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Altheda Medical Center

Front Desk Admin

Altheda Medical Center, McKees Rocks, Pennsylvania, United States

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Front Desk Admin

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Altheda Medical Center

Altheda Medical Center provided pay range This range is provided by Altheda Medical Center. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $17.00/hr - $20.00/hr

Position Overview The Front Desk Administrator is the first point of contact for patients and visitors, responsible for ensuring a welcoming, organized, and efficient front-office experience. This role combines customer service excellence with administrative accuracy to support clinical operations and maintain smooth daily workflow across departments.

Key Responsibilities

Greet patients and visitors warmly, ensuring a positive and professional first impression.

Check patients in and out of appointments accurately in the EHR system.

Verify patient demographics, insurance eligibility, and collect copays or outstanding balances.

Answer incoming calls, route messages appropriately, and manage voicemail follow-ups.

Schedule, reschedule, and confirm appointments according to provider availability and policy.

Maintain patient confidentiality and adhere to HIPAA and company compliance standards.

Prepare, scan, and upload required forms and documents into the EHR.

Coordinate communication between patients, medical assistants, and providers.

Support billing and insurance coordination by collecting necessary documentation and assisting with claim inquiries.

Assist in managing office supplies, mail, and administrative records.

Contribute to a culture of courtesy, teamwork, and accountability.

Qualifications

High school diploma or equivalent required; associate degree or prior healthcare experience preferred.

1–2 years of front office, medical receptionist, or administrative experience in a healthcare setting strongly preferred.

Strong communication, organization, and multitasking skills.

Proficiency in electronic health record (EHR) systems and Microsoft Office Suite.

Compassionate demeanor with a patient-centered mindset.

Ability to handle confidential information with professionalism.

Work Environment This role operates in a fast-paced medical office environment requiring close coordination with clinical and administrative teams. Candidates should be comfortable balancing multiple priorities while maintaining professionalism and empathy with patients.

Seniority level Entry level

Employment type Part-time

Job function Administrative

Industries Hospitals and Health Care

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