EDSI
Job Title
Support Director/Assistant Director of Front Office
Location Highgate Hotel – properties across Midtown Manhattan including Park Lane (Central Park South), The Michelangelo (West 51st Street), and Hilton Garden Inn Times Square Central (42nd Street).
Compensation $70,000 (Yearly)
Full-Time Yes
Shifts Full‑time scheduling, may require long hours and flexibility.
Company Overview Highgate is a premier real estate investment and hospitality management company recognized globally as an industry innovator. With a portfolio representing over
$20B in assets and $5B in annual revenues , Highgate is a dominant player in U.S. gateway markets (New York, Boston, Miami, San Francisco, Honolulu) and continues to expand internationally across Europe, Latin America, and the Caribbean.
Company Properties Highgate's Manhattan portfolio includes luxury and branded hotels such as:
Park Lane New York – a 47‑story reimagined property on Billionaires’ Row overlooking Central Park.
The Michelangelo – a boutique luxury hotel in Midtown offering Italian‑inspired design and service.
Hilton Garden Inn Times Square Central – a full‑service brand hotel located steps from Times Square.
Responsibilities
Support Director/Assistant Director of Front Office; assist F&B, Housekeeping, and Engineering.
Provide visible lobby presence, assist front desk agents, and handle guest requests.
Monitor cleanliness and functionality of all public spaces and F&B areas.
Balance hotel room inventory and monitor upselling programs.
Handle guest complaints, special requests, and emergencies.
Manage payroll, time edits, scheduling, and training of staff.
Perform Night Audit functions and reporting as needed.
Qualifications
5+ years progressive hotel or related experience (or degree + relevant experience).
Supervisory experience required.
Strong proficiency in Microsoft Office and hotel systems.
Excellent communication, multitasking, and leadership skills.
Flexible availability and commitment to Highgate standards of service.
Deal-Breakers
Prior supervisory experience in hotels or related hospitality fields.
Strong leadership and customer service skills.
Flexibility with nights, weekends, and extended hours.
Ability to work on‑site in Midtown Manhattan.
Competitive annual salaries ($70K–$80K range depending on role).
Professional development within a global hospitality leader.
Opportunities to grow within Highgate's expansive hotel portfolio.
Seniority Level Mid‑Senior level
Employment Type Full-time
Job Function Management and Manufacturing
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Location Highgate Hotel – properties across Midtown Manhattan including Park Lane (Central Park South), The Michelangelo (West 51st Street), and Hilton Garden Inn Times Square Central (42nd Street).
Compensation $70,000 (Yearly)
Full-Time Yes
Shifts Full‑time scheduling, may require long hours and flexibility.
Company Overview Highgate is a premier real estate investment and hospitality management company recognized globally as an industry innovator. With a portfolio representing over
$20B in assets and $5B in annual revenues , Highgate is a dominant player in U.S. gateway markets (New York, Boston, Miami, San Francisco, Honolulu) and continues to expand internationally across Europe, Latin America, and the Caribbean.
Company Properties Highgate's Manhattan portfolio includes luxury and branded hotels such as:
Park Lane New York – a 47‑story reimagined property on Billionaires’ Row overlooking Central Park.
The Michelangelo – a boutique luxury hotel in Midtown offering Italian‑inspired design and service.
Hilton Garden Inn Times Square Central – a full‑service brand hotel located steps from Times Square.
Responsibilities
Support Director/Assistant Director of Front Office; assist F&B, Housekeeping, and Engineering.
Provide visible lobby presence, assist front desk agents, and handle guest requests.
Monitor cleanliness and functionality of all public spaces and F&B areas.
Balance hotel room inventory and monitor upselling programs.
Handle guest complaints, special requests, and emergencies.
Manage payroll, time edits, scheduling, and training of staff.
Perform Night Audit functions and reporting as needed.
Qualifications
5+ years progressive hotel or related experience (or degree + relevant experience).
Supervisory experience required.
Strong proficiency in Microsoft Office and hotel systems.
Excellent communication, multitasking, and leadership skills.
Flexible availability and commitment to Highgate standards of service.
Deal-Breakers
Prior supervisory experience in hotels or related hospitality fields.
Strong leadership and customer service skills.
Flexibility with nights, weekends, and extended hours.
Ability to work on‑site in Midtown Manhattan.
Competitive annual salaries ($70K–$80K range depending on role).
Professional development within a global hospitality leader.
Opportunities to grow within Highgate's expansive hotel portfolio.
Seniority Level Mid‑Senior level
Employment Type Full-time
Job Function Management and Manufacturing
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