follows cash handling policies & procedures
Balance and reconciliation of all seller cash drawers
Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales.
Assist Manager on housing, distributing and depositing venue cash on a weekly basis.
Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable.
Assist Manager in scheduling all employee’s payroll prior to deadlines
Conduct band settlement on shows with split point deals, or when deemed necessary by talent department
Complete and distribute accurate daily ticket counts for agents and artists
Other Responsibilities
Create, modify and maintain inventory for all ticketed events in a secure ticketing environment
Follow standards and processes for ticket types, ancillary events and qualifiers
Monitor and maintain functionality of all ticketing computers, software and hardware
Secondary representative in all venue interactions with Ticketmaster
Ensure an accurate and timely flow of event and general venue information both intra‑departmentally, and to the general public
Modify, maintain and update all customer database files
Develop and maintain call center phone system, and keep current all phone menus and calendars of events
Interact with artist, record label, management and band tour accountant. Provide reports as necessary.
Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise
Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise.
Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
Ensure that venue is compliant with ADA ticket laws
Required
Experience in Box Office / Ticketing Management
Flexible Schedule (days/nights, weekends, and holidays)
Experience in Cash Handling
Leadership, Management and Customer Service
Inclusivity of all cultures, music and art forms
High School Diploma
Preferred
Experience in a live environment operation
Experience handling counterfeit cash
Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)
Experience in Prioritizing, Time Management & Multitasking
Experience in open communication & email etiquette
Physical Demands / Working Environment
Working environment is fast‑paced and often loud and stressful
Ability to lift some heavy objects.
Equal Employment Opportunity We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for a job, if necessary.
Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case‑by‑case basis.
Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
The Expected Compensation For This Position In Colorado Is $25.00 USD Hourly
Note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.
The Expected Compensation For This Position Is
$20.00 USD – $25.00 USD Hourly
Pay is based on a number of factors including market location, qualifications, skills, and experience.
Seniority level: Mid‑Senior level
Employment type: Part‑time
Job function: Management and Manufacturing
Industries: Entertainment Providers
#J-18808-Ljbffr
What This Role Will Do Supervision of the Department
Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
Assist and support box office staff in any of their job functions, as needed
Ensure positive and creative team environment within the department
Facilitate open communication with the Box Office Manager, staff and all other venue departments
Exhibit proper inter‑departmental communications and organization
Ensure complete and satisfactory on‑going staff training
Assist manager with staff evaluations (training, 90‑day, annual)
Provide a positive team environment within the department
Assist in ensuring appropriate staffing levels
Help set staff development and performance goals & monitor progress
Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines
Promote and provide superior customer service in all guest interactions
Participate in all on‑site venue meetings as needed
Financial / Cash Handling
Ensure that venue staff follows cash handling policies & procedures
Balance and reconciliation of all seller cash drawers
Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales.
Assist Manager on housing, distributing and depositing venue cash on a weekly basis.
Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable.
Assist Manager in scheduling all employee’s payroll prior to deadlines
Conduct band settlement on shows with split point deals, or when deemed necessary by talent department
Complete and distribute accurate daily ticket counts for agents and artists
Other Responsibilities
Create, modify and maintain inventory for all ticketed events in a secure ticketing environment
Follow standards and processes for ticket types, ancillary events and qualifiers
Monitor and maintain functionality of all ticketing computers, software and hardware
Secondary representative in all venue interactions with Ticketmaster
Ensure an accurate and timely flow of event and general venue information both intra‑departmentally, and to the general public
Modify, maintain and update all customer database files
Develop and maintain call center phone system, and keep current all phone menus and calendars of events
Interact with artist, record label, management and band tour accountant. Provide reports as necessary.
Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise
Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise.
Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
Ensure that venue is compliant with ADA ticket laws
Required
Experience in Box Office / Ticketing Management
Flexible Schedule (days/nights, weekends, and holidays)
Experience in Cash Handling
Leadership, Management and Customer Service
Inclusivity of all cultures, music and art forms
High School Diploma
Preferred
Experience in a live environment operation
Experience handling counterfeit cash
Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)
Experience in Prioritizing, Time Management & Multitasking
Experience in open communication & email etiquette
Physical Demands / Working Environment
Working environment is fast‑paced and often loud and stressful
Ability to lift some heavy objects.
Equal Employment Opportunity We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for a job, if necessary.
Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case‑by‑case basis.
Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
The Expected Compensation For This Position In Colorado Is $25.00 USD Hourly
Note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.
The Expected Compensation For This Position Is
$20.00 USD – $25.00 USD Hourly
Pay is based on a number of factors including market location, qualifications, skills, and experience.
Seniority level: Mid‑Senior level
Employment type: Part‑time
Job function: Management and Manufacturing
Industries: Entertainment Providers
#J-18808-Ljbffr