The Home Depot
Position Purpose
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
Responsibilities
Support non-sales functions to ensure a high level of customer satisfaction, including order fulfillment and administrative tasks.
Assist customers in the lot and direct them to store departments or merchandise as needed.
Interact with customers or vendors as required, including answering questions on product order status.
Handle cash management or program compliance where applicable.
Collaborate with other Associates, vendors, and carriers with minimal supervision.
Maintain attention to detail and strong time-management skills to support store objectives.
Qualifications No explicit qualifications are provided in the posted description.
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Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
Responsibilities
Support non-sales functions to ensure a high level of customer satisfaction, including order fulfillment and administrative tasks.
Assist customers in the lot and direct them to store departments or merchandise as needed.
Interact with customers or vendors as required, including answering questions on product order status.
Handle cash management or program compliance where applicable.
Collaborate with other Associates, vendors, and carriers with minimal supervision.
Maintain attention to detail and strong time-management skills to support store objectives.
Qualifications No explicit qualifications are provided in the posted description.
#J-18808-Ljbffr