H&R Block
Overview
Join to apply for the
Multi-Unit Team Leader
role at
H&R Block . Our Company: At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth. We are curious, creative, and driven to make a meaningful difference where you live, work, and play. It would be even better if you also had multi-unit people management experience in the retail, restaurant, banking, or related industries.
Responsibilities
Provide leadership over three H&R Block tax offices and lead the customer-centric teams to accelerate seasonal tax business.
Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office-related growth objectives for three tax offices. Prior tax preparation experience is not required.
Start with a flexible part-time schedule in the fall to prepare for the busy tax season; from January to April, transition to full-time with evening and weekend hours as needed. This role is in-person and not remote.
What you’ll bring to the team
Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
Assist DGM in recruiting and interviewing candidates for tax office associate positions.
Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns.
Build an engaging team environment across all offices through training and coaching of associates, recognizing outstanding contributions.
Lead daily team meetings and communicate essential information to tax office associates.
Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices.
Travel between offices as required.
Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.
Your Expertise
People management experience with a track record of growing and developing associates.
Aptitude for growth plan execution and ability to lead toward a growth culture.
Strong decision-making and judgment skills; able to function in a fast-paced environment with minimal supervision.
Strong interpersonal and communication skills with a customer-centric mindset that seeks to understand and exceed client needs.
Computer proficiency with MS Office.
Bachelor’s degree in a related field, or high school diploma with equivalent experience.
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
Why work for us H&R Block invests in our people and supports total well-being. Our benefits can help associates with health, wellbeing, and financial wellness needs.
Employee Assistance Program with Health Advocate
Wellbeing program, BetterYou, to help build healthy habits
Neurodiversity and caregiver support
Discounts on everyday items and services
Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility rules apply)
Check all available benefits at www.blockbenefits.com
The Community You Will Join At H&R Block we are committed to a Connected Culture where trust, care, and connections help us work together. We strive to create an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team. We are an equal opportunity employer and celebrate diversity in the workplace.
If you’re looking to make an impact, H&R Block is the place for you.
#J-18808-Ljbffr
Join to apply for the
Multi-Unit Team Leader
role at
H&R Block . Our Company: At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth. We are curious, creative, and driven to make a meaningful difference where you live, work, and play. It would be even better if you also had multi-unit people management experience in the retail, restaurant, banking, or related industries.
Responsibilities
Provide leadership over three H&R Block tax offices and lead the customer-centric teams to accelerate seasonal tax business.
Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office-related growth objectives for three tax offices. Prior tax preparation experience is not required.
Start with a flexible part-time schedule in the fall to prepare for the busy tax season; from January to April, transition to full-time with evening and weekend hours as needed. This role is in-person and not remote.
What you’ll bring to the team
Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
Assist DGM in recruiting and interviewing candidates for tax office associate positions.
Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns.
Build an engaging team environment across all offices through training and coaching of associates, recognizing outstanding contributions.
Lead daily team meetings and communicate essential information to tax office associates.
Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices.
Travel between offices as required.
Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.
Your Expertise
People management experience with a track record of growing and developing associates.
Aptitude for growth plan execution and ability to lead toward a growth culture.
Strong decision-making and judgment skills; able to function in a fast-paced environment with minimal supervision.
Strong interpersonal and communication skills with a customer-centric mindset that seeks to understand and exceed client needs.
Computer proficiency with MS Office.
Bachelor’s degree in a related field, or high school diploma with equivalent experience.
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
Why work for us H&R Block invests in our people and supports total well-being. Our benefits can help associates with health, wellbeing, and financial wellness needs.
Employee Assistance Program with Health Advocate
Wellbeing program, BetterYou, to help build healthy habits
Neurodiversity and caregiver support
Discounts on everyday items and services
Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility rules apply)
Check all available benefits at www.blockbenefits.com
The Community You Will Join At H&R Block we are committed to a Connected Culture where trust, care, and connections help us work together. We strive to create an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team. We are an equal opportunity employer and celebrate diversity in the workplace.
If you’re looking to make an impact, H&R Block is the place for you.
#J-18808-Ljbffr