Hilton Grand Vacations
Front Desk Clerk
You will provide excellence in service while checking owners and guests in and out of the property and responding to inquiries regarding services following brand standards throughout the duration of their stay. Demonstrate commitment and dedication to our Service culture and Hilton Values. Responsibilities
Ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. Input information into the computerized reservations system to update and maintain records. Call for bell person as needed. Access reservation system to resolve unit availability and assist guests with reservations or changes, maintaining HGV rental policies to enhance inventory. Generate invoices, collect monies due through the rental program, issue and control unit keys, and maintain safety deposit boxes. Provide additional services by taking and holding packages, delivering telephone and fax messages to owners, guests, and resort staff, reviewing expected check‑in lists, noting comments regarding lockouts or special requests, and sorting and distributing incoming mail. Receive housekeeping and maintenance requests or work orders and contact accurate departmental personnel. Relay pertinent information to the oncoming shift. Prepare and consistently restock the front desk with supplies, including preparing arrival packets. Report any unresolved problems with owners and guests to management. Maintain a clean work area. Provide information on area attractions and resort amenities. Assist other departments as needed and carry out other duties assigned by management. Maintain regular attendance, grooming standards, and safety guidelines established by the company and site, which are essential to the successful performance of this position. Schedule Details
The Front Office Department operates 24/7. Shift availability is full between 5:00 am and 12:00 am, including overnight shifts, weekends, and holidays. Benefits
Salary Range: $23.75 – $26.00 per hour Benefits on day one Daily Pay – receive earned pay any time before payday Recognition Programs and Rewards 401(k) program with company match Employee stock purchase program Paid Holidays, Sick days, and Generous Paid Time Off Program Tuition reimbursement and numerous learning and career advancement opportunities Qualifications
High school graduate or equivalent Customer service, cash handling, and data entry experience Proficient in the English language to communicate both verbally and in writing with guests, owners, and co‑workers, and fully comprehend job assignments Able to adjust to schedule changes and cover shifts on short notice to meet business demands Ability to multi‑task and prioritize duties to meet timelines and demands Preferred Qualifications
Associate degree or college diploma Prior hospitality, front desk, or relevant work history Bilingual in Japanese Seniority Level
Entry level Employment Type
Full‑time Job Function
Administrative Industry
Hospitality Equal Opportunity Employer
We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.
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You will provide excellence in service while checking owners and guests in and out of the property and responding to inquiries regarding services following brand standards throughout the duration of their stay. Demonstrate commitment and dedication to our Service culture and Hilton Values. Responsibilities
Ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. Input information into the computerized reservations system to update and maintain records. Call for bell person as needed. Access reservation system to resolve unit availability and assist guests with reservations or changes, maintaining HGV rental policies to enhance inventory. Generate invoices, collect monies due through the rental program, issue and control unit keys, and maintain safety deposit boxes. Provide additional services by taking and holding packages, delivering telephone and fax messages to owners, guests, and resort staff, reviewing expected check‑in lists, noting comments regarding lockouts or special requests, and sorting and distributing incoming mail. Receive housekeeping and maintenance requests or work orders and contact accurate departmental personnel. Relay pertinent information to the oncoming shift. Prepare and consistently restock the front desk with supplies, including preparing arrival packets. Report any unresolved problems with owners and guests to management. Maintain a clean work area. Provide information on area attractions and resort amenities. Assist other departments as needed and carry out other duties assigned by management. Maintain regular attendance, grooming standards, and safety guidelines established by the company and site, which are essential to the successful performance of this position. Schedule Details
The Front Office Department operates 24/7. Shift availability is full between 5:00 am and 12:00 am, including overnight shifts, weekends, and holidays. Benefits
Salary Range: $23.75 – $26.00 per hour Benefits on day one Daily Pay – receive earned pay any time before payday Recognition Programs and Rewards 401(k) program with company match Employee stock purchase program Paid Holidays, Sick days, and Generous Paid Time Off Program Tuition reimbursement and numerous learning and career advancement opportunities Qualifications
High school graduate or equivalent Customer service, cash handling, and data entry experience Proficient in the English language to communicate both verbally and in writing with guests, owners, and co‑workers, and fully comprehend job assignments Able to adjust to schedule changes and cover shifts on short notice to meet business demands Ability to multi‑task and prioritize duties to meet timelines and demands Preferred Qualifications
Associate degree or college diploma Prior hospitality, front desk, or relevant work history Bilingual in Japanese Seniority Level
Entry level Employment Type
Full‑time Job Function
Administrative Industry
Hospitality Equal Opportunity Employer
We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.
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