Collector

Current job opportunities are posted here as they become available. Are you a master negotiator who likes helping members while minimizing delinquency? If so, our Collection Department is looking for you! A Collector’s primary responsibilities are to contact members with delinquent accounts, identify causes for delinquency, offer viable options for bringing accounts current, and recommending accounts for further action. Facilitate communication and work with members who have delinquent/overdrawn accounts by collecting past due payments and/or setting up payment plans Accept inbound calls/correspondence and follow up in a timely manner Identify reasons for delinquency, help members find solutions to bring their accounts current and negotiate payment resolutions Perform basic and advanced skip-tracing with the use of internal and external skip-tracing resources Identify and counsel members with financial hardships Educate members on account terms and alternate payment programs and methods Communicate effectively, tactfully, and professionally with employees, vendors and members Alert management of potential risk exposure Remain compliant with policies, processes and legal guidelines/laws/regulations High school diploma or G.E.D equivalent. Minimum of six months’ work experience required (member service/sales/collection experience with a financial institution preferred). Knowledge, Skills & Abilities Passion for providing outstanding member service; researching, problem solving and negotiation skills, dealing with conflict, and managing expectations. Excellent verbal, written, and active listening skills. Effective time management skills including the ability to prioritize multiple tasks and organize work responsibilities. Ability to multitask in a fast-paced environment with a high attention to detail. Ability to work both independently and collaboratively in a team environment. Basic understanding of loan contracts (rate, term, etc.). Fluency in MS Outlook, Excel, and Word. Basic math/accounting/financial analysis skills. Ability to work in a paperless environment. Willingness to become a Certified Financial Counselor during the first year on the job. Pleasant and professional appearance. Enjoys working with others using a courteous, professional approach. Dependable. Decision-making abilities. Versatile in all aspects of the Credit Union. Physical Functions Must have the ability/stamina to work at least 40 hours a week. Will frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data. Must be able to communicate heavily through telephone, email and in-person communication. Must be able to engage in problem-solving skills to help identify and solve potential issues in the field.

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