Community Health Center of Buffalo, Inc.
Call Center Representative
Community Health Center of Buffalo, Inc., Buffalo, New York, United States, 14266
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Call Center Representative
role at
Community Health Center of Buffalo, Inc. Continue with Google Continue with Google 1 year ago Be among the first 25 applicants Join to apply for the
Call Center Representative
role at
Community Health Center of Buffalo, Inc. Job Summary
The Call Center Representative plays a crucial role in providing exceptional customer service and ensuring patient satisfaction. They must possess excellent interpersonal skills to effectively communicate with patients and address their needs. The primary function of the Call Center Representative is to complete administrative and clinical support tasks to ensure a positive customer experience. Job Summary
The Call Center Representative plays a crucial role in providing exceptional customer service and ensuring patient satisfaction. They must possess excellent interpersonal skills to effectively communicate with patients and address their needs. The primary function of the Call Center Representative is to complete administrative and clinical support tasks to ensure a positive customer experience.
Responsibilities
Handle inbound and outbound calls in a polite manner, providing personalized customer service to patients. Document and report customer feedback to improve the patient experience. Schedule appointments and perform pre-registration tasks, including verifying demographic and insurance information. Discern when triage by clinical healthcare staff is necessary. Coordinate patient and information flow while maintaining patient confidentiality in compliance with HIPAA laws. Contribute to patient care teams by providing care coordination services. Participate in Quality Improvement and Quality Assurance activities as needed. Track and log patient information. Attend meetings as required. Perform other relevant duties as assigned.
Qualifications
High school diploma or GED equivalent. At least 1 year of experience delivering high-level customer service in a healthcare setting or call center. Computer literate and proficient in Microsoft Office.
Preferred Qualifications
Associate's degree in a related field. Comprehensive knowledge of medical terminology. At least 3 years of experience delivering high-level customer service. At least 3 years of relevant healthcare experience. Proficient with an Electronic Health Record system.
Physical Requirements
The position requires sitting, standing, walking, bending, and stooping. There may be significant job stress associated with the role, and evening and/or weekend work may be required. The position may involve lifting, pushing, pulling, and carrying up to ten pounds.
Pay
The salary range for this position is $16.76 to $20.24 per hour.
Union Affiliation
This position is represented by United Healthcare Workers East, Local 1199. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
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Call Center Representative
role at
Community Health Center of Buffalo, Inc. Continue with Google Continue with Google 1 year ago Be among the first 25 applicants Join to apply for the
Call Center Representative
role at
Community Health Center of Buffalo, Inc. Job Summary
The Call Center Representative plays a crucial role in providing exceptional customer service and ensuring patient satisfaction. They must possess excellent interpersonal skills to effectively communicate with patients and address their needs. The primary function of the Call Center Representative is to complete administrative and clinical support tasks to ensure a positive customer experience. Job Summary
The Call Center Representative plays a crucial role in providing exceptional customer service and ensuring patient satisfaction. They must possess excellent interpersonal skills to effectively communicate with patients and address their needs. The primary function of the Call Center Representative is to complete administrative and clinical support tasks to ensure a positive customer experience.
Responsibilities
Handle inbound and outbound calls in a polite manner, providing personalized customer service to patients. Document and report customer feedback to improve the patient experience. Schedule appointments and perform pre-registration tasks, including verifying demographic and insurance information. Discern when triage by clinical healthcare staff is necessary. Coordinate patient and information flow while maintaining patient confidentiality in compliance with HIPAA laws. Contribute to patient care teams by providing care coordination services. Participate in Quality Improvement and Quality Assurance activities as needed. Track and log patient information. Attend meetings as required. Perform other relevant duties as assigned.
Qualifications
High school diploma or GED equivalent. At least 1 year of experience delivering high-level customer service in a healthcare setting or call center. Computer literate and proficient in Microsoft Office.
Preferred Qualifications
Associate's degree in a related field. Comprehensive knowledge of medical terminology. At least 3 years of experience delivering high-level customer service. At least 3 years of relevant healthcare experience. Proficient with an Electronic Health Record system.
Physical Requirements
The position requires sitting, standing, walking, bending, and stooping. There may be significant job stress associated with the role, and evening and/or weekend work may be required. The position may involve lifting, pushing, pulling, and carrying up to ten pounds.
Pay
The salary range for this position is $16.76 to $20.24 per hour.
Union Affiliation
This position is represented by United Healthcare Workers East, Local 1199. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at Community Health Center of Buffalo, Inc. by 2x Get notified about new Call Center Representative jobs in
Buffalo, NY . Buffalo, NY $32,618.46 - $54,364.10 2 weeks ago Call Center Rep - Quality Service Associate Buf 2352 052025
Service Call Center Representative - Not WFH
Call Center Representative - Debt Counselor Buf 2349 052025
Niagara-on-the-Lake, Ontario, Canada 1 day ago Orchard Park, NY $15.50 - $17.00 7 months ago East Amherst, NY $15.50 - $17.00 7 months ago Tonawanda, NY $15.50 - $16.34 5 months ago Call Center Supervisor - Sales & Customer Service
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr