Collabera
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions), Permanent Placement Services, and Vendor Management Programs.
Collabera recognizes the true potential of human capital and provides people the right opportunities for growth and professional excellence.
Job Description
Location: 150 W Warrenville Road – Naperville, IL (60563) Duration: 3+ months (with a high possibility of extension) Job Responsibilities: The Technical Support Agent is responsible for complex issue resolution affecting the point of sale, back office, and credit card processing across all channels of trade. Provide support for hardware and software-related issues. Dispatch issues to third-party vendors and monitor resolution progress. Interact with site personnel, third-party vendors, and other BP representatives. Demonstrate effective problem-solving skills, understanding of software applications, site configuration interdependencies, and advanced troubleshooting abilities. Use remote access tools to re-establish customer systems. Recognize when escalation is necessary and coordinate with vendors and site operators to ensure proper servicing. Key Accountabilities: Perform advanced troubleshooting of POS and back-office hardware, software, networking, credit card processing, and data variance issues. Provide Level II technical support and resolve escalated customer problems. Prioritize and manage daily unresolved escalations, following up with the site as needed. Collaborate with site personnel to resolve issues. Escalate issues to third-party vendors and work with them until resolution. Identify chronic issues impacting site performance. Support proprietary systems on Windows 95, MSDOS, Windows 2000, Windows XP, and others. Support LAN and IP-based systems. Investigate and research system issues using problem databases and vendor documentation. Provide technical assistance to field representatives. Record and maintain problem data in the customer management system. Create and update knowledge base documentation for continuous improvement. Qualifications
Minimum 2 years of technical software support experience. Experience with MSDOS, Windows 95, Windows NT, Windows 2000, Windows XP, SQL, and databases. Strong PC skills including MS Office and software navigation. A+ and Network+ certifications preferred. Experience with VNC and Remote Desktop preferred. At least 1 year of Point of Sale troubleshooting experience preferred. At least 1 year of network-related experience preferred. Additional Information
To learn more about this opportunity, please contact:
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Location: 150 W Warrenville Road – Naperville, IL (60563) Duration: 3+ months (with a high possibility of extension) Job Responsibilities: The Technical Support Agent is responsible for complex issue resolution affecting the point of sale, back office, and credit card processing across all channels of trade. Provide support for hardware and software-related issues. Dispatch issues to third-party vendors and monitor resolution progress. Interact with site personnel, third-party vendors, and other BP representatives. Demonstrate effective problem-solving skills, understanding of software applications, site configuration interdependencies, and advanced troubleshooting abilities. Use remote access tools to re-establish customer systems. Recognize when escalation is necessary and coordinate with vendors and site operators to ensure proper servicing. Key Accountabilities: Perform advanced troubleshooting of POS and back-office hardware, software, networking, credit card processing, and data variance issues. Provide Level II technical support and resolve escalated customer problems. Prioritize and manage daily unresolved escalations, following up with the site as needed. Collaborate with site personnel to resolve issues. Escalate issues to third-party vendors and work with them until resolution. Identify chronic issues impacting site performance. Support proprietary systems on Windows 95, MSDOS, Windows 2000, Windows XP, and others. Support LAN and IP-based systems. Investigate and research system issues using problem databases and vendor documentation. Provide technical assistance to field representatives. Record and maintain problem data in the customer management system. Create and update knowledge base documentation for continuous improvement. Qualifications
Minimum 2 years of technical software support experience. Experience with MSDOS, Windows 95, Windows NT, Windows 2000, Windows XP, SQL, and databases. Strong PC skills including MS Office and software navigation. A+ and Network+ certifications preferred. Experience with VNC and Remote Desktop preferred. At least 1 year of Point of Sale troubleshooting experience preferred. At least 1 year of network-related experience preferred. Additional Information
To learn more about this opportunity, please contact:
#J-18808-Ljbffr