Maplecrest Ford Lincoln
Overview
Outbound Call Center Representative role at
Maplecrest Ford Lincoln . Maplecrest Ford Lincoln is looking for a customer service representative to join our team in our Vauxhall office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities
Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues. Schedule appointments and maintain a consistent average. Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs. Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic. Track interactions in CRM - Record customers interactions in the internal system for cross-functional awareness and relationship development. Requirements
Excellent written and verbal communication skills Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above and beyond service Excellent time-management and prioritization skills Familiarity with CRM system HUSTLE and DRIVE Details
Seniority level:
Entry level Employment type:
Full-time Job function:
Sales, General Business, and Education Industries:
Wireless Services, Telecommunications, and Communications Equipment Manufacturing
#J-18808-Ljbffr
Outbound Call Center Representative role at
Maplecrest Ford Lincoln . Maplecrest Ford Lincoln is looking for a customer service representative to join our team in our Vauxhall office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities
Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues. Schedule appointments and maintain a consistent average. Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs. Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic. Track interactions in CRM - Record customers interactions in the internal system for cross-functional awareness and relationship development. Requirements
Excellent written and verbal communication skills Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above and beyond service Excellent time-management and prioritization skills Familiarity with CRM system HUSTLE and DRIVE Details
Seniority level:
Entry level Employment type:
Full-time Job function:
Sales, General Business, and Education Industries:
Wireless Services, Telecommunications, and Communications Equipment Manufacturing
#J-18808-Ljbffr