StepStone Hospitality
Front Office Manager/Hampton Inn Clayton
StepStone Hospitality, Clayton, Missouri, United States
Overview
Description of the role focusing on guest service leadership and operational supervision within the front office and related departments.
Responsibilities
Maintain standards of quality guest service.
Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
Maintain proper supervision over all aspects of front office operations up to but not limited to front desk, PBX, shuttle drivers, and security.
Oversee all problem resolution matters in the absence of the GM and Director of Rooms.
Increase the level of guest satisfaction by delivering an exceptional product through employee development.
Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.
Ability to accurately use various office and accounting software.
Requirements
Must have previous supervisory experience; hospitality experience preferred.
Must have a comprehensive knowledge of all hotel departments and functions.
Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
Must have exceptional mathematical and computer skills.
High school education and relevant training and experience required. Additional education preferred.
Ability to timely obtain any required licenses or certificates.
CPR training required; first aid training preferred.
Additional language ability preferred.
Minimum lifting of 20 pounds; pushing and pulling of 20 pounds; and ability to perform related physical tasks (bending, stooping, upward reaching, manual dexterity).
Hearing, writing, and typing abilities.
Other duties may be assigned.
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Responsibilities
Maintain standards of quality guest service.
Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
Maintain proper supervision over all aspects of front office operations up to but not limited to front desk, PBX, shuttle drivers, and security.
Oversee all problem resolution matters in the absence of the GM and Director of Rooms.
Increase the level of guest satisfaction by delivering an exceptional product through employee development.
Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.
Ability to accurately use various office and accounting software.
Requirements
Must have previous supervisory experience; hospitality experience preferred.
Must have a comprehensive knowledge of all hotel departments and functions.
Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
Must have exceptional mathematical and computer skills.
High school education and relevant training and experience required. Additional education preferred.
Ability to timely obtain any required licenses or certificates.
CPR training required; first aid training preferred.
Additional language ability preferred.
Minimum lifting of 20 pounds; pushing and pulling of 20 pounds; and ability to perform related physical tasks (bending, stooping, upward reaching, manual dexterity).
Hearing, writing, and typing abilities.
Other duties may be assigned.
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