GetResponse
Customer Success Advisor (German, English and Polish)
GetResponse, Poland, New York, United States
Customer Success Advisor (German, English and Polish)
We’re looking for a
Customer Success Advisor
who’s passionate about solving problems and supporting clients. In this role, you'll be the first point of contact for our users - handling inquiries and resolving issues via chat and email to help them reach their business goals.
As this is a
technical support position , strong problem‑solving skills, familiarity with digital tools, and a basic understanding of marketing trends and platforms are highly valued. You’ll guide customers through both the
functional and technical
aspects of our solutions – empowering them to succeed, not just use the product.
You’ll be working according to schedule, from Monday till Sunday (5 days a week) in 8‑hour shifts that start from 7 AM and finish at 7 PM. This is a remote role based in Poland – to qualify you must be located in Poland and hold a valid work permission.
responding to inquiries and educating our customers on our products by chat and email
troubleshooting problems for customers
coordinating solutions with IT and management
helping customers build successful businesses
handling onboarding calls with customers
You may be the perfect fit if you
have strong language skills in
English and Polish
(fluent or native) and an
intermediate level of German (minimum B2) ; additional languages such as Spanish, Italian, Portuguese, or French would be an asset
have online marketing know‑how and a knack for understanding technical tools, platforms, or systems
are open to new experiences and ready to acquire new information at a fast pace
have the ability to easily handle a number of interactions at the same time
have superior verbal and written communication skills and are ready to master your speed‑typing skill
are an outgoing “people person” with an upbeat attitude
are ready for speaking with a customer over the phone/via Teams call
Salary range
6,000 – 6,500 PLN gross/month on contract of employment + up to 1,000 PLN commission paid upon reaching goals + additional bonus for weekend work
home office set‑up – a one‑time bonus for a maximum of 1,000 PLN (or equivalent) to help set up your home office space
private medical care for employees and their family members
employee referral program – up to 10,000 PLN for recommending a friend
well‑being and mental health culture – mental health helpline, sport card, etc.
modern equipment – most of our teams work on MacBooks
internal initiatives like webinars, knowledge sharing sessions, and more
*Some benefits may be available for the talents hired under the contract of employment, only.
Apply and enjoy our fully remote online recruitment process! Review stage We’ll check your résumé/CV to screen for various criteria and match your talents with opportunities.
One‑way video interview We’ll send you a link to the video interview to verify your level of English and technical acumen.
Phone interview We’d like to get to know you, and vice versa. Let us know why you want to join our team and why you’d be a great fit with us.
Task Show off your skills! We’ll ask you to complete a brief task. We’ll suit it to fit your skills and your calendar.
Final interview Tell us all about your experience, knowledge, and successes. Meet your future manager and see what’s in store for you.
Offer If you have what it takes, accept our offer and — welcome aboard! Join our team and be in great company!
About us GetResponse is a SaaS company recognized for its industry‑leading email marketing and marketing automation software. We’ve been serving our customers since 1998 and are proud to have 350,000+ SMBs and 1,000+ enterprise customers on board. We’re global, remote‑friendly, and multicultural, yet we share the same values.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Customer Service
Industries Software Development and Marketing Services
Get notified about new Customer Success Advisor jobs in
Poland .
#J-18808-Ljbffr
Customer Success Advisor
who’s passionate about solving problems and supporting clients. In this role, you'll be the first point of contact for our users - handling inquiries and resolving issues via chat and email to help them reach their business goals.
As this is a
technical support position , strong problem‑solving skills, familiarity with digital tools, and a basic understanding of marketing trends and platforms are highly valued. You’ll guide customers through both the
functional and technical
aspects of our solutions – empowering them to succeed, not just use the product.
You’ll be working according to schedule, from Monday till Sunday (5 days a week) in 8‑hour shifts that start from 7 AM and finish at 7 PM. This is a remote role based in Poland – to qualify you must be located in Poland and hold a valid work permission.
responding to inquiries and educating our customers on our products by chat and email
troubleshooting problems for customers
coordinating solutions with IT and management
helping customers build successful businesses
handling onboarding calls with customers
You may be the perfect fit if you
have strong language skills in
English and Polish
(fluent or native) and an
intermediate level of German (minimum B2) ; additional languages such as Spanish, Italian, Portuguese, or French would be an asset
have online marketing know‑how and a knack for understanding technical tools, platforms, or systems
are open to new experiences and ready to acquire new information at a fast pace
have the ability to easily handle a number of interactions at the same time
have superior verbal and written communication skills and are ready to master your speed‑typing skill
are an outgoing “people person” with an upbeat attitude
are ready for speaking with a customer over the phone/via Teams call
Salary range
6,000 – 6,500 PLN gross/month on contract of employment + up to 1,000 PLN commission paid upon reaching goals + additional bonus for weekend work
home office set‑up – a one‑time bonus for a maximum of 1,000 PLN (or equivalent) to help set up your home office space
private medical care for employees and their family members
employee referral program – up to 10,000 PLN for recommending a friend
well‑being and mental health culture – mental health helpline, sport card, etc.
modern equipment – most of our teams work on MacBooks
internal initiatives like webinars, knowledge sharing sessions, and more
*Some benefits may be available for the talents hired under the contract of employment, only.
Apply and enjoy our fully remote online recruitment process! Review stage We’ll check your résumé/CV to screen for various criteria and match your talents with opportunities.
One‑way video interview We’ll send you a link to the video interview to verify your level of English and technical acumen.
Phone interview We’d like to get to know you, and vice versa. Let us know why you want to join our team and why you’d be a great fit with us.
Task Show off your skills! We’ll ask you to complete a brief task. We’ll suit it to fit your skills and your calendar.
Final interview Tell us all about your experience, knowledge, and successes. Meet your future manager and see what’s in store for you.
Offer If you have what it takes, accept our offer and — welcome aboard! Join our team and be in great company!
About us GetResponse is a SaaS company recognized for its industry‑leading email marketing and marketing automation software. We’ve been serving our customers since 1998 and are proud to have 350,000+ SMBs and 1,000+ enterprise customers on board. We’re global, remote‑friendly, and multicultural, yet we share the same values.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Customer Service
Industries Software Development and Marketing Services
Get notified about new Customer Success Advisor jobs in
Poland .
#J-18808-Ljbffr