True Health
Medical Records & Referral Coordinator at
True Health
Overview Medical Records & Referrals Coordinator; this is NOT a remote position.
Responsibilities
Maintains a transparent, effective relationship with the Regional Director of Operations and Medical Records & Referrals Manager by supporting the organization’s activities
Completes timely and accurate data entry
Oversees the department in the absence of the Manager
Provides excellent customer service to patients, staff, partners, and visitors
Contributes to and enhances the positive image of the medical records & referrals department
Assists patients and partners with referral processing, medical records requests, and other related inquiries
Ensures and maintains an efficient departmental workflow
Remains non-judgmental when engaging with patients
Monitors critical data for analysis and report generation
Ensures medical records are available to practitioners and clinical personnel upon request
Knowledge of medical terminology
Knowledge of insurance verification procedures
Knowledge of True Health’s processes to navigate patients appropriately
Scans and imports patient data to the electronic medical record
Coordinates the staff in assisting providers in obtaining authorizations for appointments, consultations, procedures, etc.
Monitors received requests for summaries of medical care and keeps a record of all correspondence with follow-up as needed
Monitors and coordinates follow-up on patients who do not keep their appointments with specialists
Tracks all patient referrals to ensure reports were received, scanned, and imported in a timely manner
Monitors rules, regulations, policies, and procedures to ensure compliance
Responsible for documenting all steps taken to properly process a referral
Tracks turnaround time for processing referrals in a timely manner
Directs staff in notifying the provider and patient if additional tests are needed before a referral can be completed
Researches patient medical records and responds to insurance and other correspondence
Supports staff development via 1:1 sessions
Participates in recruitment and retention of staff
Maintains open lines of communication
Resolves complaints and inquiries regarding medical records and referrals
Maintains an adequate supply of printed medical release forms and materials; processes necessary authorizations and referrals and records receipt and proper recordkeeping
Delegates and oversees the preparation of data for requested patient charts by hospitals, attorneys, etc., including copies and delivery arrangements
Responsible for processing assigned referrals within 72 hours
Oversees file record accuracy and attaches reports of consultations and diagnostic procedures
Acts as primary True Health medical records & referrals contact for internal and external inquiries and maintains positive relationships
Monitors documents scanned within the EMR system and all medical records received by mail within 72 hours
Conducts site visits monthly with medical records and referrals staff
Attends internal and external meetings
Contributes to achievement of organizational goals
Travel as necessary using a personal vehicle (must maintain current auto insurance at own expense)
Other responsibilities as assigned
Essential Functions
Problem Solving
Customer Service
Verbal Communication
Written Communication
Planning/Organizing
Adaptability
Initiative
Administration/Operations
Managerial Skills
Professional Judgement
Minimum Qualifications
Education:
Associate’s degree or higher from an accredited college or university - Preferred
High School Diploma, GED, or equivalent work experience - Required
Experience:
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) - Required
Epic experience - Preferred
Minimum of 1 year of customer service experience - Preferred
Typing 40 wpm
Bilingual in English and Spanish or Creole - Preferred
Licenses or Certifications:
N/A
Criminal Background Clearance:
True Health is a Health Center Program grantee under 42 U.S.C. 254b, a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n), and partners with agencies that require criminal background checks. True Health has established policies and procedures that may influence the overall employment process, hiring, and “just cause” for the termination of employees. An employee’s career could be shortened if there is a violation of any policies and procedures.
Prohibited criminal behavior is defined in Florida Statute (F.S.) 408.809. Any employee arrested for any offense outlined in the F.S.408.809 will be immediately suspended and remain suspended until the charges are disposed of in court. The employee will be terminated for an arrest or conviction of any violation listed above.
Drug/Alcohol Screenings A post-offer drug and alcohol screen is a requirement for employment. Failure to successfully pass the drug/alcohol screen will be cause for the offer to be rescinded. Employees are subject to random drug/alcohol screenings throughout the duration of their employment with True Health. If an employee fails to pass the drug/alcohol screening, then this shall become grounds for discipline up to and including immediate termination.
Work Environment
The employee will be working in an outpatient healthcare setting.
Prolonged periods of sitting at a desk and working on a computer.
Repetitive hand and wrist motions.
Frequent standing, walking, talking, and hearing.
Occasionally required to use hands to handle or feel objects, reach with hands and arms, stoop, kneel, crouch, and move or lift up to 25 pounds.
Close vision, peripheral vision, depth perception, and adjust focus.
A reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions.
Working Conditions The employee will work as the needs of the operation require. Normal work days and hours are Monday through Thursday, 8am – 6pm and Fridays, 8am – 12pm; however, there will be times when the employee will need to come in or work on “off hours” or “off days” to meet the needs of the position.
Core Competencies
Mission-Focused : Commits to and embraces True Health’s mission to enable access to care for uninsured and underinsured individuals.
Relationship-Oriented : Understands that people come before process and is essential in cultivating and managing relationships toward a common goal.
Collaborator : Understands the roles and contributions of all sectors of the organization and can mobilize resources through meaningful engagement.
Results-Driven : Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and community impact.
Brand Steward : Steward of True Health’s brand and understands his/her role in growing and protecting the reputation and results of the greater organization.
Visionary : Provides purpose, direction, and motivation while addressing complex realities.
Team-Builder : Fosters commitment, trust, and collaboration among internal and external stakeholders.
Business Acumen : Possesses skills to contribute to financial support for the organization.
Network-Oriented : Leverages True Health’s community presence and relationships.
Seniority level
Entry level
Employment type
Part-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
Medical Practices
Non-profit Organizations
Note: This description reflects the information provided and has been reformatted for clarity and accessibility.
#J-18808-Ljbffr
True Health
Overview Medical Records & Referrals Coordinator; this is NOT a remote position.
Responsibilities
Maintains a transparent, effective relationship with the Regional Director of Operations and Medical Records & Referrals Manager by supporting the organization’s activities
Completes timely and accurate data entry
Oversees the department in the absence of the Manager
Provides excellent customer service to patients, staff, partners, and visitors
Contributes to and enhances the positive image of the medical records & referrals department
Assists patients and partners with referral processing, medical records requests, and other related inquiries
Ensures and maintains an efficient departmental workflow
Remains non-judgmental when engaging with patients
Monitors critical data for analysis and report generation
Ensures medical records are available to practitioners and clinical personnel upon request
Knowledge of medical terminology
Knowledge of insurance verification procedures
Knowledge of True Health’s processes to navigate patients appropriately
Scans and imports patient data to the electronic medical record
Coordinates the staff in assisting providers in obtaining authorizations for appointments, consultations, procedures, etc.
Monitors received requests for summaries of medical care and keeps a record of all correspondence with follow-up as needed
Monitors and coordinates follow-up on patients who do not keep their appointments with specialists
Tracks all patient referrals to ensure reports were received, scanned, and imported in a timely manner
Monitors rules, regulations, policies, and procedures to ensure compliance
Responsible for documenting all steps taken to properly process a referral
Tracks turnaround time for processing referrals in a timely manner
Directs staff in notifying the provider and patient if additional tests are needed before a referral can be completed
Researches patient medical records and responds to insurance and other correspondence
Supports staff development via 1:1 sessions
Participates in recruitment and retention of staff
Maintains open lines of communication
Resolves complaints and inquiries regarding medical records and referrals
Maintains an adequate supply of printed medical release forms and materials; processes necessary authorizations and referrals and records receipt and proper recordkeeping
Delegates and oversees the preparation of data for requested patient charts by hospitals, attorneys, etc., including copies and delivery arrangements
Responsible for processing assigned referrals within 72 hours
Oversees file record accuracy and attaches reports of consultations and diagnostic procedures
Acts as primary True Health medical records & referrals contact for internal and external inquiries and maintains positive relationships
Monitors documents scanned within the EMR system and all medical records received by mail within 72 hours
Conducts site visits monthly with medical records and referrals staff
Attends internal and external meetings
Contributes to achievement of organizational goals
Travel as necessary using a personal vehicle (must maintain current auto insurance at own expense)
Other responsibilities as assigned
Essential Functions
Problem Solving
Customer Service
Verbal Communication
Written Communication
Planning/Organizing
Adaptability
Initiative
Administration/Operations
Managerial Skills
Professional Judgement
Minimum Qualifications
Education:
Associate’s degree or higher from an accredited college or university - Preferred
High School Diploma, GED, or equivalent work experience - Required
Experience:
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) - Required
Epic experience - Preferred
Minimum of 1 year of customer service experience - Preferred
Typing 40 wpm
Bilingual in English and Spanish or Creole - Preferred
Licenses or Certifications:
N/A
Criminal Background Clearance:
True Health is a Health Center Program grantee under 42 U.S.C. 254b, a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n), and partners with agencies that require criminal background checks. True Health has established policies and procedures that may influence the overall employment process, hiring, and “just cause” for the termination of employees. An employee’s career could be shortened if there is a violation of any policies and procedures.
Prohibited criminal behavior is defined in Florida Statute (F.S.) 408.809. Any employee arrested for any offense outlined in the F.S.408.809 will be immediately suspended and remain suspended until the charges are disposed of in court. The employee will be terminated for an arrest or conviction of any violation listed above.
Drug/Alcohol Screenings A post-offer drug and alcohol screen is a requirement for employment. Failure to successfully pass the drug/alcohol screen will be cause for the offer to be rescinded. Employees are subject to random drug/alcohol screenings throughout the duration of their employment with True Health. If an employee fails to pass the drug/alcohol screening, then this shall become grounds for discipline up to and including immediate termination.
Work Environment
The employee will be working in an outpatient healthcare setting.
Prolonged periods of sitting at a desk and working on a computer.
Repetitive hand and wrist motions.
Frequent standing, walking, talking, and hearing.
Occasionally required to use hands to handle or feel objects, reach with hands and arms, stoop, kneel, crouch, and move or lift up to 25 pounds.
Close vision, peripheral vision, depth perception, and adjust focus.
A reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions.
Working Conditions The employee will work as the needs of the operation require. Normal work days and hours are Monday through Thursday, 8am – 6pm and Fridays, 8am – 12pm; however, there will be times when the employee will need to come in or work on “off hours” or “off days” to meet the needs of the position.
Core Competencies
Mission-Focused : Commits to and embraces True Health’s mission to enable access to care for uninsured and underinsured individuals.
Relationship-Oriented : Understands that people come before process and is essential in cultivating and managing relationships toward a common goal.
Collaborator : Understands the roles and contributions of all sectors of the organization and can mobilize resources through meaningful engagement.
Results-Driven : Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and community impact.
Brand Steward : Steward of True Health’s brand and understands his/her role in growing and protecting the reputation and results of the greater organization.
Visionary : Provides purpose, direction, and motivation while addressing complex realities.
Team-Builder : Fosters commitment, trust, and collaboration among internal and external stakeholders.
Business Acumen : Possesses skills to contribute to financial support for the organization.
Network-Oriented : Leverages True Health’s community presence and relationships.
Seniority level
Entry level
Employment type
Part-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
Medical Practices
Non-profit Organizations
Note: This description reflects the information provided and has been reformatted for clarity and accessibility.
#J-18808-Ljbffr