Portuguese Speaking Customer Support for Ride-Sharing App Department

Mercier Consultancy is excited to announce an open position for a Portuguese Speaking Customer Support Representative in our Ride-Sharing App Department! In this crucial role, you will serve as the primary contact for our Portuguese-speaking users, providing excellent support and assistance related to their ride-sharing experiences. Your fluent communication skills in Portuguese will enable you to effectively address customer inquiries and offer solutions in a timely manner. This position is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering outstanding customer service. Join our team and play a key role in enhancing the user experience for our ride-sharing app! Responsibilities

Respond to customer inquiries in Portuguese via phone, email, and chat Assist users with questions about account management, ride requests, and payment processing Document and resolve customer interactions in our CRM system Collaborate with internal teams to address and solve any user issues Provide clear and accurate information about rides, drivers, and app features Gather user feedback to improve service quality Participate in training to keep updated on product features and services Fluency in Portuguese and English, both written and verbal Prior experience in customer support, especially in the ride-sharing or tech industry Excellent communication and interpersonal skills Strong problem-solving skills and attention to detail A proactive approach to ensuring customer satisfaction Ability to handle multiple inquiries in a fast-paced environment Familiarity with customer support tools and software Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Free Greek Course More Benefits and Discounts And More...

#J-18808-Ljbffr