Ross Stores, Inc.
Area Supervisor
Ross, our leading off‑price retail chain with over 2,200 stores, provides customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, all while delivering an exciting treasure‑hunt experience.
Our values start with our people. Join a team that values you! Bring your talents and grow with a company that celebrates diversity, equality, inclusion, and community.
General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Responsibilities include opening and closing the Store, supervising Associates, maintaining a friendly, easy‑to‑shop environment, ensuring proper merchandise presentation, and executing and supervising Company operational processes as needed.
Essential Functions Maintaining Safe & Secure Environments
Safety is the number one priority; practice safe behaviors in everything you do.
Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Correct or report any unsafe conditions or practices to Store Leadership.
Secure the building: entrance/exit control, EAS device checks, Cash Office security, armored carrier pick‑ups, and register area.
Remove clutter and ensure safe, clear egress to emergency exits.
Responsible for Customer safety, accident prevention, accident reporting, and emergency procedures.
Test all fire alarm systems as scheduled and respond to after‑hours alarms when requested.
Customer Service
Treat all Customers, Associates, and other leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times.
Recognize Associates using the Company recognition programs.
Personal and Store Brand
Represent and support the Company brand at all times.
Maintain a professional appearance in accordance with the Company Dress Code; ensure all Associates adhere to the dress code.
Keep all areas of the Store clean, well‑maintained, and merchandised to standard.
Responsible for daily trash removal.
General Merchandising
Ensure recovery, sizing, and markdowns are completed to Company standards through teaching, assigning tasks, and following up per best practice.
Receive merchandise truck when needed.
Process all merchandise with a sense of urgency.
Receive all non‑merchandise inbound deliveries (e.g., signs, supplies, special deliveries).
Maintain cleanliness and organization of all Stockrooms.
Help deliver and place merchandise on the sales floor after processing.
Ensure back‑stock is secured and processed per Company policy.
Responsible for merchandising of the department including back‑stock.
Reduce loss due to damage.
Ensure compliance with monthly presentation guidelines in the assigned area.
Handle floor moves, signing, and promotional signing as needed.
Re‑wrap items as needed.
Loss Prevention
Understand and comply with the Loss Prevention Awareness Program; maintain a strong Customer service presence on the sales floor, engaging customers and Associates while increasing Loss Prevention awareness.
Show integrity and honesty in all interactions; safeguard confidential, cash, credit card, and merchandise information.
Maintain the Public View Monitor (PVM) system.
Conduct “Code 50” package inspections.
Execute all Company Best Practices and maximize productivity by minimizing steps and touches.
Front End Supervision and Operations
Execute all Company Best Practices and maximize productivity; ensure Associates at the Front End meet Company standards.
Maintain pace, energy, and presence at the Front End, managing the line to reduce Customer wait time.
Train and coach Associates on cash registers, shortage control policies, and other Front End procedures to meet friendly and productivity standards.
Control Retail Associates’ break schedule for backups, lunches, and breaks.
Ensure all equipment is working properly.
Maintain proper supplies and recovery for the Front End area.
Ensure go‑backs are expedited, scanned, security‑tagged, and ticketed.
Teach all Associates the “Scan and Bag” best practice.
Ensure salability of merchandise on the Front End, aisle tables, Men’s/Women’s 4‑way features, and specialty racks.
Fitting Rooms
Maintain and clean fitting rooms.
Audit and account for all fitting room garment tags per Company policy.
Ensure go‑back compliance: all merchandise returned to the sales floor must be ticketed, scanned, nubbed, and security‑tagged as needed.
Administrative Duties as Assigned by Store Manager
Conduct cash pulls and bank deposits per Company policy.
Oversee Front End control: refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media, and break schedules.
Administer payroll: daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Other duties as assigned by the Store Manager.
Competencies
Manage Work Processes
Business Acumen
Plan, Align & Prioritize
Build Talent
Collaborate
Lead by Example
Communicate Effectively
Ensure Accountability & Execution
Qualifications and Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior Customer Service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Ability to perform basic mathematical calculations used in retail environments.
Ability to work evenings and weekends.
Physical Requirements / ADA
Use all Store equipment (PDTs, registers, PC) as required.
Spend up to 100% of working time standing, walking, and moving around the Store.
Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Occasionally push, pull, and lift more than 25 lbs.
Use janitorial equipment, rolling racks, ladders, and other supplies as needed.
Associates who work Stockroom shifts must regularly push, pull, and lift more than 20 lbs.
Supervisory responsibilities: Retail Associates and Stockroom Leads (where applicable).
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.
Equal Employment Opportunity Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Business Development and Sales
Industry Retail
Location & Salary Washington, IN | $44,000.00–$55,000.00
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Our values start with our people. Join a team that values you! Bring your talents and grow with a company that celebrates diversity, equality, inclusion, and community.
General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Responsibilities include opening and closing the Store, supervising Associates, maintaining a friendly, easy‑to‑shop environment, ensuring proper merchandise presentation, and executing and supervising Company operational processes as needed.
Essential Functions Maintaining Safe & Secure Environments
Safety is the number one priority; practice safe behaviors in everything you do.
Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Correct or report any unsafe conditions or practices to Store Leadership.
Secure the building: entrance/exit control, EAS device checks, Cash Office security, armored carrier pick‑ups, and register area.
Remove clutter and ensure safe, clear egress to emergency exits.
Responsible for Customer safety, accident prevention, accident reporting, and emergency procedures.
Test all fire alarm systems as scheduled and respond to after‑hours alarms when requested.
Customer Service
Treat all Customers, Associates, and other leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times.
Recognize Associates using the Company recognition programs.
Personal and Store Brand
Represent and support the Company brand at all times.
Maintain a professional appearance in accordance with the Company Dress Code; ensure all Associates adhere to the dress code.
Keep all areas of the Store clean, well‑maintained, and merchandised to standard.
Responsible for daily trash removal.
General Merchandising
Ensure recovery, sizing, and markdowns are completed to Company standards through teaching, assigning tasks, and following up per best practice.
Receive merchandise truck when needed.
Process all merchandise with a sense of urgency.
Receive all non‑merchandise inbound deliveries (e.g., signs, supplies, special deliveries).
Maintain cleanliness and organization of all Stockrooms.
Help deliver and place merchandise on the sales floor after processing.
Ensure back‑stock is secured and processed per Company policy.
Responsible for merchandising of the department including back‑stock.
Reduce loss due to damage.
Ensure compliance with monthly presentation guidelines in the assigned area.
Handle floor moves, signing, and promotional signing as needed.
Re‑wrap items as needed.
Loss Prevention
Understand and comply with the Loss Prevention Awareness Program; maintain a strong Customer service presence on the sales floor, engaging customers and Associates while increasing Loss Prevention awareness.
Show integrity and honesty in all interactions; safeguard confidential, cash, credit card, and merchandise information.
Maintain the Public View Monitor (PVM) system.
Conduct “Code 50” package inspections.
Execute all Company Best Practices and maximize productivity by minimizing steps and touches.
Front End Supervision and Operations
Execute all Company Best Practices and maximize productivity; ensure Associates at the Front End meet Company standards.
Maintain pace, energy, and presence at the Front End, managing the line to reduce Customer wait time.
Train and coach Associates on cash registers, shortage control policies, and other Front End procedures to meet friendly and productivity standards.
Control Retail Associates’ break schedule for backups, lunches, and breaks.
Ensure all equipment is working properly.
Maintain proper supplies and recovery for the Front End area.
Ensure go‑backs are expedited, scanned, security‑tagged, and ticketed.
Teach all Associates the “Scan and Bag” best practice.
Ensure salability of merchandise on the Front End, aisle tables, Men’s/Women’s 4‑way features, and specialty racks.
Fitting Rooms
Maintain and clean fitting rooms.
Audit and account for all fitting room garment tags per Company policy.
Ensure go‑back compliance: all merchandise returned to the sales floor must be ticketed, scanned, nubbed, and security‑tagged as needed.
Administrative Duties as Assigned by Store Manager
Conduct cash pulls and bank deposits per Company policy.
Oversee Front End control: refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media, and break schedules.
Administer payroll: daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Other duties as assigned by the Store Manager.
Competencies
Manage Work Processes
Business Acumen
Plan, Align & Prioritize
Build Talent
Collaborate
Lead by Example
Communicate Effectively
Ensure Accountability & Execution
Qualifications and Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior Customer Service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Ability to perform basic mathematical calculations used in retail environments.
Ability to work evenings and weekends.
Physical Requirements / ADA
Use all Store equipment (PDTs, registers, PC) as required.
Spend up to 100% of working time standing, walking, and moving around the Store.
Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Occasionally push, pull, and lift more than 25 lbs.
Use janitorial equipment, rolling racks, ladders, and other supplies as needed.
Associates who work Stockroom shifts must regularly push, pull, and lift more than 20 lbs.
Supervisory responsibilities: Retail Associates and Stockroom Leads (where applicable).
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.
Equal Employment Opportunity Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Business Development and Sales
Industry Retail
Location & Salary Washington, IN | $44,000.00–$55,000.00
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