Planet Fitness
Join to apply for the
Front Desk Associate
role at
Planet Fitness
4 days ago Be among the first 25 applicants
Who We Are
At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
Who You Are
All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®
Characteristics that will make you a perfect match for our Front Desk Associate:
Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
Pride yourself on your work while being punctual, reliable, and dependable.
Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
Act with integrity and show respect to everyone around you.
Exhibit strong communication skills and have an ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Are a quick study with the ability to apply what you have learned during online and hands‑on training.
About the Front Desk Associate Role
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!
Daily responsibilities for the Front Desk Associate also include:
Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
Help promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and, when necessary, elevate to a Manager.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assess their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Cleaning and sanitizing of all exercise equipment and Black Card spa amenities; ensure communal spaces and your assigned area are clean and clutter‑free.
Maintain restroom cleanliness and sanitization, following the routine cleaning schedule.
Conduct a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures).
About Your Qualifications
6‑12 months of experience in a customer service environment is preferred.
Must be 18 years of age or older.
Willing to become CPR/AED Certified (Training provided by Planet Fitness).
Basic computer proficiency.
Physical Demands of the Front Desk Associate
Continual standing and moving throughout the club to accomplish tasks during shift.
Continual communicating in person or on the phone to exchange information during shift.
Must be able to lift up to 75 pounds.
Will encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Movement in different positions, including bending and twisting, to accomplish tasks.
More reasons to join Planet Fitness!
Medical, Dental, and Vision Insurance*
Vacation/Sick Time/Holiday Pay
Free Black Card Membership
401(k) Retirement Savings Plan
Term Life Insurance*
Healthcare and Dependent Care Flexible Spending Accounts*
Tuition Reimbursement
Employee perks and discounts
Engaging team‑building competitions and social events
Please note that certain benefits listed above are for full‑time employees only.
E‑Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina, and Alabama.
Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner.
Seniority level
Entry level
Employment type
Part‑time
Job function
Other
Industries: Wellness and Fitness Services
Referrals increase your chances of interviewing at Planet Fitness by 2x.
#J-18808-Ljbffr
Front Desk Associate
role at
Planet Fitness
4 days ago Be among the first 25 applicants
Who We Are
At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
Who You Are
All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®
Characteristics that will make you a perfect match for our Front Desk Associate:
Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
Pride yourself on your work while being punctual, reliable, and dependable.
Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
Act with integrity and show respect to everyone around you.
Exhibit strong communication skills and have an ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Are a quick study with the ability to apply what you have learned during online and hands‑on training.
About the Front Desk Associate Role
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!
Daily responsibilities for the Front Desk Associate also include:
Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
Help promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and, when necessary, elevate to a Manager.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assess their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Cleaning and sanitizing of all exercise equipment and Black Card spa amenities; ensure communal spaces and your assigned area are clean and clutter‑free.
Maintain restroom cleanliness and sanitization, following the routine cleaning schedule.
Conduct a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures).
About Your Qualifications
6‑12 months of experience in a customer service environment is preferred.
Must be 18 years of age or older.
Willing to become CPR/AED Certified (Training provided by Planet Fitness).
Basic computer proficiency.
Physical Demands of the Front Desk Associate
Continual standing and moving throughout the club to accomplish tasks during shift.
Continual communicating in person or on the phone to exchange information during shift.
Must be able to lift up to 75 pounds.
Will encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Movement in different positions, including bending and twisting, to accomplish tasks.
More reasons to join Planet Fitness!
Medical, Dental, and Vision Insurance*
Vacation/Sick Time/Holiday Pay
Free Black Card Membership
401(k) Retirement Savings Plan
Term Life Insurance*
Healthcare and Dependent Care Flexible Spending Accounts*
Tuition Reimbursement
Employee perks and discounts
Engaging team‑building competitions and social events
Please note that certain benefits listed above are for full‑time employees only.
E‑Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina, and Alabama.
Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner.
Seniority level
Entry level
Employment type
Part‑time
Job function
Other
Industries: Wellness and Fitness Services
Referrals increase your chances of interviewing at Planet Fitness by 2x.
#J-18808-Ljbffr