Aston Carter
Job Description
As a Transportation Call Center Representative, you will play a vital role in supporting thousands of drivers nationwide. You will use two‑way audio and video communication to verify identities and check specifications on trucks. Additionally, you will coordinate daily activities and provide updates for warehouses, facilities, and distribution centers. This position requires exceptional attention to detail, the ability to thrive in a fast‑paced environment, and a strong sense of urgency. You will be engaging with approximately 200 drivers each day, making clear and effective communication essential.
Responsibilities
Coordinate and communicate with drivers to ensure smooth arrival, loading, unloading, and departure at facilities.
Provide updates and verify truck specifications using audio/video communication.
Assist gate operations to allow onsite associates to focus on daily tasks.
Manage communication with approximately 200 drivers per day.
Qualifications
Microsoft Office proficiency
Customer service‑oriented and strong phone etiquette
1+ year of high‑volume call center customer support experience
Strong problem‑solving skills and ability to follow SOPs
Proficiency in Microsoft Excel and keyboard shortcuts
Ability to multitask and work efficiently in a fast‑paced environment
Tech‑savvy with logistics and intermodal experience
Experience in inbound call centers
Customer service experience in retail or restaurant industries
Strong job tenure and ability to learn quickly
Work Environment The position is on‑site, five days a week in Tempe, AZ, with training from Monday to Friday, 8:00 am to 4:30 pm, for three weeks. The first day of training will be from 9:00 am to 5:30 pm. Post‑training schedule will be Sunday to Tuesday, 9:00 am to 5:30 pm, with Wednesday and Thursday off.
Mandatory Overtime Mandatory overtime is expected during peak seasons from October to January, involving a sixth workday and 10‑hour shift.
Job Type & Location This is a Contract to Hire position based out of Tempe, AZ.
Pay And Benefits The pay range for this position is $21.00 – $21.00/hr.
Available Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Tempe, AZ.
Application Deadline This position is anticipated to close on Nov 11, 2025.
About Aston Carter Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
#J-18808-Ljbffr
Responsibilities
Coordinate and communicate with drivers to ensure smooth arrival, loading, unloading, and departure at facilities.
Provide updates and verify truck specifications using audio/video communication.
Assist gate operations to allow onsite associates to focus on daily tasks.
Manage communication with approximately 200 drivers per day.
Qualifications
Microsoft Office proficiency
Customer service‑oriented and strong phone etiquette
1+ year of high‑volume call center customer support experience
Strong problem‑solving skills and ability to follow SOPs
Proficiency in Microsoft Excel and keyboard shortcuts
Ability to multitask and work efficiently in a fast‑paced environment
Tech‑savvy with logistics and intermodal experience
Experience in inbound call centers
Customer service experience in retail or restaurant industries
Strong job tenure and ability to learn quickly
Work Environment The position is on‑site, five days a week in Tempe, AZ, with training from Monday to Friday, 8:00 am to 4:30 pm, for three weeks. The first day of training will be from 9:00 am to 5:30 pm. Post‑training schedule will be Sunday to Tuesday, 9:00 am to 5:30 pm, with Wednesday and Thursday off.
Mandatory Overtime Mandatory overtime is expected during peak seasons from October to January, involving a sixth workday and 10‑hour shift.
Job Type & Location This is a Contract to Hire position based out of Tempe, AZ.
Pay And Benefits The pay range for this position is $21.00 – $21.00/hr.
Available Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Tempe, AZ.
Application Deadline This position is anticipated to close on Nov 11, 2025.
About Aston Carter Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
#J-18808-Ljbffr