The Home Depot
Position Purpose
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. Responsibilities
Provide non-sales support to ensure an outstanding customer order fulfillment experience. Assist customers in the lot or with administrative services as needed. Direct customer or vendor interaction when required, including directing customers to store departments or merchandise. Answer customer questions on product order status. Handle cash management or program compliance as applicable. Work cooperatively with other Associates, vendors, and carriers; operate with little/some supervision. Demonstrate attention to detail and strong time management skills. Maintain high levels of integrity and respond to operational concerns to support store objectives. Support key operational responsibilities to help the store run smoothly. Note that specific positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. Qualifications
Detail-oriented with proven time management skills. Ability to work cooperatively with others and maintain integrity in all duties. Ability to respond to operational concerns and support store-specific objectives.
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Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. Responsibilities
Provide non-sales support to ensure an outstanding customer order fulfillment experience. Assist customers in the lot or with administrative services as needed. Direct customer or vendor interaction when required, including directing customers to store departments or merchandise. Answer customer questions on product order status. Handle cash management or program compliance as applicable. Work cooperatively with other Associates, vendors, and carriers; operate with little/some supervision. Demonstrate attention to detail and strong time management skills. Maintain high levels of integrity and respond to operational concerns to support store objectives. Support key operational responsibilities to help the store run smoothly. Note that specific positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. Qualifications
Detail-oriented with proven time management skills. Ability to work cooperatively with others and maintain integrity in all duties. Ability to respond to operational concerns and support store-specific objectives.
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