Call Center - Scheduling Specialist

MHC Healthcare is seeking a bilingual Scheduling Specialist to join our Call Center team at the MHC Marana Main Health Center, located in the heart of Marana, AZ. Option to work from home (virtual) may be available once trained and meeting established productivity standards. The Scheduling Specialist is responsible for supporting health center operations by answering incoming patient telephone calls, scheduling appointments for patients, routing calls to appropriate departments, documenting messages, and providing general information to callers. MHC Healthcare is a Federally Qualified Community Health Center (FQHC), with 17 sites in Tucson and Pima County. Responsibilities: Answers incoming telephone calls in a timely manner and routes calls to appropriate departments. Schedules patient appointments and resolves issues to ensure appointments are scheduled appropriately according to procedures. Fills daily schedules for providers and all scheduling resources. Documents messages for providers and staff in the Electronic Medical Records (EMR) system and routes messages to appropriate employees in a clear and concise manner. Maintains strict patient confidentiality and protects clinic operations by following protocol for release of information while complying with all legal and HIPAA requirements. Obtains and manages accurate health insurance data and relevant patient demographic information. Conducts next-day reminder appointment confirmation calls to patients. Participates in meetings, education and in-service training as required. Performs other related duties as assigned. Qualifications: High school diploma or equivalent Bilingual (English/Spanish) Experience answering a multi-line phone system (preferred) Call center experience (preferred) Benefits: Medical, Dental, and Vision 403(b) with employer contribution Short-term disability and other benefits Paid time off including 11 holidays plus vacation and sick leave accrual Paid bereavement, jury duty, and community service time Employee discount for medical services ($500 per year for full-time) Education reimbursement ($3,000 per year for full-time) Marana Health is committed to providing equal employment opportunities to all individuals, including those with disabilities and pregnancy-related conditions. If you require a reasonable accommodation to apply for a position or to participate in the interview process under the Americans with Disabilities Act (ADA) or the Pregnant Workers Fairness Act (PWFA), please contact our Human Resources Department at 520-682-4111 MHC Healthcare will recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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