PTC
Overview
The Kepware Sales Operations Systems Manager is responsible for the overall strategy, administration, and optimization of revenue technology stack. This role ensures that systems supporting Sales, Marketing, and Customer Success are integrated, scalable, and provide reliable data for forecasting and decision-making. It is both technical and strategic, serving as a critical bridge between revenue-generating teams and IT. Key Responsibilities
Systems Strategy & Architecture Own the architecture, configuration, and optimization of Salesforce and related RevOps platforms. Oversee end-to-end management of CRM and billing platforms including user roles, permissions, and security settings. Evaluate and implement new tools and integrations to support GTM teams. Evaluate and Implement Process Optimization & Automation Design and maintain automated workflows across platforms to eliminate inefficiencies and increase productivity. Lead efforts to automate routine tasks and improve lead scoring, routing, and opportunity management. Resolve system errors and integration issues. Drive high standards for data hygiene and governance across all revenue systems. Cross-Functional Collaboration Act as a liaison between Sales, Marketing, Finance, IT, and Product to align system capabilities with business needs. Translate business requirements into scalable system designs and improvements. Support strategic initiatives such as partner enablement and cloud marketplace integration. Project & Change Management Lead system implementation and enhancement projects from requirements gathering to deployment. Manage sprint planning, backlog grooming, and release cycles. Create technical documentation and deliver training sessions for new tools and processes. Mentor and manage system analysts and administrators. Foster a service-oriented culture focused on enabling GTM teams. Champion best practices in system usage and data management. Performance Metrics System uptime and reliability across revenue platforms. Reduction in manual processes through automation. Data accuracy and completeness in CRM and reporting tools. Time-to-resolution for system issues and integration errors. User adoption rates and satisfaction scores for RevOps tools. Timely delivery of system enhancements and project milestones. Required Skills & Qualifications
Bachelor’s degree in business, Information Systems, or related field; Master’s preferred. 7+ years of experience in Revenue Operations, Sales Operations, or Business Systems roles. Deep hands-on expertise in CRM administration (Salesforce) and GTM tech stack. Familiarity with billing platforms and integration tools. Strong analytical and problem-solving skills; basic proficiency in SOQL is a plus. Excellent communication skills with the ability to explain technical concepts to non-technical audiences. Experience in fast-paced, high-growth environments. Prior experience in a software or SaaS company. Exposure to global operations and multi-regional sales structures. Familiarity with cloud marketplaces (AWS, Azure) and partner ecosystems. Seniority level
Mid-Senior level Employment type
Full-time Job function
Consulting, Other, and Analyst Industries: Software Development, IT System Custom Software Development, and Manufacturing Portland, ME Referrals increase your chances of interviewing at PTC by 2x Get notified about new Sales Operations Manager jobs in Portland, ME.
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The Kepware Sales Operations Systems Manager is responsible for the overall strategy, administration, and optimization of revenue technology stack. This role ensures that systems supporting Sales, Marketing, and Customer Success are integrated, scalable, and provide reliable data for forecasting and decision-making. It is both technical and strategic, serving as a critical bridge between revenue-generating teams and IT. Key Responsibilities
Systems Strategy & Architecture Own the architecture, configuration, and optimization of Salesforce and related RevOps platforms. Oversee end-to-end management of CRM and billing platforms including user roles, permissions, and security settings. Evaluate and implement new tools and integrations to support GTM teams. Evaluate and Implement Process Optimization & Automation Design and maintain automated workflows across platforms to eliminate inefficiencies and increase productivity. Lead efforts to automate routine tasks and improve lead scoring, routing, and opportunity management. Resolve system errors and integration issues. Drive high standards for data hygiene and governance across all revenue systems. Cross-Functional Collaboration Act as a liaison between Sales, Marketing, Finance, IT, and Product to align system capabilities with business needs. Translate business requirements into scalable system designs and improvements. Support strategic initiatives such as partner enablement and cloud marketplace integration. Project & Change Management Lead system implementation and enhancement projects from requirements gathering to deployment. Manage sprint planning, backlog grooming, and release cycles. Create technical documentation and deliver training sessions for new tools and processes. Mentor and manage system analysts and administrators. Foster a service-oriented culture focused on enabling GTM teams. Champion best practices in system usage and data management. Performance Metrics System uptime and reliability across revenue platforms. Reduction in manual processes through automation. Data accuracy and completeness in CRM and reporting tools. Time-to-resolution for system issues and integration errors. User adoption rates and satisfaction scores for RevOps tools. Timely delivery of system enhancements and project milestones. Required Skills & Qualifications
Bachelor’s degree in business, Information Systems, or related field; Master’s preferred. 7+ years of experience in Revenue Operations, Sales Operations, or Business Systems roles. Deep hands-on expertise in CRM administration (Salesforce) and GTM tech stack. Familiarity with billing platforms and integration tools. Strong analytical and problem-solving skills; basic proficiency in SOQL is a plus. Excellent communication skills with the ability to explain technical concepts to non-technical audiences. Experience in fast-paced, high-growth environments. Prior experience in a software or SaaS company. Exposure to global operations and multi-regional sales structures. Familiarity with cloud marketplaces (AWS, Azure) and partner ecosystems. Seniority level
Mid-Senior level Employment type
Full-time Job function
Consulting, Other, and Analyst Industries: Software Development, IT System Custom Software Development, and Manufacturing Portland, ME Referrals increase your chances of interviewing at PTC by 2x Get notified about new Sales Operations Manager jobs in Portland, ME.
#J-18808-Ljbffr