Kiss Products, Inc.
Customer Service Specialist
Kiss Products, Inc., Port Washington, New York, United States, 11050
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Customer Service Specialist
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Kiss Products, Inc. Proactive and empathetic Customer Service Specialist with strong SAP SD and CRM experience. This role supports the full sales order lifecycle, ensures data accuracy, and delivers exceptional service through clear communication and agile problem-solving. Job Description Sales Order Management:
Process and monitor orders using SAP SD Understand organizational structure, master data, and document flow
Data Accuracy & Analysis:
Prevent errors through precise data entry and validation Apply customer-specific conditions and check inventory availability
CRM & Customer Information:
Maintain accurate customer profiles and preferences Use CRM tools to support personalized service
Communication & Collaboration:
Coordinate with internal teams to ensure smooth order fulfillment Guide customers through digital tools and self-service options
Customer Support & Problem Solving:
Respond to inquiries with clarity and empathy Resolve complaints quickly and follow up to ensure satisfaction
Agility & Prioritization:
Handle multiple requests efficiently, prioritizing by urgency Make data-driven decisions and adapt to changing needs
Continuous Improvement:
Identify recurring issues and suggest process enhancements Contribute to service excellence through active feedback
We offer a competitive benefits and perks package! 401(k) Savings Plan Premium Medical Insurance Coverage Year-end Bonus Plan Paid Time Off (PTO) based on seniority Paid Holidays Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room Summer Friday Complimentary Gourmet Breakfast, Lunch, and Dinner Relocation Support for New Hires Work Anniversary Recognitions Congratulatory & Condolence Gifts Employee Referral Bonus Program License/Certification Reimbursements Corporate Employee Discounts Visa Sponsorships (100% paid by the company) Commuter Support (Shuttle Bus Program) Vehicle Perks Qualification(s) Education(s):
High School: Business Administration/Management Work Experience:
Experience Range II: 2 - 4 years of relevant experience or industry exposure in a related field Skill(s):
Adaptability, Auditory Attention, Customer Service Mindset, Empathic Communication, Interpersonal Communication, Multitasking, Proactive Behavior, Problem Solving, Self Motivation, Stress Resilience Language(s):
Korean Certification(s):
Not Applicable The anticipated compensation range is $21.50 - 39.75 USD Hourly. Actual compensation will be determined based on various factors including qualifications, education, experience, and location. Kiss Nail Products, Inc., KDC GA Corp., Ivy Enterprises, Inc., AST Systems, LLC, Red Beauty, Inc., or Dae Do, Inc. (collectively, the “Company”) is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
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Customer Service Specialist
role at
Kiss Products, Inc. Proactive and empathetic Customer Service Specialist with strong SAP SD and CRM experience. This role supports the full sales order lifecycle, ensures data accuracy, and delivers exceptional service through clear communication and agile problem-solving. Job Description Sales Order Management:
Process and monitor orders using SAP SD Understand organizational structure, master data, and document flow
Data Accuracy & Analysis:
Prevent errors through precise data entry and validation Apply customer-specific conditions and check inventory availability
CRM & Customer Information:
Maintain accurate customer profiles and preferences Use CRM tools to support personalized service
Communication & Collaboration:
Coordinate with internal teams to ensure smooth order fulfillment Guide customers through digital tools and self-service options
Customer Support & Problem Solving:
Respond to inquiries with clarity and empathy Resolve complaints quickly and follow up to ensure satisfaction
Agility & Prioritization:
Handle multiple requests efficiently, prioritizing by urgency Make data-driven decisions and adapt to changing needs
Continuous Improvement:
Identify recurring issues and suggest process enhancements Contribute to service excellence through active feedback
We offer a competitive benefits and perks package! 401(k) Savings Plan Premium Medical Insurance Coverage Year-end Bonus Plan Paid Time Off (PTO) based on seniority Paid Holidays Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room Summer Friday Complimentary Gourmet Breakfast, Lunch, and Dinner Relocation Support for New Hires Work Anniversary Recognitions Congratulatory & Condolence Gifts Employee Referral Bonus Program License/Certification Reimbursements Corporate Employee Discounts Visa Sponsorships (100% paid by the company) Commuter Support (Shuttle Bus Program) Vehicle Perks Qualification(s) Education(s):
High School: Business Administration/Management Work Experience:
Experience Range II: 2 - 4 years of relevant experience or industry exposure in a related field Skill(s):
Adaptability, Auditory Attention, Customer Service Mindset, Empathic Communication, Interpersonal Communication, Multitasking, Proactive Behavior, Problem Solving, Self Motivation, Stress Resilience Language(s):
Korean Certification(s):
Not Applicable The anticipated compensation range is $21.50 - 39.75 USD Hourly. Actual compensation will be determined based on various factors including qualifications, education, experience, and location. Kiss Nail Products, Inc., KDC GA Corp., Ivy Enterprises, Inc., AST Systems, LLC, Red Beauty, Inc., or Dae Do, Inc. (collectively, the “Company”) is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
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